FYI Press Information Bureau Government of India Ministry of Railways 23-January-2013 The Ministry of Railways has set up a central monitoring cell with the Toll free number 1800-111-321 For the convenience of railway users to register their complaints regarding railways’ catering services like food quality, over charging etc., both at railway stations and in running trains. This facility is available all seven days from 7 A.M. To 10 P.M. During this time generally the food is served to the passengers. As soon as the complaint is registered, all possible actions will be taken on a real time basis to address that complaint. This facility has started functioning.
1800-111-321 Toll Free -- With best wishes S Chander
