Free-Reprint Article Written by: Ray Adler See Terms of Reprint Below.
***************************************************************** * * This email is being delivered directly to members of the group: * * [email protected] * ***************************************************************** We have moved our TERMS OF REPRINT to the end of the article. Be certain to read our TERMS OF REPRINT and honor our TERMS OF REPRINT when you use this article. Thank you. This article has been distributed by: http://Article-Distribution.com Helpful Link: The Digital Millennium Copyright Act - Overview http://www.gseis.ucla.edu/iclp/dmca1.htm --------------------------------------------------------------------- Article Title: ============== Three Simple Bank Training Ideas To Improve Customer Loyalty Article Description: ==================== There can be no greater work related priority than when we are interacting with a customer, either in person or on the phone. Each employee must be keenly aware that the only thing that sets your business apart from your competitors long term is how you make your customers feel whenever they are interacting with an employee. Additional Article Information: =============================== 541 Words; formatted to 65 Characters per Line Distribution Date and Time: 2007-04-24 12:48:00 Written By: Ray Adler Copyright: 2006-2007, All Rights Reserved Contact Email: mailto:[EMAIL PROTECTED] Ray Adler's Picture URL: http://www.btitraining.com/about_bios.html For more free-reprint articles by Ray Adler, please visit: http://www.thePhantomWriters.com/recent/author/ray-adler.html ============================================= Special Notice For Publishers and Webmasters: ============================================= If you use this article on your website or in your ezine, We Want To Know About It. Use the following URL to let us know where you have used this article, and we will include a link to your website on thePhantomWriters.com: http://thephantomwriters.com/notify.php?id=4745&p=load HTML Copy-and-Paste and TEXT Copy-and-Paste Versions Of Article Are Available at: http://thePhantomWriters.com/free_content/db/a/bank-training-ideas.shtml#get_code --------------------------------------------------------------------- Three Simple Bank Training Ideas To Improve Customer Loyalty Copyright (c) 2006-2007 Ray Adler, All Rights Reserved Bank Training International, Inc. http://www.btitraining.com/tips.html There can be no greater work related priority than when we are interacting with a customer, either in person or on the phone. Each employee must be keenly aware that the only thing that sets your business apart from your competitors long term is how you make your customers feel whenever they are interacting with an employee. If the quality of that "experience" is exceptional, your customers will become your best advertisers and sources of new customers by talking about your business to their many friends, family and business colleagues. The following three simple suggestions from the bank training world are designed to enhance the customer's experience while potentially uncovering other customer needs: 1. Get focused The initial few seconds of any conversation, whether it be at the teller window or on the phone, are critical to making that customer feel special. At that moment of contact, stop multi-tasking, quickly take a breath and exhale, smile and then calmly greet the customer, by name if possible. The tone and pitch of your voice will be welcoming and convey that in that instance, there is nothing more important to you than serving them. 2. Look/listen for clues Customers do and say many things that may be a clue to existing needs. Consider for a moment how many situations, circumstances and events occur in a person's life that require the products and services that you provide. Here is an illustration we use when we train bank employees. If a customer is complaining about their car being in the shop again, then the bank teller should educate them that the bank offers car loans should they decide to purchase a new car in the future. Be attentive when talking with your customers and you will uncover many additional needs you can satisfy. 3. Don't be afraid to ask questions Make an effort to ask customers if they are aware that your business offers a particular product. Again, here is what we teach banks. While processing a transaction, for example, say "By the way Sue, were you aware that ABC offers competitive rates on home refinancing?" Another example would be to ask a customer "John, I don't know if you were aware of this, but we offer an excellent array of quality investment products. Is that something you might be interested in now or down the road?" You'll be surprised at the opportunities you'll uncover by being willing to ask questions. Remember, your customers have many needs. Your challenge is do a better job to insure that they are the only business to satisfy the particular needs your business addresses. You do it by educating your clients on the full array of products and services you offer. Today's marketplace is so competitive that you can ill-afford to miss a single opportunity to better serve your customers each and every time they meet you in person or call on the telephone. If you don't take care of your customers, your competitors will. If you can be more effective in educating your customers as to the wide array of products and services you offer, then when the need arises, they will acquire those products and services from you. It's just that easy. --------------------------------------------------------------------- (C) 2006-2007 Ray Adler, All rights reserved. Ray Adler, founder of Bank Training International, Inc., works with banks across the nation to upgrade their sales cultures while retaining their community bank values and commitment to personalized customer service. For information on bank sales cultures and differentiation visit http://www.btitraining.com/tips.html Please visit Ray's Web site at http://www.btitraining.com/tips.html for additional articles and resources. --- END ARTICLE --- Get HTML or TEXT Copy-and-Paste Versions Of This Article at: http://thePhantomWriters.com/free_content/db/a/bank-training-ideas.shtml#get_code ..................................... TERMS OF REPRINT - Publication Rules (Last Updated: May 11, 2006) Our TERMS OF REPRINT are fully enforcable under the terms of: The Digital Millennium Copyright Act http://thomas.loc.gov/cgi-bin/query/z?c105:H.R.2281.ENR: ..................................... *** Digital Reprint Rights *** * You are free to use this material in whole or in part in print, on a web site or in an email newsletter, as long as you include complete attribution, including live web site link. Please also notify me at <a href=mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED]</a> where the material will appear. * If you publish this article in a website/forum/blog, You Must Set All URL's or Mailto Addresses in the body of the article AND in the Author's Resource Box as Hyperlinks (clickable links). * Links must remain in the form that we published them. Clean links should point to the Author's links without redirects having been inserted into the copy. * You are not allowed to Change or Delete any Words or Links in the Article or Resource Box. Paragraph breaks must be retained with articles. You can change where the paragraph breaks fall, but you cannot eliminate all paragraph breaks as some have chosen to do. * Email Distribution of this article Must be done through Opt-in Email Only. No Unsolicited Commercial Email. * You Are Allowed to format the layout of the article for proper display of the article in your website or in your ezine, so long as you can maintain the author's interests within the article. * You may not use sentences from this article as an input for any software that steals sentences from others in order to build an article with software. The copyright on this article applies to the "WHOLE" article. *** Author Notification *** We ask that you notify the author of publication of his or her work. Ray Adler can be reached at: [EMAIL PROTECTED] *** Print Publication Reprint Rights *** If you desire to publish this article in a PRINT publication, you must contact the author directly for Print Permission at: mailto:[EMAIL PROTECTED] ..................................... If you need help converting this text article for proper hyperlinked placement in your webpage, please use this free tool: http://thephantomwriters.com/link-builder.pl ===================================================================== ABOUT THIS ARTICLE SUBMISSION http://thePhantomWriters.com is a paid article distribution service. thePhantomWriters.com and Article-Distribution.com are owned and operated by Bill Platt of Stillwater, Oklahoma USA. The content of this article is solely the property and opinion of its author, Ray Adler http://www.btitraining.com/tips.html --------------------------------------------------------------------- XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX --------------------------------------------------------------------- *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* To have your article appear in this distribution list, you must absolutely be a client of thePhantomWriters. We offer a paid article distribution service, and this is one of the more than 60 groups where we submit our client articles. To learn more about our program, visit: http://thePhantomWriters.com/x.pl/tpw/index.htm Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/thePhantomWriters/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/thePhantomWriters/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
