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Article Title:
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Is Your Web Content Self-Centered?

Article Description:
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Too many businesses turn people off with self-absorbed websites.
The following guidelines will help you avoid this common pitfall.


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354 Words; formatted to 65 Characters per Line
Distribution Date and Time: 2007-07-30 11:00:00

Written By:     Rick Sloboda
Copyright:      2007
Contact Email:  mailto:[EMAIL PROTECTED]


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Is Your Web Content Self-Centered?
Copyright (c) 2007 Rick Sloboda
Webcopy Plus
http://www.webcopyplus.com



Too many businesses, large and small, turn people off with
self-absorbed websites.

Does your web content merely brag about your company's "industry
leading" products, features and services? If so, you might be
boring your visitors and helping out your competition.

Customer-centric web content is a quick and effective means to
engage visitors and turn them into customers.

Plus, from a branding perspective, how you communicate with your
target market says a lot about your company's true focus. Are
you striving to provide clients solutions and opportunities, or
are you just out to grab additional dollars?

To be a true customer-driven business, you should be orienting
all business messages and processes to customer wants and needs.
In fact, the driving force of your company and culture should be
to meet those desires to the fullest.

Here's a typical and all-too-common example of self-centric web
content:

We're the best learning management system (Company name) is the
revolutionary online training system. We've won awards...

What's this company focusing on? Its customers' needs?
Supposedly not.

Here are some guidelines to help establish customer-centric web
content:

1. Get familiar with your target audience before writing. What
are their concerns, for instance?  This helps to position your
product or service as a solution to their problems.

2. Promote what visitors want or need -- not what you sell. Your
product's won awards? That's terrific, but be sure to
accentuate what it means to your visitors.

3. Focus on benefits rather than features. What does your visitor
have to gain from your product or service?

4. Speak to, not at your customers. Build a rapport with your
visitors by using a second-person voice, such as "you" and
"your."

By communicating to potential clients with web content geared to
their needs and wants, you'll keep them on your website longer.
And the longer you keep their attention, the more they'll
realize how you can fulfill their desires.

Remember, in the age of the Internet, consumers are in the
driver's seat. If you're not catering to your visitors, the
likes of Google, MSN and Yahoo will quickly guide them to a
competitor that does.




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Rick Sloboda is a web content expert at http://www.webcopyplus.com
Web Content FAQs http://www.webcopyplus.com/faqs
More web content tips http://www.webcopyplus.com/articles



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