Free-Reprint Article Written by: Acey Gaspard See Terms of Reprint Below.
***************************************************************** * * This email is being delivered directly to members of the group: * * [email protected] * ***************************************************************** We have moved our TERMS OF REPRINT to the end of the article. Be certain to read our TERMS OF REPRINT and honor our TERMS OF REPRINT when you use this article. Thank you. This article has been distributed by: http://Article-Distribution.com Helpful Link: The Digital Millennium Copyright Act - Overview http://www.gseis.ucla.edu/iclp/dmca1.htm --------------------------------------------------------------------- Article Title: ============== How to Please Most of Your Customers and Keep Them Happy with Less! Article Description: ==================== You want to keep all your customers happy. The problem is that everyone thinks differently and experiences things uniquely. You can't please 100 percent of your customers. But you can focus on the needs of a smaller amount of customers. Please them, and you'll automatically have a lot more happy customers. Additional Article Information: =============================== 642 Words; formatted to 65 Characters per Line Distribution Date and Time: 2008-06-05 11:48:00 Written By: Acey Gaspard Copyright: 2008 Contact Email: mailto:[EMAIL PROTECTED] For more free-reprint articles by Acey Gaspard, please visit: http://www.thePhantomWriters.com/recent/author/acey-gaspard.html ============================================= Special Notice For Publishers and Webmasters: ============================================= If you use this article on your website or in your ezine, We Want To Know About It. Use the following URL to let us know where you have used this article, and we will include a link to your website on thePhantomWriters.com: http://thephantomwriters.com/notify.php?id=6101&p=load HTML Copy-and-Paste and TEXT Copy-and-Paste Versions Of Article Are Available at: http://thePhantomWriters.com/free_content/db/g/please-your-customers.shtml#get_code --------------------------------------------------------------------- How to Please Most of Your Customers and Keep Them Happy with Less! Copyright (c) 2008 Acey Gaspard A Touch Of Business.com http://www.atouchofbusiness.com You want to keep all your customers happy. The problem is that everyone thinks differently and experiences things uniquely. You can't please 100% of your customers. But you can focus on the needs of a smaller amount of customers. Please them, and you'll automatically have a lot more happy customers. Amy has a jewelry store. She has been in business for a few years and has a lot of experience in this field. One of her business policies is to get feedback from her customers. Although this is an excellent technique for finding out what your customers want, you must use the feedback with discretion. Amy's problem was that she took each comment too seriously; she tried to please everyone and was constantly changing her business practices and product line. This constant change not only caused her frustration, a lot of extra work, and the extra cost involved with each change, it also made her business unstable. Customer feedback is an essential part of running a business, but the way you interpret those results is critical. Since you can't please everyone, please those that you can. Find out what your customers want, and then choose products and services along that line. Do less, do a better job, and you'll do better in your business. You'll find that your profits grow, you're more focused on what needs to be done and you're more at ease. Don't go after quantity, but rather focus on quality. You can't please everyone, so please those that you can and you'll end up pleasing more customers. If you try to please everyone, you'll end up pleasing no one. When you combine your strengths and the desires of the majority of your customers, you'll be able to create a better, stronger business. Let's take the above example of Amy's jewelry shop. Amy has expertise in diamonds, and 60% of her customers come to her shop to purchase diamonds. Amy also has gold rings, gold bracelets, and silver as well as other types of jewelry. Now, if Amy were to focus only on diamonds and build her business in this area instead of spreading herself thin with the other categories of jewelry, she would do much better. She could take surveys to find out what areas of the diamond trade customers are interested in and determine what services are also needed. She can easily become one of the leading diamond retailers in her area simply by making an adjustment in her focus. What part of your business do you need to focus on? What are your strengths? Focus on those areas, and eliminate the areas in which you're not doing so well and that are not what your customers want. You'll find that your business will prosper, and you'll move up the ranks with regard to branding, customer service, and quality. Do your best at pleasing the people you can and forget about those you can't. You'll end up with happier customers, and more of them, along with a stronger, stable business! That's the way I see it. To Your Success! Acey Gaspard Action Steps to Please Your Customers 1. Keep in mind that you can't please everyone, so please those people you can. 2. Find out what your customers want. 3. Eliminate those areas that do not focus on your customers' desires. 4. Build on those areas that cater to your customers desires. Important Points to Keep When Trying to Please Your Customers * Everyone thinks differently and experiences things uniquely. * Customer feedback is an essential part of running a business, but the way you interpret those results is critical. * You can't please everyone, so please those that you can and you'll end up pleasing more customers. * When you combine your strengths and the desires of the majority of your customers, you'll be able to create a better, stronger business. --------------------------------------------------------------------- Acey Gaspard has over 20 years of business experience. His site, A Touch of Business.com, http://www.atouchofbusiness.com is steadily growing with well over 1,100 original pages to help you run and market your small business. Get Tips you can use today! http://www.atouchofbusiness.com/tips.html --- END ARTICLE --- Get HTML or TEXT Copy-and-Paste Versions Of This Article at: http://thePhantomWriters.com/free_content/db/g/please-your-customers.shtml#get_code ..................................... TERMS OF REPRINT - Publication Rules (Last Updated: May 11, 2006) Our TERMS OF REPRINT are fully enforcable under the terms of: The Digital Millennium Copyright Act http://thomas.loc.gov/cgi-bin/query/z?c105:H.R.2281.ENR: ..................................... *** Digital Reprint Rights *** * If you publish this article in a website/forum/blog, You Must Set All URL's or Mailto Addresses in the body of the article AND in the Author's Resource Box as Hyperlinks (clickable links). * Links must remain in the form that we published them. Clean links should point to the Author's links without redirects having been inserted into the copy. * You are not allowed to Change or Delete any Words or Links in the Article or Resource Box. Paragraph breaks must be retained with articles. You can change where the paragraph breaks fall, but you cannot eliminate all paragraph breaks as some have chosen to do. * Email Distribution of this article Must be done through Opt-in Email Only. No Unsolicited Commercial Email. * You Are Allowed to format the layout of the article for proper display of the article in your website or in your ezine, so long as you can maintain the author's interests within the article. * You may not use sentences from this article as an input for any software that steals sentences from others in order to build an article with software. The copyright on this article applies to the "WHOLE" article. *** Author Notification *** We ask that you notify the author of publication of his or her work. Acey Gaspard can be reached at: [EMAIL PROTECTED] *** Print Publication Reprint Rights *** If you desire to publish this article in a PRINT publication, you must contact the author directly for Print Permission at: mailto:[EMAIL PROTECTED] ..................................... If you need help converting this text article for proper hyperlinked placement in your webpage, please use this free tool: http://thephantomwriters.com/link-builder.pl ===================================================================== ABOUT THIS ARTICLE SUBMISSION http://thePhantomWriters.com is a paid article distribution service. thePhantomWriters.com and Article-Distribution.com are owned and operated by Bill Platt of Stillwater, Oklahoma USA. The content of this article is solely the property and opinion of its author, Acey Gaspard http://www.atouchofbusiness.com --------------------------------------------------------------------- XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX ---------------------------------------------------------------------
