http://consumerist.com/5218044/watch-out-for-throttling-if-youre-on-a-blockbuster-rental-plan There's an issue of you return movies that were delivered to you Netflix-style to a store- apparently they stay in your queue for an additional two days. That's either a devious way to keep costs down or some really bad process management. Either way it undercuts what is supposed to be an advertised competitive advantage.
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