TidBITS#691/04-Aug-03
=====================
We're looking out for you and your data with this issue! First,
Derek Miller passes on a warning (and identification tips) about
clever spam that purports to be from PayPal in an attempt to
get you to reveal your PayPal password. Then Adam reviews
Granite Digital's FireVue Hot Swap Drive System; a great
option for hard drive-based backups. In the news, we cover
the releases of Entourage's new Exchange support, Tinderbox 2.0
and Font Reserve 3.1.2.
Topics:
MailBITS/04-Aug-03
Fraud Artists Target PayPal Users
Backing up with the FireVue
Hot Topics in TidBITS Talk/04-Aug-03
<http://www.tidbits.com/tb-issues/TidBITS-691.html>
<ftp://ftp.tidbits.com/issues/2003/TidBITS#691_04-Aug-03.etx>
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MailBITS/04-Aug-03
------------------
**Entourage Gets Exchange Support** -- In a move to welcome Macs
into mixed computing environments, Microsoft has updated Entourage
X to work with a Microsoft Exchange Server. In addition to the
email and calendar features that Entourage already supports, the
update makes it possible to view and schedule Exchange meetings,
synchronize your calendar with the server, and look up email
addresses in the server's global address list. These improvements
are part of a larger Office X 10.1.4 Update, which also provides
small updates to address stability issues in Word, Excel, and
PowerPoint.
Before you install the latest update, check to make sure you've
installed Microsoft's Office X 10.1.2 Update, which grouped
together several previous patches and security updates. (Since
I had installed those earlier updates, I never bothered to apply
the full Office X 10.1.2 Update. However, the installer for the
10.1.4 update wouldn't work until I applied the full 10.1.2 update,
a 14.6 MB download.) To further muddy the version number waters,
you do not need to install the earlier Office X 10.1.3 Update
(which tweaked the Italian Spelling Tool and French Proofing
Tools) in order to upgrade to version 10.1.4. The Office X 10.1.4
Update is a free 28.6 MB download. [JLC]
<http://www.microsoft.com/mac/products/entouragex/entouragex.aspx?
pid=exchangeupdate>
<http://www.microsoft.com/mac/downloads.aspx>
<http://db.tidbits.com/getbits.acgi?tbart=07039>
**Tinderbox 2 Improves Weblog Tools** -- Eastgate Systems has
released Tinderbox 2, an update to its utility for storing and
organizing notes and other informational content (see "Light Your
Fire with Tinderbox" in TidBITS-651_). In addition to gaining an
overall speed boost and interface polish, the new version includes
the Tinderbox Weblog Assistant for setting up a personal weblog.
If you already use weblog software such as Moveable Type, Radio
UserLand, or Blogger, Tinderbox 2 can easily send notes as weblog
entries. The Tinderbox 2 upgrade is available for $70, which
includes a year of free upgrades; if you're still within a year
of purchasing a previous version of Tinderbox, downloading and
installing the 3.7 MB demo automatically unlocks the application.
A full version of the program costs $145. [JLC]
<http://www.eastgate.com/Tinderbox/>
<http://db.tidbits.com/getbits.acgi?tbart=06959>
**Font Reserve 3.1.2 Update Released** -- Extensis has released a
minor update to Font Reserve, one of the font management utilities
in its stable. (Extensis also owns Suitcase, and recently
purchased Font Reserve's parent company DiamondSoft; see "Extensis
Buys DiamondSoft" in TidBITS-686_. You can also find a FAQ about
the purchase, and what it means for the future of both products,
at the Extensis Web site.) Most notable in the Font Reserve 3.1.2
update is improvement when activating fonts within the Classic
environment. Also, a crashing problem with the Font Reserve
plug-in for Adobe Illustrator 10 has been fixed. Other unspecified
improvements have also been made for the plug-ins for InDesign 2
and QuarkXPress 4 and 5. (For more on Font Reserve, see "Font
Reserve Moves to Mac OS X" in TidBITS-620_). The update is a
free 9.4 MB download. [JLC]
<http://db.tidbits.com/getbits.acgi?tbart=07248>
<http://www.extensis.com/suitcase/fontreservesuitcase_q_a.html>
<http://db.tidbits.com/getbits.acgi?tbart=06751>
<http://www.fontreserve.com/support/downloads.html>
Fraud Artists Target PayPal Users
---------------------------------
by Derek K. Miller <[EMAIL PROTECTED]>
Most spam is simply annoying - a waste of time, effort, and
computer resources, to be sure, but not usually dangerous.
However, a small but significant number of spammers go beyond
being merely misleading or offensive by actively trying to
defraud people. Their methods are increasingly sophisticated,
both technically and socially, and many are now focusing their
efforts on major ISPs, online retailers, telecommunications
carriers, and, for my discussion here, the popular PayPal online
payment service, which is owned by eBay.
<http://db.tidbits.com/getbits.acgi?tbart=06260>
<http://db.tidbits.com/getbits.acgi?tbart=06862>
Email fraud is nothing new. It follows naturally from the methods
criminals use in mail, wire, and telephone fraud. The notorious
"Nigerian banking" scams have even been traced back as far as the
1920s, when they were conducted through the mail and involved a
fictitious Spanish prisoner instead. But the Nigerian banking
scams are almost laughably obvious, whereas the new scams aimed
at PayPal are really quite subtle.
<http://www.snopes.com/inboxer/scams/nigeria.htm>
**Why PayPal?** PayPal is not to blame for the situation. Some
people dislike the service for a variety of reasons, but PayPal's
staff makes significant efforts to keep it both secure and easy
to use, two goals that are sometimes at odds. So why are these
scam artists targeting PayPal?
People trust PayPal with information about their bank accounts
and credit cards. PayPal is widespread, with many of its users
maintaining a significant balance of funds in their PayPal
accounts. A large majority of eBay auctions accept PayPal,
and many services outside the eBay community use it as well -
including TidBITS's own PayBITS author-payment system.
Put bluntly, PayPal is where the money is.
<http://db.tidbits.com/getbits.acgi?tbart=06909>
<http://db.tidbits.com/getbits.acgi?tbart=05499>
Also, it's simple for nearly anyone with Internet access to use
PayPal. That means many PayPal users are unfamiliar with the
details of how Internet email and online transactions work, even
if they use those technologies every day. With a bit of effort,
criminals can convince even fairly experienced Internet users that
they are logging into the PayPal Web site, when in fact they are
giving personal and financial information away to unknown parties.
In short, PayPal appeals to fraud artists for the same reason
it appeals to users: it makes accessing and transferring money
entirely online both easy and quick. So people also can be tricked
into losing their money quickly, easily, and entirely online.
**Why Me?** How do PayPal scammers get your email address? The
same ways other spammers do, which include harvesting addresses
posted in Usenet and on Web pages (perhaps especially if you
have a PayPal payment link on your site, as I do), obtaining
illegitimately compiled databases of addresses from unscrupulous
companies with whom you might do business, crawling eBay's active
auctions looking for usernames, and unleashing semi-random
"dictionary" attacks on major email providers such as Hotmail,
EarthLink, AOL, and Pobox.
<http://www.faqs.org/faqs/net-abuse-faq/harvest/>
<http://www.wired.com/news/infostructure/0,1377,57132,00.html>
Since so many people use PayPal, even random spamming of millions
of email addresses will turn up a fair number of people who have
PayPal accounts, and therefore some who can be convinced that
PayPal needs them to re-type some information.
**Anatomy of a Scam** -- Like most varieties of spam email, every
PayPal scam is slightly different. The goal of each one, though,
is the same: to mislead victims into believing that they are
communicating with PayPal, so that their trust in it, and thus
their money, can be misappropriated.
Usually that attempt takes the form of an email forged to look
like it comes from PayPal, claiming that the company is trying
to verify its customer list, has had a database problem and needs
some information re-entered, or has another apparently legitimate
reason for you to log in with your user name, password, and maybe
credit card information and ATM code. The email might include a
link to a site that seems to be owned by PayPal, but is not, or
the email might include an HTML form itself, as the one I received
last week did:
<http://www.penmachine.com/paypalscam/>
Over time, the perpetrators of these scams have gotten tricker.
Early versions were plain-text email messages with links that
were obviously misleading. More recent attempts are HTML-formatted
messages with genuine PayPal logos (sometimes linked directly from
PayPal's site) and a layout similar to PayPal's genuine Web pages.
There are still signs that give away the real nature of these
messages. Every one I have seen has errors in design or language
that are unlikely in correspondence from a legitimate company.
The writers might misspell words or use them sloppily (such as
writing "e-mail" in one place and "email" in another), use
slightly inconsistent font sizes, or have spaces missing between
words. Often the phrasing that isn't stolen directly from PayPal's
own pages is off-kilter and strange, obviously not written by
professionals. Another giveaway is URLs that point at IP numbers
or other domains rather than the paypal.com domain. With HTML
email, though, you must view the source of the message and scan
it carefully to find these telltale signs.
Yet for someone who isn't a technical writer and editor like me,
those mistakes are easy to miss. The scam email I received last
week is even set up to redirect you to the real PayPal site after
it has harvested your personal information, so unsuspecting
victims may never know they had been duped until the money
started disappearing from their PayPal account (a good reason
to check your account activity every so often too).
**Consequences and Precautions** -- Crooks who manage to obtain
your name, email address, password, and banking information are
in a position to drain your PayPal account of all its funds, at
the very least. They could also launch fraudulent auctions in your
name, launder money, or (in the extreme) use the information they
have as the basis for identity theft. These are not misdemeanors,
but serious crimes.
<http://catless.ncl.ac.uk/Risks/22.82.html#subj11>
So, if you use PayPal, you should be cautious. Fortunately,
that's easy to do. First of all, PayPal never sends email messages
requesting your password. Any transaction requiring you to log in
goes through the paypal.com Web site and uses a secure (https),
encrypted connection (so make sure you see https at the beginning
of the URL in your Web browser's address field and paypal.com as
the URL's domain name). Be careful, though, since some scammers
are using unusual URLs that use the paypal.com domain as a
username for another site, whose domain is hidden later on in
the URL (after an @ character). So if you see something like the
following URL, your browser is actually going to example.com,
not paypal.com.
<https://www.paypal.com:[EMAIL PROTECTED]/>
PayPal itself maintains a repository of useful anti-fraud
information in its Security Center:
<http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/security-main-outside>
If someone attempts to defraud you with a PayPal scam - even if
you don't respond and suffer no loss - the "Report a Problem" link
on PayPal's Security Center page lets you tell the company about
it so that it can try to track down and prosecute the offenders.
The company also encourages you to forward any scam email messages
purporting to involve PayPal (including all headers) to
<[EMAIL PROTECTED]>.
PayPal remains profoundly useful. We must learn to recognise those
people who are trying to degrade that usefulness and steal our
money, just as we recognize suspicious activities in other areas
of our lives. One simple way to avoid any problems is to log into
PayPal only when you type its URL into your browser yourself.
The situation reminds me of a Calvin and Hobbes cartoon where
Calvin brings a note to school, written in big lettering using a
pencil on lined paper: "Please let Calvin off from school today
as his genius is needed on a matter of vital national importance.
Signed, The President. P.S. Really." With a bit of scrutiny, you
too can learn to spot fraudulent messages.
[Derek K. Miller is a writer, editor, drummer, and stay-at-home
dad in Vancouver, Canada. He maintains a disturbingly extensive
weblog journal on his Web site.]
<http://www.penmachine.com/>
PayBITS: If Derek's warning helped you or someone you know
being scammed, why not send him a few bucks via PayBITS?
<https://www.paypal.com/xclick/business=dkmiller%40pobox.com>
Read more about PayBITS: <http://www.tidbits.com/paybits/>
Backing up with the FireVue
---------------------------
by Adam C. Engst <[EMAIL PROTECTED]>
I'm a huge promoter of solid backup practices (have _you_ backed
up recently?) and for many years I relied on a combination of
Dantz Development's Retrospect and a DAT tape drive. Eventually
the 2.6 GB DAT tapes simply weren't sufficiently capacious to
handle the amount of data from the machines on my network, so I
switched to a VXA-1 tape drive from Ecrix (now owned by Exabyte;
see "Ecrix's VXA-1 Tape Drive: Big Fast Backups" in TidBITS-569_
and "Ecrix, Exabyte Merge" in TidBITS-594_). It worked well for a
year or so, but its tapes held only 33 GB uncompressed, and the
amount of data I had soon grew to the point where I needed to buy
more tapes to maintain a reasonable three-set backup strategy.
At the time, each 33 GB tape cost about $65 when bought in a
5-pack - a good bit of money to spend on tapes. That's when the
problem began. An older version of Retrospect on the Performa 6400
I was using as a backup server crashed occasionally during backup,
at which point the VXA-1 drive would go into some sort of a loop
that required manual intervention. That was annoying, but the
final kicker was that several times after I broke the VXA-1 out
of the loop, the inserted tape was unusable. Needless to say,
at $65 per tape, this was not a situation I could tolerate
for long.
<http://www.dantz.com/en/products/mac_desktop/>
<http://db.tidbits.com/getbits.acgi?tbart=06322>
<http://db.tidbits.com/getbits.acgi?tbart=06539>
**Enter the Hard Drive** -- When I did some price comparisons on
different forms of backup media, I saw that hard drives were
solidly in the lead for price per gigabyte. It's a bit tricky
to make those calculations, though, since a FireWire drive costs
about $100 more than the equivalent bare IDE drive thanks to the
necessary FireWire bridge board, case, and power supply. A number
of manufacturers make kits into which you can pop your own drive,
and I considered them briefly, but it seemed that I'd have to
choose between two unpalatable options: swapping bare drives into
and out of a case every time I switched backup sets, or buying
three separate kits and fussing with FireWire and power cables
for each swap. (For more thoughts on this topic, see "What About
Backing Up to FireWire Hard Disks?" in TidBITS-574_.)
<http://db.tidbits.com/getbits.acgi?tbart=06383>
So when I became disenchanted with the VXA-1 and wanted to switch
to a hard drive backup solution, I turned to Granite Digital, a
company long known for high-quality SCSI cables and other storage-
related accessories. They make an unusual product called the
FireVue Hot Swap Drive System, which is a FireWire drive bay with
the necessary power supply, fan, and Oxford 911-based FireWire
bridge board. What it doesn't contain is a hard drive; you add
that by purchasing a standard 3.5 inch IDE drive, installing
it into a special tray, and then inserting the tray into the
FireVue's bay. A kit containing the FireVue bay and one tray costs
$200 ($180 on sale at the moment) and additional trays are $30.
<http://www.granitedigital.com/catalog/pg26_firewireidehotswapdrive.htm>
You can buy the FireVue Hot Swap Drive System complete with a
drive from Granite Digital, but realistically, you'll find cheaper
prices on drive mechanisms elsewhere. I generally check hard drive
prices on PriceWatch, and I also look for special sales on
Dealnews; between the two, I generally spend about $100 per
drive - in my experience so far, first a pair of 80 GB drives
and then a 120 GB drive.
<http://www.pricewatch.com/>
<http://dealnews.com/>
The FireVue was the perfect solution for my situation, since $250
or so would get me started with the drive bay and three trays, and
I could keep increasing the size of the hard drives I put in the
trays as needed. My first three drives were a 60 GB drive I had
around the office and the pair of 80 GB drives. When the 60 GB
drive filled up, I removed it from its tray, and replaced it with
a 120 GB drive. My goal is to rotate drives out of the system on
a sporadic basis as they fill up, storing them for posterity. I'm
under no illusions that hard drives are the best archival media
for backups, but since I tend not to throw anything relevant out
(my Macs keep coming with ever-larger hard drives too), I'm not
worried about needing complete archives or losing anything should
one of the archive disks prove unusable at some point in the
distant future.
(For those of you paying attention and wondering how I
managed this on a Performa 6400 - I didn't. All this happened
simultaneously with buying a new dual 1 GHz Power Mac G4 as my
main desktop Mac so I could let my 450 MHz Power Mac G4 running
Mac OS X take over server duties from the aging Mac OS 9-based
Performa 6400. The Performa didn't have FireWire and might have
been too slow for the software-based compression I wanted to have
Retrospect start doing. I also upgraded my network, replacing
10 Mbps Ethernet hubs with cheap 10/100 Mbps switches so backups
of Macs with 100 Mbps Ethernet could run at full speed when
backing up to the new server. It's amazing how a single decision -
moving from the SCSI-based VXA-1 tape drive to the FireWire-based
FireVue - can require so many dependencies that must be satisfied
first.)
**Better Backups, Faster Restores** -- Tape backup systems are
generally fairly sprightly when it comes to writing data to tape,
but I've always found them annoying when restoring data (and
remember, it's restoring the data that you care about).
Nonetheless, increasing the speed of my network and backing up
to a fast hard disk meant that backups ran a lot faster than in
the past, which was extremely welcome. If the act of backing up
was better, restoring was even more so, since Retrospect didn't
have to ask the tape to seek for minutes to find the file I
wanted, and I never had to swap tapes to access all the versions
of the file backed up over time.
The other significant improvement when using hard drives for
backup is that I can tell, by looking at the disk in the Finder,
how much free space is left on it. That's impossible with tapes,
so knowing when you might need to add a new tape or recycle the
media is pure guesswork, whereas with the hard drives I can now
tell roughly when the drive will be filling up.
Unfortunately, even the just-released Retrospect 5.1 can't span a
backup set across multiple hard disks, as it can when you're using
any sort of removable media like CDs, DVDs, or cartridge drives.
For me, right now, that's not a problem, since my backup drives
are large enough to store all the data on my network plus a few
months of changes, and it seems that the size of the drives I can
use for backup will outpace my ability to increase stored data.
Remember too that Retrospect can compress data (30 to 45 percent
on my data, which is largely email), and it backs up only one copy
of files that are identical on different machines, thus
eliminating a lot of redundant data copying.
Those of you who work with huge data sets - large image files,
huge databases, or video that simply must be backed up - will need
to stick with removable backup media like tapes for now, although
I expect a future version of Retrospect to be able to span backup
sets across multiple hard disks. And as I noted before, tape is
still better for serious archiving.
**Niggles and Annoyances** -- As much as the FireVue Hot Swap
Drive System is ideal in conception, its implementation isn't
perfect. Installing a drive into a tight-fitting tray is tricky,
and you must be careful not to damage a cable that runs alongside
the edge of the tray. Although Granite Digital engineered a
latching handle onto the front of the tray that aids insertion
and removal, the insertion mechanism doesn't have a solid feel
to it, and sometimes the drive isn't fully inserted when the
handle latches down. More annoying is the fact that to remove
a tray you must unlock it using a little round key. I'm not
bothered by performing another action before removing the tray,
but the keys are small, cheap, easily lost, require some fiddling
to use, and I'd like to see a larger knob that could replace
the key permanently if you weren't concerned about security.
**A SMARTer FireVue** -- After a few months of using the FireVue
system that I'd bought quite happily, Granite Digital asked if I'd
like to review their new version, the FireVue SMART Hot Swap Drive
System, which adds an LCD panel that provides constant feedback on
hard drives that support SMART (Self-Monitoring, Analysis, and
Reporting Technology). Along with the SMART support, the new unit
addresses some of my irritations with the original FireVue, making
it somewhat easier to install a drive and improving the feel of
the insertion. The key is still required, but at least it seems
to be the same key, so I don't have to keep track of two separate
keys. These improvements come at a higher cost ($280 for the kit
with one tray, $50 for additional SMART LCD trays, and $30 for
additional standard trays), raising the question of whether or not
it was worth the extra money. The FireVue SMART Hot Swap Drive
System trays aren't exactly the same as the plain FireVue Hot Swap
Drive System trays, so you can't mix and match.
<http://www.granitedigital.com/catalog/pg32_firewiresmarthotswapdrive.htm>
I'd not heard of SMART before, but it's an interesting technology
designed by a number of major hard drive manufacturers to increase
the reliability of hard drives. SMART-compliant drives incorporate
a suite of diagnostic routines that monitor the internal
operations of the drive and report the results back, either
to special software running on the computer, or to an integrated
interface such as the one Granite Digital built into their SMART
LCD trays.
I quite like the SMART LCD display, since it constantly shows
information like peak and average data rates, the latter of which
was often quite low, due to data coming in over the comparatively
slow network. Two buttons, Menu and Select, enable you to walk
through the rest of the built-in interface, where you can view
information about the FireVue's FireWire bridge board, the drive
itself, the FireWire ports, and even the host (where it told me
that one was connected, but two were allowed, piquing my
curiosity).
The seriously geeky information and controls are in the
Diagnostics/Utils menu. You must unplug the drive's FireWire cable
from the computer to access these items since they could conflict
with activities taking place on the Mac at the same time. You can
view all the SMART attributes, such as various types of error
rates, reallocated sectors, and internal temperature. You can even
see error logs, though I suspect only support engineers are likely
to understand them. If you're concerned about the health of your
drive, you can perform a series of short and long tests: SMART
self-tests, read tests, and verify tests. There are even options
for erasing the disk, which I found a little scary, since the
interface is sufficiently simplistic that mistakes could be made
(tip: just keep pressing Menu if you're worried).
I can't say that having SMART support has done more than
entertained me on a few occasions, since I haven't experienced
any problems with the drive in that tray. But before I received
the SMART version of the FireVue, I had trouble with another
drive, and I would have appreciated SMART diagnostics then.
As it was, Retrospect's anal-retentive verification started
showing odd errors that I eventually tracked to bad blocks on
the drive. A simple reformat didn't help, but reformatting with
the option to "Zero all data" enabled in Disk Utility mapped
out all the bad blocks. Even though it's working fine now, I'll
probably be rotating that drive out of the backup mix next.
**A SMART Backup Strategy** -- I must admit, I'm pretty happy with
my backup strategy at the moment. It's fast, it's flexible, it's
relatively cheap, and I can easily store one of trays at my
parents' house for off-site security, rotating it every few weeks.
I won't pretend that it's ideal for every situation, since people
with very little data may be better served by backing up to CD or
DVD, and those with a lot of data or archival needs would probably
be better off with a tape-based backup solution. But for anyone
with at least several Macs and no more data than can fit on a
single hard disk, I definitely recommend the FireVue Hot Swap
Drive Systems and a set of inexpensive drives.
PayBITS: If Adam's review helped you decide how to set up your
backup system, why not acknowledge the article's value via PayBITS?
<https://www.paypal.com/xclick/business=ace%40tidbits.com>
Read more about PayBITS: <http://www.tidbits.com/paybits/>
Hot Topics in TidBITS Talk/04-Aug-03
------------------------------------
by TidBITS Staff <[EMAIL PROTECTED]>
**The future of Casady & Greene products** -- A recent post to
this old thread reveals where you can download Glider Pro,
previously published by Casady & Greene, for free. (5 messages)
<http://db.tidbits.com/getbits.acgi?tlkthrd=1993>
**iTrip and other FM transmitters** -- In another useful update
to an old thread, it turns out that the iTrip may not be legal
to use in the UK. Worth investigating more if you plan to use an
iTrip there. (13 messages)
<http://db.tidbits.com/getbits.acgi?tlkthrd=1947>
**Mailsmith 2.0 comments** -- Wide-ranging discussions about
Mailsmith's lack of Unicode handling, Address Book integration,
AppleScript support, lack of IMAP, text editing capabilities,
and much more. (32 messages)
<http://db.tidbits.com/getbits.acgi?tlkthrd=2021>
**Macworld Expo's age policy** -- Most of the mail about IDG World
Expo's policy of banning children under 13 from Macworld Expo in
New York agreed with our criticisms, though some people raised
legitimate concerns (though not ones that IDG World Expo stated)
with children at trade shows. (21 messages)
<http://db.tidbits.com/getbits.acgi?tlkthrd=2022>
**Installing iDVD 3.0.1 on Non-SuperDrive Macs** -- This single
message thread is worth reading for its instructions on how
to install iDVD 3 from the iLife DVD on Macs that don't have
SuperDrives. (1 message)
<http://db.tidbits.com/getbits.acgi?tlkthrd=2023>
**wOzNet tracking** -- Should we be worried about the privacy
implications of Steve Wozniak's new wOzNet project? Some think
so, whereas others point out that we're already tracked at all
times by our cell phones. (11 messages)
<http://db.tidbits.com/getbits.acgi?tlkthrd=2024>
$$
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