I'd like to start off by thanking Greg for taking the time to share with us exactly why we've had these problems with the hosting at TiddlyWiki.org recently. As some of you probably already know, I've been a member of the TiddlyWiki community for a few years now. I've also been working with the UnaMesa association for over a year now, with most of my focus thus far having been on our educational and health care projects. However, in light of the recent hosting and support related problems I've taken a personal interest in streamlining our support systems and would like to go over that with you today.
I'd like to clarify one important point first: All of this information pertains to hosting for TiddlyWiki.org and associated services such as trac.tiddlywiki.org and svn.tiddlywiki.org. It is not for the purpose of support for TiddlyWiki users and developers. These Google groups remain the preferred resource for that as well at #tiddlywiki on irc.freenode.net. In the past we've handled support requests and communication on a one-to-one basis via email, but recent experiences have shown that a more transparent system is needed. Both you to allow you the community to see what is happening and how support requests are being handled, but also to allow us to collaborate better and provide services to you as a team as opposed to your support requests being limited to one individual. Especially with the extra support staff we have brought on recently we are eager to ensure that we make the best possible use of it and provide the best service that we can to the community. On that note, we have set up a new support wiki at http://support.unamesa.org with TiddlyWiki.org support having a dedicated page at http://support.unamesa.org/TiddlyWiki.org We will endeavor to keep this page updated with information about any possible problems the hosting might be experiencing. Additionally, the discussions tab on that page allows you - the community - to report any problems you may have experienced with the hosting. From now on this will be the preferred channel for support requests and bug reports for TiddlyWiki.org and I'd like to request that you use it instead of reporting problems here or via email, so that we may provide you the best service possible. You do not need to create a user account on the wiki to enter a support request but you are welcome to do so. If you do leave a support request without signing in, please do sign your name after the request message so that we can contact you for follow-up if necessary. In the unlikely event that you may be unable to use the new support wiki, you can send your support requests to support+tiddlywiki [at] unamesa [dot] org. However please note that this should be used as a last resort and your use of the wiki as the primary mode of contact for support issues will allow us to provide better service. For those that are interested in other steps that have been taken to improve our support system, these include adding more support staff, backup systems with more oversight and better documentation of services being provided to the community, which in return allows greater oversight. It is my sincere hope that with your help, we will be able to provide a better and more effective support experience for everyone. Suggestions for further measures and changes in this vein are most welcome. Best regards, Saq Imtiaz (on behalf of the UnaMesa Association) --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "TiddlyWiki" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/TiddlyWiki?hl=en -~----------~----~----~----~------~----~------~--~---
