Hello, I have started using Cases in 4.0.3. My cases are created and updated via email.
All seems to work pretty well, except closing a case. If I hit the close button on a case, it reacts, but the case status doesn't alter. The drop-down for status is grayed out, but I suspect that is intentional. The history for the case shows a new entry each time I hit the close button, even though the case doesn't close. I have just checked and "Pending" doesn't seem to work either. There is a history item if I click pending, but the status doesn't change. Any ideas? Is there a constraint on who can close a case? I am an admin, and the assignee. As an aside, I have managed to close a case in the past, but it still appears in the "Unclosed" cases. Only at that level, it doesn't appear in the Open, Pending or Draft shortcuts. I suspect this is a bug. _______________________________________________ Tinyerp-users mailing list http://tiny.be/mailman/listinfo/tinyerp-users
