Coffee shop employees are not paid a salary and work only for tips. On the other hand, fast food employees, as well as other stores whose employees have a tip container on the counter, work for an hourly wage and have, in the past, never expected to be tipped. As a former server, I don't feel the need to tip employees who earn an hourly wage or who do not offer table side service -- big difference!
----- Original Message ----- From: "Annette Taylor, Ph. D." <[EMAIL PROTECTED]> To: "Teaching in the Psychological Sciences" <[EMAIL PROTECTED]> Sent: Thursday, August 07, 2003 4:57 PM Subject: RE: tipping behavior > I like this response! I have always wondered how coffee shop employees manage > to get some fairly sizeable tips when we would not even for a moment think > about tipping fast food employees! I think it would be a good study for > students to carry out and explore! > > Annette > > Quoting "Scott C. Bates" <[EMAIL PROTECTED]>: > > > Jean, > > > > Jean Edwards Wrote: > > > > > Please don't forget about my earlier request. I'd like to > > > pose students with a question about human behavior; something > > > commonplace but odd; something most of us do but we give > > > little thought to; something they might answer one way, > > > though research findings are the exact opposite. > > > > I use tipping behavior (at restaurants) for just such a purpose. I find > > it useful for a few reasons. First, there are a variety of interesting > > and counter-intuitive findings (smiley-face on a check = higher tip; > > crouching down = higher tip; touching = higher tip (plus a predictable > > (and entertaining) interaction with sex)). Second, it's something that, > > as you say, we do but give little thought to (with the exception of > > doing some math). Finally, because it demonstrates a few different > > social-psych principles that are easy to grasp and attach to the > > behavior (e.g. the reciprocity norm). > > > > Here are a few references: > > > > Crusco, A. H., & Wetzel, C. G. (1984). The Midas touch: The > > effect of interpersonal touch on restaurant tipping. Personality and > > Social Psychology Bulletin, 10, 512-517. > > Garrity, K., & Degelmann, D. (1990). Effect of server > > introduction on restaurant tipping. Journal of Applied Social > > Psychology, 20, 168-172. > > Lynn, M., & Mynier, K. (1993). Effects of server posture on > > restaurant tipping.; Journal of Applied Social Psychology, 23, 678-685. > > Stephen, R., & Zweigenhaft, R. L. (1985). The effect on tipping > > of a waitress touching male and female customers. The Journal of Social > > Psychology, 126, 141-142. > > > > Also, Cialdini's book "Influence: Science and Practice" contains a > > variety of good ideas for just this sort of thing. > > > > Hope this helps! > > > > Scott > > > > > > ---------------------------- > > Scott C. Bates, Ph.D. > > Assistant Professor > > Department of Psychology > > Utah State University > > (435) 797 - 2975 > > ---------------------------- > > > > > > --- > > You are currently subscribed to tips as: [EMAIL PROTECTED] > > To unsubscribe send a blank email to [EMAIL PROTECTED] > > > > > Annette Kujawski Taylor, Ph. D. > Department of Psychology > University of San Diego > 5998 Alcala Park > San Diego, CA 92110 > [EMAIL PROTECTED] > > --- > You are currently subscribed to tips as: [EMAIL PROTECTED] > To unsubscribe send a blank email to [EMAIL PROTECTED] --- You are currently subscribed to tips as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED]
