Hisham
I was one of the people who noted my problems with SuperLab LT on the Tips
group. One problem was that one of the experiments caused our machines to
crash. I can't recall which experiment it was but it happened with different
machines and operating systems (486 Win 3.1, Pentium 90 Win 3.1, and Pentium
90 Win 95). I had emailed you regarding this problem but never heard back.
Other problems (or potential problems) concerned students using SuperLab LT
over multiple semesters. Our students might use it for their research
methods class and a subsequent experimental psychology class. The
expiration of SuperLab LT would force the students to purchase multiple
copies. The final problem was more of a question. Our students would run
SuperLab LT in our Psychology Department computer lab. If a new student
installed their version of the software the six months after it had been
installed by another student, would it be affected by the expiration. I know
other software packages (i.e. shareware) will not let you run a new version
if a previous version expired.
My recommendation would be to make sure all the experiments had no
expiration and provide SuperLab with limited functionality.
I would also like to see an easy way to merge the student's data.
I am very impressed with the set of experiments included with SuperLab LT.
If you can resolve the noted problems and provide a better lab manual you
will have a product that is far superior to Mellab.
Gary J. Klatsky
Department of Psychology [EMAIL PROTECTED]
Oswego State University (SUNY) http://www.oswego.edu/~klatsky
Oswego, NY 13126 Voice: (315) 341 3474
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Hisham Abboud
Sent: Tuesday, March 30, 1999 11:14 AM
To: [EMAIL PROTECTED]
Subject: Requesting SuperLab LT feedback
Dear Tipsters,
A friend forwarded to me two recent postings regarding
SuperLab LT. My name is Hisham and I am the founder and
president of Cedrus Corporation, SuperLab's publisher.
Some of the complaints concerned the expiration of SuperLab LT.
In trying to avoid delays in shipping SuperLab LT, the expiration
date on the CD-ROM was hard-coded instead of it being 5 months
from the start of installation. This has caused problems for
people purchasing SuperLab LT in, say, November, and then find it
expiring at the end of January.
Next fall's edition will fix this problem and make it work as
advertised -- 5 months from installation time. I apologize
for any inconvenience that this may have caused.
While on the subject of expiration dates, I would like to
request feedback from other Tipsters. The reason we put
an expiration date on the CD-ROM is because it includes a
full, unrestricted version of SuperLab Pro. It was the only
way we could think of to take a $595 product and make it
affordable to students.
Some professors love the fact that SuperLab Pro is available
to students and that they can do their own experiments from
scratch. Others don't care for it and consequently find
the expiration date very, very annoying. I would like to
solicit your opinion on how to do things differently. Some
of the ideas on the table are:
- Remove SuperLab Pro from the CD-ROM and get rid of the
expiration date. You'd only be able to run the existing
experiments on the CD-ROM.
- Keep SuperLab Pro on the CD-ROM, remove the expiration
date, but limit its capabilities. For example, it would
allow a maximum of 30-50 trials, would not work with I/O
cards, etc.
I am open to other options and ideas, and would love to hear
them. Please let me know what your thoughts are.
Another complaint posted on TIPS is that a user sent us email
but didn't hear back from us. I deeply apologize for this.
Over the years, Cedrus has established a very solid reputation
for its tech support. But the last few months have been
difficult for us due to growing pains -- the company has
recorded a 36% jump in revenues for the third year in a row.
While many companies would love to be in our shoes, such
growth needs to be managed and always brings with it its
own difficulties. We'll do our best to outgrow our growing
pains. :-)
I'll look forward to your feedbacks and thoughts on
expiration dates.
Best wishes,
Hisham.
--------------------------
Hisham A. Abboud
Cedrus Corporation. On the Web: http://www.cedrus.com
