I wandered on campus Friday to check out and set up one of my classrooms for 
the coming semester.  A custodian was cleaning the carpets.  I stopped to chat 
with him.  He looked at me more than a tad stunned when I said with a slight 
pat on his back, "Thanks for keeping this place clean.  I for one really 
appreciate it."

"I thank you for that.  No one has ever said that to me, especially a 
professor.  People act like I'm made of see-through glass.  Thank you for 
seeing me."

This quiet morning I was thinking of something Daniel Goleman, the author of 
Emotional Intelligence, wrote.  He says, "Threats to our standing in the eyes 
of others are almost as powerful as those to our very survival."  After I came 
home from my walk, with both that statement and the custodian teary eyes in 
mind, I was walking around the master bedroom complex of our house, thinking 
about what it took for me to add the 700 square feet of these three rooms by 
myself some thirty odd years ago:  designing, cement work, carpentry, stone 
work, insulation, roofing, plumbing, tiling, electricity, insulation, 
plastering, painting, wall papering, sheet rocking, etc, etc, etc..  And, once 
again, I realized how much I admire the people who work with their hands--and 
their minds--a competent carpenter or gardener or auto mechanic or electrician 
or plumber or painter who may not have college degree, who maybe didn't even 
graduate high school, who can masterfully wield a hammer or wrench or 
screwdriver or paint brush.  I admire them far more than I do an incompetent 
philosopher who has his head in the clouds without having his feet on the 
ground or, worse, his smug nose lifted high.  I so honor anyone if he does his 
work skillfully with excellence and with integrity more than I do anyone whose 
work is shoddy and less than honest, however eminent that person claims to be.  
A "Dr." doesn't make anyone superior to a "Ms" or "Mr."  Letters like "Ph.D" or 
"LLD" or "MA" do not make someone more important or superior to someome who 
doesn't have that scrambled alphabet trailing his surname and introducing his 
given name.

I look around at my campus and I see secretaries, clerks, cooks, grounds 
keepers, police, electricians, carpenters, locksmiths, painters, plumbers, 
custodians, garbage collectors, computer technicians, exterminators, mail 
people, and a host of other "see-through glass" people.  Too often ignored. Too 
often sneered at or browbeaten.  Too often laughed at.  Too often passed 
without a "hello." Too often not offered a grateful "thank you." Too often 
invisible as if they were cellophane.  Too often demeaned and denigrated.  The 
problem is, as Goleman says, that there is nothing more precious than the 
feeling that you matter, that we contribute to the value of the whole, and for 
most that we're recognized for it.   Feeling that you're genuinely appreciated 
and cared about is the greatest energizer of most people. Each person is 
important to our university community, so very important, but not everyone sees 
that.  Yes, important.  Without them, our lights would go out, our drains would 
clog, our waste baskets would overflow, our campus would reek, our campus would 
be unsafe, our grounds would be unseemly, our computers would go down, our 
students would go hungry, our communication would break down, ants and 
cockroaches would overrun us, and god know what else would happen.  There's 
more to my campus than just administrators, faculty, and students.  Everyone 
has a vital and different role to play without whom this institution would 
grind to a halt and fall into disrepair.  Each one of them deserves respect, 
not just for the job they do, but just because they're good, hard working 
people.

Be consciously and vocally appreciative.  It doesn't cost anything to say a 
kindly and acknowledging, "hello," or "thank you."

Make it a good day

-Louis-


Louis Schmier                          http://www.therandomthoughts.edublogs.org
Department of History                        http://www.therandomthoughts.com
Valdosta State University
Valdosta, Georgia 31698                     /\   /\  /\                 /\     
/\
(O)  229-333-5947                            /^\\/  \/   \   /\/\__   /   \  /  
 \
(C)  229-630-0821                           /     \/   \_ \/ /   \/ /\/  /  \   
 /\  \
                                                    //\/\/ /\    \__/__/_/\_\/  
  \_/__\  \
                                              /\"If you want to climb 
mountains,\ /\
                                          _ /  \    don't practice on mole 
hills" - /   \_


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