>I wonder if TiVo is having problems today 5.24.05. I went to check
> my season passes and got a message at the page bottom that there was
> only a weeks woth of program data stored so I went to contact TiVo
> for an update. The connection faile on stanard connection and test.
> If fails ad different points each time. There was a successful
> update on monday according to the information in the phones setup.
>
> I have done the following:
>
> 1. Tried all three numbers.
> 2. Powered the box down by unplugging the power.
> 3. Run the phone test many times. It sometimes gets through the
> phone test but then the data download fails.

I fnally got in touch with TiVo customer support, in fact I had to call them 
several times and never waited longer than a minute, once I got through all 
the menus. They have very good voice recognition but they make it difficult 
to know what you are supposed to say. :-)

Anyway, I went through all the tests and it looks like the TiVo Modem is 
bad. I tried my old TiVo and it worked fine when doing the phone test and 
downloading data. So I have a new Model 2 machine on the way.

Jim 




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