Update of /cvsroot/tmda/tmda/htdocs
In directory sc8-pr-cvs1:/tmp/cvs-serv25589/htdocs
Modified Files:
config.ht config.html trouble.ht trouble.html
Log Message:
Beef up the troubleshooting docs to lessen the number of
FAQs and poor problem reports sent to the mailing lists.
Index: config.ht
===================================================================
RCS file: /cvsroot/tmda/tmda/htdocs/config.ht,v
retrieving revision 1.11
retrieving revision 1.12
diff -u -r1.11 -r1.12
--- config.ht 28 Oct 2002 19:55:03 -0000 1.11
+++ config.ht 18 Nov 2002 19:25:07 -0000 1.12
@@ -29,6 +29,11 @@
of TMDA's capabilities and features.
<br><br>
+<li>Reading the
+<a href="http://tmda.net/faq.cgi?req=all"; TARGET="Resource Window">TMDA FAQ</a>
+is also recommended for a better understanding of TMDA.
+<br><br>
+
<li>If you are upgrading from an earlier release of TMDA, make sure to
consult the <strong>UPGRADE</strong> file that came with your TMDA
distribution.
Index: config.html
===================================================================
RCS file: /cvsroot/tmda/tmda/htdocs/config.html,v
retrieving revision 1.23
retrieving revision 1.24
diff -u -r1.23 -r1.24
--- config.html 28 Oct 2002 19:55:04 -0000 1.23
+++ config.html 18 Nov 2002 19:25:08 -0000 1.24
@@ -1,6 +1,6 @@
<HTML>
<!-- THIS PAGE IS AUTOMATICALLY GENERATED. DO NOT EDIT. -->
-<!-- Mon Oct 28 12:52:21 2002 -->
+<!-- Mon Nov 18 11:46:10 2002 -->
<!-- USING HT2HTML 1.2 -->
<!-- SEE http://barry.wooz.org/software/ht2html -->
<!-- User-specified headers:
@@ -189,6 +189,11 @@
<a href="config-vars.html">Configuration Variables</a> reference.
This is also highly recommended reading if you want to get a better sense
of TMDA's capabilities and features.
+<br><br>
+
+<li>Reading the
+<a href="http://tmda.net/faq.cgi?req=all"; TARGET="Resource Window">TMDA FAQ</a>
+is also recommended for a better understanding of TMDA.
<br><br>
<li>If you are upgrading from an earlier release of TMDA, make sure to
Index: trouble.ht
===================================================================
RCS file: /cvsroot/tmda/tmda/htdocs/trouble.ht,v
retrieving revision 1.6
retrieving revision 1.7
diff -u -r1.6 -r1.7
--- trouble.ht 22 Jul 2002 19:55:35 -0000 1.6
+++ trouble.ht 18 Nov 2002 19:25:08 -0000 1.7
@@ -15,25 +15,44 @@
following checklist first before reporting them or asking for
assistance on the appropriate TMDA mailing list.<br><br>
-<ul>
+Please don't ask for free advice about TMDA if you haven't done
+this. Third-party <a href="resources.html">commercial support</a> is
+available for people who don't have time to read and follow
+instructions.
+<br>
+
+<ol>
+
+<li>Make sure you have read the documentation, particularly those
+documents referenced under the <a href="config.html">Configuration</a>
+section.<br><br>
+
<li>Upgrade to the <a href="download.html">latest release</a> if you
aren't running it already and see if the problem disappears, which is
-likely given the rate at which TMDA is being developed.<br>
+likely given the rate at which TMDA is being developed.<br><br>
<li>Unless you are installing TMDA for the first time, make sure you
are caught up with the <b>UPGRADE</b> file which comes with the
-distribution.<br>
+distribution.<br><br>
-<li>Read the FAQ to make sure your question has not already been
-answered.<br>
+<li>Read the <a href="http://tmda.net/faq.cgi"; TARGET="Resource Window">FAQ</a>
+to make sure your question has not already been
+answered.<br><br>
-<li>For delivery problems, check your LOGFILE_DEBUG file for errors, or
-if that isn't defined, look in ~/TMDA_DELIVERY_FAILURE.<br>
+<li>For delivery problems, check your
+<a href="config-vars.html#LOGFILE_DEBUG">LOGFILE_DEBUG</a>
+file for errors, or if that isn't defined, look in ~/TMDA_DELIVERY_FAILURE.
+<br><br>
+
+<li>For delivery problems/questions, also make sure
+<a href="config-vars.html#LOGFILE_INCOMING">LOGFILE_INCOMING</a> is defined. Include
+the relevant snippets from this logfile when posting your question to the mailing
+lists.
+<br><br>
<li>Consider browsing and/or searching the
<a href="http://mla.libertine.org/"; TARGET="Resource Window">mailing list archive</a>
for similar questions which have been asked in the past.<br>
-</ul>
+
+</ol>
If after all of this your problem is still not resolved, you should
inquire on one of the <a href="http://tmda.net/lists/listinfo/";
Index: trouble.html
===================================================================
RCS file: /cvsroot/tmda/tmda/htdocs/trouble.html,v
retrieving revision 1.14
retrieving revision 1.15
diff -u -r1.14 -r1.15
--- trouble.html 25 Oct 2002 02:01:46 -0000 1.14
+++ trouble.html 18 Nov 2002 19:25:08 -0000 1.15
@@ -1,6 +1,6 @@
<HTML>
<!-- THIS PAGE IS AUTOMATICALLY GENERATED. DO NOT EDIT. -->
-<!-- Thu Oct 24 19:59:46 2002 -->
+<!-- Mon Nov 18 12:13:36 2002 -->
<!-- USING HT2HTML 1.2 -->
<!-- SEE http://barry.wooz.org/software/ht2html -->
<!-- User-specified headers:
@@ -152,25 +152,44 @@
following checklist first before reporting them or asking for
assistance on the appropriate TMDA mailing list.<br><br>
-<ul>
+Please don't ask for free advice about TMDA if you haven't done
+this. Third-party <a href="resources.html">commercial support</a> is
+available for people who don't have time to read and follow
+instructions.
+<br>
+
+<ol>
+
+<li>Make sure you have read the documentation, particularly those
+documents referenced under the <a href="config.html">Configuration</a>
+section.<br><br>
+
<li>Upgrade to the <a href="download.html">latest release</a> if you
aren't running it already and see if the problem disappears, which is
-likely given the rate at which TMDA is being developed.<br>
+likely given the rate at which TMDA is being developed.<br><br>
<li>Unless you are installing TMDA for the first time, make sure you
are caught up with the <b>UPGRADE</b> file which comes with the
-distribution.<br>
+distribution.<br><br>
-<li>Read the FAQ to make sure your question has not already been
-answered.<br>
-
-<li>For delivery problems, check your LOGFILE_DEBUG file for errors, or
-if that isn't defined, look in ~/TMDA_DELIVERY_FAILURE.<br>
+<li>Read the <a href="http://tmda.net/faq.cgi"; TARGET="Resource Window">FAQ</a>
+to make sure your question has not already been
+answered.<br><br>
+
+<li>For delivery problems, check your
+<a href="config-vars.html#LOGFILE_DEBUG">LOGFILE_DEBUG</a>
+file for errors, or if that isn't defined, look in ~/TMDA_DELIVERY_FAILURE.
+<br><br>
+
+<li>For delivery problems/questions, also make sure
+<a href="config-vars.html#LOGFILE_INCOMING">LOGFILE_INCOMING</a> is defined. Include
+the relevant snippets from this logfile when posting your question to the mailing
+lists.
+<br><br>
<li>Consider browsing and/or searching the
<a href="http://mla.libertine.org/"; TARGET="Resource Window">mailing list archive</a>
for similar questions which have been asked in the past.<br>
-</ul>
+
+</ol>
If after all of this your problem is still not resolved, you should
inquire on one of the <a href="http://tmda.net/lists/listinfo/";
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