The really screwy thing is that immediately after it went into service, we started getting swamped with calls from users that were paniced because they didn't see a steady stream of junk coming into their mailboxes! They figured that email HAD to be broken. Even when we explained what was happening, they still couldn't accept it. We suggested that they test it out be sending emails to themselves from outside accounts like yahoo, etc. Naturally, they received those messages after the one-time greylist delay exactly as we told them would happen. It didn't matter. They were still convinced that something wasn't right since they didn't see the previous volume of junk mail!
It was so strange having to assure people that the absence of junk mail was a GOOD thing and having them doubt us on it. Even though so far no user has been able to produce a test that fails to be delivered, the general consensus of the users that we have talked to is extreme skepticism. They seem to feel that NOTHING could or should work that well without causing at least some form of problem for them. Needless to say, this is not the reaction that we were expecting.
To one user's credit, I have to report that although he screamed the loudest and made a HUGE fuss, once he saw how well it worked he placed an overseas call all the way from Australia and spent about ten minutes apologizing to any and every one that was available to talk to him. It sort of made dealing with all the other numskulls worthwhile...
Anyone else have a similar experience?
David Shirley
