Thank you for emailing Blizzard Entertainments Technical Support Department. In order to provide you with greater assistance, we have developed an automated reply system which evaluates your message and generates a detailed response towards it.
Please read through this message as our automated reply system has helped many of our customers. If the response given below does not assist you or it is not relevant towards your message, please reply back to this email and a live technician will respond to you as soon as possible. ================================================== Support Information Regarding - C0000005: ================================================== If you are getting the error "Unhandled Exception: Access Violation C0000005": Uninstall and reinstall the game and download and install the latest patch from: (http://www.blizzard.com/patches) If this doesn't work, please try some of our other solutions: For Warcraft III Reign of Chaos: We recommend running in a selective startup to improve performance and stability. Firewall software, such as Zone Alarm, can cause lockups or prevent the game from starting. For instructions on how to run your computer in a selective startup, please visit our site at: (http://www.blizzard.com/support/?id=agn0558p). If the solution above does not help, please try the steps below. Download and install the latest DirectX from (http://www.microsoft.com/windows/directx/default.aspx?url=/windows/directx/downloads/default.htm) Make sure you have the latest drivers for your Video and Sound cards, next. A list of manufacturers with contact information can be found at (http://www.blizzard.com/support/?id=msi0369p). Download and install the latest chipset drivers for your motherboard. Check the motherboard manufacturer's website for updated chipset drivers, first. If you can't find updated drivers at the manufacturer's website, the next two most common locations for chipset drivers are (http://www.viaarena.com/?PageID=2) and (http://www.intel.com/support/chipsets/) If Warcraft III still has errors after updating drivers, download war3.reg from (http://ftp.blizzard.com/pub/war3/other/) and save it to your Windows Desktop. Once the file has been downloaded, double-click on it to import the registry info. This file will set Warcraft III to mute sound, run with the basic settings for video and set the refresh rate for the monitor to 60Hz. Once the game has started, you may select the options menu and adjust the video and sound settings as desired. For StarCraft users: Click on Start. Click on Run. Type "regedit" and click Ok. Click on the + icon beside the "HKey_Local_Machine" branch. Click on the + icon beside the "Software" branch. Select the "Battle.net" branch and press the delete key. Click on the + icon beside the "HKey_Current_User" branch. Click on the + icon beside the "Software" branch. Select the "Battle.net" branch and press the delete key. For Diablo II and Diablo II: Lord of Destruction: The first step in fixing this problem is to make sure you have the latest patch for the game. You can download the latest patch by going to (http://www.blizzard.com/patches). Next, download and install the latest chipset drivers for your motherboard. Check the motherboard manufacturer's website for updated chipset drivers, first. The two most common locations for chipset drivers are (http://www.viaarena.com/?PageID=2) and (http://www.intel.com/support/chipsets/). The next step if the patch does not work is to play the game in 2D mode if you are currently running in 3D. You can change this setting by re-running the Video Test. To run this test, click on Start, then Programs, then Diablo II and then Video Test. Also, try turning off the Automap as a troubleshooting step. Check your CD-ROM settings using the information provided at the following link: (http://www.blizzard.com/support/?id=mdb0404p) If this error persists, please send us any new D2#####.txt and/or D2debug.txt files from the Diablo II folder on your hard drive. This will allow us to better troubleshoot your problem. Finally, you may have noticed that Diablo II causes the computer to work really hard. This is largely due to the many textures that are being used by the game at any given time, especially in 3D modes. Because of this, sometimes users who have this problem do not have trouble with any other programs. Sometimes this error will occur if your computer gets too hot, so anything you can do to lower the operating temperature of your computer might be useful. Lowering the clock speed will lower the operating temperature. You should also make sure that your processor is adequately cooled with a cooling fan and heatsink. Your processor manufacturer has specific recommendations for cooling fans for some of their chips. Please visit us on our Blizzard Entertainment Support site at (http://www.blizzard.com/support/?id=mdt0274p) for our latest solutions to this problem. ================================================== Support Information Regarding - Replacment Media: ================================================== If anything was missing when you purchased the product please return it to the place of purchase and ask to exchange it for an unopened copy. If you have a foreign version of the game, or if you do not live in North America, then please visit the Blizzard Entertainment international contact list at (http://www.blizzard.com/inblizz/icontact.shtml). Please be advised that each distributor sets their own policy for handling exchanges. Instructions on replacement for North American copies of the game disks are below. Damaged or broken CD: You will need to mail in the damaged or broken disk(s), and a $10 US money order for each game to the P.O. box listed below to cover shipping and handling costs. No personal checks or cash will be accepted*. Lost CD: You will need to mail in any remaining CD(s) and the original case(s) to the P.O. box listed below. A $10 US money order for each game is required to cover shipping and handling costs, no personal checks or cash will be accepted. Request for a new manual: You will need to mail in a $10 US money order for each game manual to cover shipping and handling costs, no personal checks or cash will be accepted (this fee will not be waived). For all situations a note is required that explains what happened and what is needed. You will also want to include the following information in the letter: Please type or print this information to avoid confusion. Full Name: Street Address: City, State, Zip: Country: Phone number: Email Address: Please send all necessary materials to the following address: Media Replacement Blizzard Entertainment P.O. Box 18979 Irvine, CA 92623 We suggest you use some form of tracking to make sure your mail gets to Blizzard Entertainment. If we do not receive your package we can not send the replacement. * If it has been less than 90 days since you have purchased the game (any game other than World of Warcraft) and you include a copy of the sales receipt showing the purchase date within 90 days, the $10 fee will be waived. If this is concerning World of Warcraft, you will have to include a copy of the sales receipt showing the purchase date within 30 days for the fee to be waived. Again, if the response given above has not assisted you or it was not relevant towards your message, please reply back to this email and a live technician will respond to you as soon as possible. Best Regards, Blizzard Support Team http://www.blizzard.com/support Blizzard Entertainment If you respond to this email, please attach all previous messages and files relating to this issue. -----Original Message----- From: [email protected] Sent: 2/8/2005 8:11:03 AM To: 'Tomcat Users List' Subject: Attn developers of Tomcat and JK To the developers of Tomcat and JK: As I can sense that not one single person is willing to respond to this issue, I can only assume that this tomcat-user community is worthless. Not only have I submitted this issue back 6 months ago, but a similar post was made by the user "A jie" twice within the last week. If you are too ashamed that your software is not reliable enough to be installed in a production environment, at least have the decency of telling us that. When I have to deal with user session data being sent back to the wrong client, sessions getting lost, and numerous log errors stating that the request/response cannot be fulfilled, I can only come to one conclusion.. Tomcat and the JK/JK2 connector are not reliable. See below and tell me that those messages would not cause problems for the client. [Mon Feb 07 13:30:20 2005] [info] jk_open_socket::jk_connect.c (183): connect() failed errno = 61 [Mon Feb 07 13:30:20 2005] [info] ajp_connect_to_endpoint::jk_ajp_common.c (862): Failed connecting to tomcat. Tomcat is probably not started or is listening on the wrong host/port (127.0.0.1:8009). Failed errno = 61 [Mon Feb 07 13:30:20 2005] [info] ajp_send_request::jk_ajp_common.c (1186): Error connecting to the Tomcat process. [Mon Feb 07 13:30:20 2005] [info] ajp_service::jk_ajp_common.c (1665): Sending request to tomcat failed, recoverable operation attempt=2 [Mon Feb 07 13:30:20 2005] [error] ajp_service::jk_ajp_common.c (1673): Error connecting to tomcat. Tomcat is probably not started or is listening on the wrong port. worker=ajp13w failed errno = 61 [Mon Feb 07 13:30:20 2005] [error] HttpExtensionProc::jk_isapi_plugin.c (937): service() failed If Tomcat + JK cannot process every request/response on a Windows server that is dual-xeon 3.0 Ghz processors with 4 GB of memory, then what machine would? And doesn't it seem strange how the JK2 project has been mysteriously abandoned? Thanks for going off in a seemingly better direction only to jump ship and leave everyone SOL. It makes me think that this whole Tomcat development effort is more of just a hobby and not something to be taken seriously. If anyone is willing to contact me on this issue, I would be more than happy to talk one-on-one. If you want to tell me that this is not the forum for ranting about Tomcat or JK, it should be. If you want to blackball me from this community, go ahead, I'm not getting any help from it as it is. I can only hope that this message reaches the people who supposedly support this software and lights a fire underneath them to improve it or tell us that it just doesn't work. Eric -----Original Message----- From: Eric Sandusky [mailto:[EMAIL PROTECTED] Sent: Wednesday, February 02, 2005 11:40 AM To: Tomcat Users List Subject: ISAPI redirector warnings While running Tomcat 5 with IIS and JK2.. The Windows Application Logs often log several Warnings at the same point in time, see below for example. The problem is, these Warnings pile up in the Windows Event logs and force the Administrator to manually clear out the logs daily or weekly. I am not looking to simply suppress these messages, but find a solution to the actual problem. This issue seems to occur at random and things such as session confusion (user A sees user B's data) and other noticeable issues happen at or around the same time as these warnings. What is the reason for these log entries? How can I eliminate these log entries? Error: [jk_worker_ajp13.c (648)]: ajp13.service() Error forwarding ajp13:localhost:8009 1 0 Error: [jk_worker_ajp13.c (546)]: ajp13.service() ajpGetReply recoverable error 3 Error: [jk_handler_response.c (140)]: handler.response() Error sending response Error: [jk_service_iis.c (126)]: jk_ws_service_t::head, ServerSupportFunction failed Error: [jk_worker_ajp13.c (546)]: ajp13.service() ajpGetReply recoverable error 3 Error: [jk_handler_response.c (140)]: handler.response() Error sending response Error: [jk_service_iis.c (126)]: jk_ws_service_t::head, ServerSupportFunction failed Configuration: Windows 2000 or Windows 2003 Server Apache Tomcat 5.0.25 or 5.0.28 Microsoft IIS 5 or 6 JK2 2.0.4 connector Workers2.properties [shm:] info=Shared memory file. Required for multiprocess servers file=d:\tomcat5.0.28\work\jk20.shm size=1000000 # Define the communication channel [channel.socket:localhost:8009] tomcatId=localhost:8009 [ajp13:localhost:8009] channel=channel.socket:localhost:8009 [uri:/Concept60/*] worker=ajp13:localhost:8009 Server.xml <Connector port="8088" maxThreads="150" minSpareThreads="25" maxSpareThreads="75" enableLookups="false" redirectPort="8443" acceptCount="100" debug="0" connectionTimeout="20000" disableUploadTimeout="true" /> <Connector port="8009" enableLookups="false" connectionTimeout="0" redirectPort="8443" debug="0" protocol="AJP/1.3" /> isapi_redirector2.reg [HKEY_LOCAL_MACHINE\SOFTWARE\Apache Software Foundation\Jakarta Isapi Redirector\2.0] "workersFile"="d:\\tomcat5.0.28\\conf\\workers2.properties" "extensionUri"="/jakarta2/isapi_redirector2.dll" "logLevel"="debug" "serverRoot"="d:\\tomcat5.0.28\\" --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
