The file might be in a Zip file in which case you will have to unzip it
first. Second, are you using the "Remote->Update Firmware" menu?
Ronald P. Myers wrote:
> I downloaded the latest firmware for my TSU2000 from the Pronto Website, but
> the file ("TSU2000__SYS_V4.8__APP_ V5.3..1") is grayed out and not
> recognized by Tonto. How do I update using a Mac?
>
> Ron Myers
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