Peter Memishian wrote:
> > > (Now if only I could go back and edit my comment to use that ;)
> >
> > i know you're smiling, but, for the record, this isn't bugster,
> > you can't :).
>
> In general, people should be tolerant of errors and only correct
> comments if it's really necessary.
In my experience (as a submitter/RE for roughly two thousand Solaris bugs)
I *often* need to go back and revise previous entries in order to keep the
problem and solutions statements clear and correct as new information
comes to light. This is especially important for other organizations such
as support and sustaining that use the bug reports to identify and address
issues that exist in older releases. Unclear or incorrect statements in
bug reports cost Sun money and cost customers time.
If this is not supported with Bugzilla, I'd put it on my "must have" list.
Though I've only submitted about half of what meem has I completely
agree. I've worked in Sun Service as a support engineer, and in
sustaining (now called RPE) dealing with customer escalations so I've
seen the bug database from several views.
This capability has been with us not just in bugster but the previous
bugtraq and bugtraq+ as well.
There are sometimes other reasons why we need to edit bugs other than
correcting technical information:
simple typos that completely changing the meaning that we
don't catch until seconds after we hit submit. No posting
a follow "correction" comment is the wrong thing here.
Removing sensitive information that was accidentally put in
the wrong place - hopefully with a completely opensolaris.org
hosted bug system the humans entering the info should be more
aware but it won't always be the case.
Given that Bugzilla doesn't (at least as far as I've seen it) have
different comment groupings for "Comments", "Evaluation", "Workaround"
etc this is even more important that we have the ability to edit a past
comment.
For the record I'm security person and I care about the audit trail of
the bugs - it is important for us getting Common Criteria certification
of OpenSolaris. When a comment is edited it should be logged in the
history trail for the bug. However I don't believe that editing
comments that you made yourself should be an action requiring specific
authorisation, or even for those made by others providing you are warned
that it wasn't your comment (and the change is logged in the history trail).
--
Darren J Moffat
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