Hi Danek,
On 12/10/09 16:50, Danek Duvall wrote:
Petr Hruska wrote:
I have one question regarding bug priority when submitting new issue to
bugzilla. Is there any strong reason why priority option is hidden in
show advanced fields menu ? imho correct bug priority is very important
.. currently most of bugs are simply logged as default P4, because of
many users just don't see the priority field and it's not intuitive to
open advanced fields ..
This is resulting in important bugs are not highlighted properly in our
reports as P4s are not treated with any urgency ..
Well, strictly speaking, priority is determined by engineering, not the
customer. The customer gets to tell us how bad the problem is (severity)
and we get to determine how important we think it is to fix relative to all
the other bugs (priority). That's part of bug triage, along with making
sure that it's filed in the right place, has a basic evaluation, etc.
That said, I've been thinking that perhaps the default priority should be
P3; that's easy enough to change.
Thanks for answering. I see the same info now also in
Importance/Priority help in bugzilla. Just not sure this is fully in
compliance with our usual ship criteria, where we often requesting
certain amount of P1,P2 are resolved for the release if the priority of
issues is done relatively to their amount not the severity. Also it's a
bit strange to see in quality reports blocker with P4 priority as well
as P2s with minor severity .. Currently there is just one P1 in the list
of 26 stoppers.
Anyway +1 for P3 as the default priority. The process looks fine, but in
such case our bug reports and quality criteria should be based on
severity not the priority if measuring the quality.
Regards,
Petr H.
Danek
--
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Petr Hruska - Software Engineer - Prague G11n
Phone: +420 233 009 330 (x49330)
email: petr.hru...@sun.com
Sun Microsystems Czech, s.r.o.
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