#28533: bridgesdb: replace the message to mail support with a link to the documentation ------------------------------------+------------------------------- Reporter: emmapeel | Owner: phw Type: defect | Status: assigned Priority: High | Milestone: Component: Circumvention/BridgeDB | Version: Severity: Normal | Resolution: Keywords: ex-sponsor-19 | Actual Points: Parent ID: | Points: 1 Reviewer: | Sponsor: Sponsor30-can ------------------------------------+-------------------------------
Comment (by ggus): Hi, In the last months we started to receive a lot of blank emails from mobile users (with "sent from my iPhone" signatures) in frontdesk queue. Intrigued by this phenomenon, I opened bridges.torproject.org on my mobile and, my hypothesis is that users are scrolling down all the page and instinctively selecting frontdesk email (hey, UX team! _o/ ). Also, there's an email icon on the website footer redirecting users to frontdesk. We should asap: - Remove frontdesk contact from the footer; - Change text to: {{{ My bridges don't work! I need help! If your Tor Bridges don't work, please check our Tor Browser Manual - https://tb-manual.torproject.org/circumvention/ and our Support Portal - https://support.torproject.org/#censorship . If you need a new bridge, send an email to brid...@torproject.org and try again. }}} -- Ticket URL: <https://trac.torproject.org/projects/tor/ticket/28533#comment:7> Tor Bug Tracker & Wiki <https://trac.torproject.org/> The Tor Project: anonymity online
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