#6914: Define Help Desk Operations
-------------------------+--------------------------------------------------
Reporter: phobos | Owner: runa
Type: project | Status: new
Priority: normal | Milestone:
Component: Tor Support | Version:
Keywords: SponsorI | Parent:
Points: | Actualpoints:
-------------------------+--------------------------------------------------
Define how we track support requests across email, web, chat, and phone
mediums.
Define the operational hours and expected response times for email, web,
chat, and phone mediums.
Define how we train support people.
Define when and how we charge for support.
--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/6914>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
_______________________________________________
tor-bugs mailing list
[email protected]
https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-bugs
