#12164: Users with no network obstacles are emailing us instead of clicking
connect
-----------------------------------+-----------------------
Reporter: mttp | Owner: brade
Type: defect | Status: new
Priority: normal | Milestone:
Component: Tor Launcher | Version:
Keywords: tbb-helpdesk-frequent | Actual Points:
Parent ID: #11180 | Points:
-----------------------------------+-----------------------
In https://trac.torproject.org/projects/tor/ticket/10610 the initial
dialog window for tor-launcher got reworded to make it clearer that most
users should just click 'Connect'.
Clarifying the text was not enough, apparently, because users continue to
encounter the initial dialog window, and get confused whether they should
'Configure' or 'Connect'.
Many users are not accustomed to being faced with a decision to make upon
starting their browser. However, autoconnecting is not a good solution, as
connecting to Tor directly in some regions could put users in real
jeopardy.
I suspect that some users do not fully read or fully process the
descriptions of these two paths before they contact the help desk.
I think the initial tor-launcher dialog should provide visual cues that
direct most users to the 'connect' path and high-risk users to the
'configure' path.
To give some examples of more intuitive designs, changing the size or
color of the buttons could be effective. Using a widget besides a button
to enter the 'configure' path might also be an improvement.
--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/12164>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
_______________________________________________
tor-bugs mailing list
[email protected]
https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-bugs
