commit 3d9fff6c216a76b91da5bddede82d0cd8ff520a7
Author: Antonela <[email protected]>
Date: Fri Oct 18 10:38:11 2019 -0300
add user research guidelines
close https://dip.torproject.org/torproject/ux/team/issues/26
---
content/user-research/guidelines/contents.lr | 75 ++++++++++++++++++++++++++++
1 file changed, 75 insertions(+)
diff --git a/content/user-research/guidelines/contents.lr
b/content/user-research/guidelines/contents.lr
new file mode 100644
index 0000000..d208e25
--- /dev/null
+++ b/content/user-research/guidelines/contents.lr
@@ -0,0 +1,75 @@
+section: user research
+---
+section_id: user-research
+---
+title: User Research Guidelines
+---
+subtitle: We collect only necessary data to improve our services.
+---
+hide: yes
+---
+key: 3
+---
+html: two-columns-page.html
+---
+body:
+
+Congrats! You're going to run your first User Research for Tor - and we are
delighted to have you on board!
+In this place, you will find helpful guidelines that are designed to make your
research easier for you and your audience.
+
+First of all, make sure you read the [Tor Code of
Conduct](https://linktocodeofconduct).
+
+## Respect privacy
+At Tor, we collect only necessary data to improve our services; we don't
collect invasive data about user behaviors - we test our software, not people.
+
+## Be a good listener and open-minded
+Listening is a skill to build bridges. In Tor, we want people to build
bridges, not walls - and we believe this is not just for our services, but as
well for our communities. Get in here to read some suggestions about being a
better listener and make a great research experience. <link>
+
+## Learn
+When we are in Tor training, we listen to the stories people tell us about
their context, about the laws of the Internet, and the difficulties they are
going through. This is how we learn how we can help and create new mechanisms
to facilitate access to information through Tor products. When we listen, we do
research, we learn.
+
+## Describe and Ask for consent
+We don't collect names or contact details of interview participants, and any
time you're going to receive impressions, surveys, or records, you should ask
for their consent to participate - this should be recorded or registered in the
form.
+
+You'd love to read about your experiences during the training, product
testing, and interviews. There are a few ways to do this:
+
+* Scenario: describe the process of the test you ran.
+* Demographics: While we are not interested in specific characteristics of our
audience, or binary attributes, we must know the total reach of your Tor
training. You should take [this material]() with you on the day of your
research, distribute it among participants, and answer their questions about
how to fill it in if they have any.
+* Interview Process: Thank the participant for their willingness to
participate in this process and explain that we are testing the product, not
them. The interview should not last longer than 20 minutes, you can record if
you wish, but you can also take notes on the printed material you will carry
with you (or on your computer). Thank the participant again and end the
interview.
+Send us the result - you don't have to write a report, we can do this data
analysis with the material you collected.
+
+
+## Coordinate with the trainer and the Tor UX team
+You're not doing all this work alone - we will support you with meetings,
guides, and mentorship if you want. You can join us at any time on our IRC
channel #tor-ux and our [mailing list]().
+
+You must be aligned about the agenda and time to run interviews (if that is
the case) during the end of the training. **We strongly recommend that you go
through the program of the exercise with the trainer**. Also, we want you two
to coordinate feedbacks together â both for you and for your audience.
+
+By the beginning of the training, be sure to let everyone know whats your role
there and why you're taking notes of the practice.
+
+## Get prepared!
+Print and bring with you the material that you will need to run the research -
that will probably be something like:
+
+* Demographics
+* Usability test
+* Usability methodology
+
+It is easier to have this material printed and in hands, but if you prefer,
you can also type it on your computer.
+
+Keep in mind that you might not have a useful Internet in the venue, so if
you're going to install a Tor feature with someone during the interview, you
may need to have it downloaded before the training.
+
+## Report to Tor UX team
+Before ending the training, coordinate with the trainer the feedbacks, you two
should work together to hand out post-its for the audience; you can give one
post-it on each color and ask them to fill it with what they think about: 1.
the service they just learned; 2. Tor project; and 3. Tor, in general. It can
also be questions - keep in mind that every feedback is proper feedback.
+
+We must hear back from you. We want to know how the training and the research
were for you, how we can improve our support, and also if you're going to keep
running Tor User Research. Please, fill out [this form](https://limesurvey), by
the end of it, we will also ask your address to send to you a researcher kit
(t-shirts and stickers).
+We hope to hear back from you very soon!
+
+You can find our document to report [here](https://linkto). But if you think
you won't have time to gather and report in this format, we would love to have
another way to get the material you collected. You can take pictures or send
your 'raw' notes for us.
+
+## Additional links
+
+* [Strength in Numbers: Usable Tools Don't Need to Be
Invasive](https://blog.torproject.org/strength-numbers-usable-tools-dont-need-be-invasive)
+
+There are plenty of documents online about how to run a User Research, here
you can find some of them:
+* [Design Kit: The Human-Centered Design
Toolkit](https://www.ideo.com/post/design-kit)
+* [A collection of activities, the Exploratorium facilitates a participatory
design and development process](https://okthanks.com/exploratorium)
+* [Knowledge Base](https://simplysecure.org/knowledge-base/)
_______________________________________________
tor-commits mailing list
[email protected]
https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-commits
