Another update:
Conrad hired a contractor to replace a broken switch and fix the cabling so
the redundant switch would take over in the event of a failure again. An
SLA credit will be issued to affected customers.

Cordially,
Nathaniel Suchy

On Wed, Oct 3, 2018 at 7:08 PM Mirimir <[email protected]> wrote:

> On 10/03/2018 03:16 PM, Nathaniel Suchy wrote:
> > Hi everyone,
> >
> > I'm writing to you all on behalf of Conrad. There have been a few
> messages
> > posted here in regards to Greypony IT and a lack of responses from
> Conrad.
> > Conrad is NOT ignoring you nor being malicious. Conrad had a stroke and
> has
> > been seeking medical attention. Likewise he's unable to provide customer
> > support or fix issues as he's in a hospital.
>
> Damn. Knowing Conrad a little, I had a bad feeling about this :(
>
> Please relay my condolences, and wishes for a speedy recovery.
>
> <SNIP>
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