Hi all, Here's what I did in February: - I resolved 430 RT tickets. - Translated new strings in the Tor Launcher resources into Arabic. - Attended a SponsorO meeting. - Started working on a small tool [0] for the help desk monthly report.
List of tickets I solved this month (started this list on early week 2 February): - Doesn't know how to install/download/run/connect/use Tor Browser [69] (We need a good TBB manual.) - Get bridges [69] (The next TBB release should make this a lot less.) - Antivirus blocks TBB from connecting. [26] - Empty title and body [21] - Cannot Load XPCOM [12] (Webroot antivirus issue) - How does Tor work? [9] - Cannot connect (needs to enter proxy settings) [9] - Non supported help desk language emails [9] (Mostly Russian and German) - Where did Vidalia go [8] - How do I verify? [7] - General question. [7] - Tor exited unexpectedly. [6] - Turkish Tor Browser bundle requests [5] - User thinks he cannot visit .onion sites. [7] - I would like to use an IP from X country (change my exit node) [5] - Mac OS users need the stand-alone Vidalia bundle to run relays [4] - Firefox already running [4] - Unrelated to Tor [3] - Can Tor work on Mac OS below 10.6? [4] - Users behind Cyberoam (need obfs3 on port 443) [3] - Can my Tor Browser detect my proxy automatically like all other browsers does? [2] - Ransomware victims [2] - Users thinking that the "Tor Browser" in Apple's app store is the Tor Project's [2] - How do I make Tor Browser save my username and passwords [1] - I would like to donate using foocoins [1] - BridgeDB doesn't allow any emails addresses but gmail and yahoo [1] - Where is the 64-bit verison and will the 32-bit version work on my 64-bit system? [1] - My TBB 3.5.2 says I need to update but I have the last version [1] - Is it possbile to download Tor on Windows phone? [1] - Tor Browser connects fine but unresponsive while navigating websites. [1] - Orbot won't connect. [2] - Requests we cannot help with. [1] - BridgeDB's captcha is hard. [3] - Tor and Torrents. [1] - GetTor. [1] - Odd question. [1] - PTTBB vs TBB. [1] - How do I turn off JS? [1] - How does HS work? [1] - I would like to route application's X traffic though Tor. [1] - Instance of #10405. [1] - My TBB says it's out of date but it's not. [1] - Tor on iPad/iPhone. [1] - How do I backup my bookmarks in TBB. [1] - No ipv6 bridges available. [1] - Why TBB doesn't support flash? [1] - Dir server offline. [1] - CryptoLocker [1] Note: Sorry if I missed something in the ticket list, February was an exhausting month for me. [0] http://188.226.130.241/support/stats/stats.html -- Sherief Alaa pgp 0x8623B882
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