------------------------------- Harmony’s September 2014 report -------------------------------
as-Salaamu ‘alaykum! Here is what I did this month: Support ------- * I solved 135 support tickets, of which 104 in Persian, 23 in Russian, and 8 in English. Tor Weekly News --------------- * I wrote large parts of issues #61, #62, and #64 of Tor Weekly News, and all of #63. I published these on the tor-news and tor-talk mailing lists and on the blog, making a total of fifteen issues released by me so far. #65 was written and ready to publish at the turn of the month. Notes ----- * This was the first month in which I took care of all the Tor Weekly News issues. Unfortunately, I also spent less time on support work than in either of the two previous months. This is partly due to a (now-staunched) deluge of offline tasks, but also to diminished confidence in my ability to actually solve some common user problems, especially complicated firewall/proxy issues. Support work is my priority for the coming month. * Russian tickets are currently being assigned to me as they are found in the help queue by other members of the support team, for which thanks go to them. A few are spam, but most are genuine queries. A help-ru queue is not on the cards unless some more people show up to assist. In October I hope to: --------------------- * Solve more tickets, and sort out the help-fa backlog once and for all. Uncertainty over who is actually still helping out with the Persian queue resulted in about twenty tickets getting dropped on the floor since July; I need to resolve these. * Produce instructions for routine Tor user tasks like bridge and PT configuration in Russian and Persian. These will ideally live in RT’s “articles” section, but for want of a help-ru queue the Russian ones will probably have to remain as local textfiles until I can find somewhere to publish them (hopefully before I get hit by that bus that keeps following me around!). * Write and send more Tor Weekly News. * With Lunar, make progress on the Tor Weekly News reader survey. -------------------- [email protected] -------------------- _______________________________________________ tor-reports mailing list [email protected] https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-reports
