Hi everyone, Here is the help-desk report for March, 2015:
Stats:
| ar | en | es | fa | fr | zh | Total | (Rejected)
----------+------+------+------+------+------+------+-------+-----------
boklm | | | | | 30 | | 30 | 11
harmony | | 55 | | 5 | | | 60 | 18
jason | | 309 | | | | 153 | 462 | 43
noel | | 3 | 28 | | | | 31 |
phoul | | 212 | | | | | 212 | 21
sherief | 4 | 364 | | | | | 368 | 48
vmon | | | | 46 | | | 46 | 2
----------+------+------+------+------+------+------+-------+-----------
Total | 4 | 943 | 28 | 51 | 30 | 153 | 1209 | 145
(Open) | 1 | 100 | 8 | 46 | 1 | 4 | 161 |
That's almost 39 tickets resolved each day on average.
month,queue,newtickets
2015-03,ar,5
2015-03,en,1043
2015-03,es,36
2015-03,fa,97
2015-03,fr,31
2015-03,zh,157
Top answer templates used by the support team for this month:
usage | article
-------+------------------------------------------------------------------------
211 | Get your own bridges.
118 | Get TB's Tor Log.
93 | Exclude Tor Browser from an Antivirus/Firewall/AntiMalware
58 | Unsupported language
52 | How to get bridges and use Tor in mainland China
47 | Cryptolocker report
40 | Redirect to Guardian Project's support
35 | Suggest the tor-talk mailing list
32 | Can't connect to my favorite onion site!
31 | Re-install (error:something wrong/status bar stuck/doesn't support...)
30 | Try selecting "Connect"
28 | Blank email
25 | TBB no Flash/Java other plugins
20 | Tor Browser doesn't work (Windows)
19 | Redirect to Tails support
16 | Set Country
14 | Please try meek
13 | How to use bridges
12 | iOS
12 | "Tor browser can't connect" request from Iranian users
11 | system clock
11 | Suggest the tor-relays mailing list
9 | Firefox already running - Mac
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