Hi everyone, Here is the help-desk report for April, 2015:
Stats:
| ar | en | es | fa | fr | zh | Total | (Rejected)
----------+------+------+------+------+------+------+-------+-----------
boklm | | | | | 55 | | 55 | 11
harmony | | 24 | | 13 | | | 37 | 13
jason | | 322 | | | | 62 | 384 | 72
noel | | | 48 | | | | 48 |
phoul | | 97 | | | | | 97 | 4
sherief | 6 | 586 | 1 | | | | 593 | 87
vmon | | | | 74 | | | 74 | 3
----------+------+------+------+------+------+------+-------+-----------
Total | 6 | 1029 | 49 | 87 | 55 | 62 | 1288 | 192
(Open) | 4 | 70 | 25 | 28 | 3 | 8 | 138 |
That's almost 42 tickets resolved each day on average.
month,queue,newtickets
2015-04,ar,10
2015-04,en,1099
2015-04,es,74
2015-04,fa,115
2015-04,fr,58
2015-04,zh,70
Top answer templates used by the support team for this month:
usage | article
-------+------------------------------------------------------------------------
89 | Get your own bridges.
66 | Blank email
50 | Get TB's Tor Log.
33 | Unsupported language
33 | Re-install (error:something wrong/status bar stuck/doesn't support...)
24 | Exclude Tor Browser from an Antivirus/Firewall/AntiMalware
21 | Tor exited unexpectedly - Windows
19 | Redirect to Guardian Project's support
18 | Cryptolocker report
18 | system clock
17 | How to get bridges and use Tor in mainland China
14 | Try selecting "Connect"
13 | Can't connect to my favorite onion site!
12 | Suggest the tor-talk mailing list
11 | gettor (dropbox link) doesn't work
signature.asc
Description: Digital signature
_______________________________________________ tor-reports mailing list [email protected] https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-reports
