Hi everyone, Here is the help-desk report for May, 2015:
tats:
| ar | en | es | fa | fr | zh | Total | (Rejected)
----------+------+------+------+------+------+------+-------+-----------
boklm | | | | | 41 | | 41 | 9
harmony | | 66 | | 1 | | | 67 | 16
jason | | 93 | | | | 78 | 171 | 60
mttp | | 1 | | | | | 1 |
noel | | | 39 | | | | 39 |
phoul | | 222 | | | | | 222 | 27
sherief | 12 | 398 | | | | | 410 | 70
vmon | | | | 2 | | | 2 |
----------+------+------+------+------+------+------+-------+-----------
Total | 12 | 780 | 39 | 3 | 41 | 78 | 953 | 184
(Open) | 10 | 169 | 40 | 48 | 11 | | 278 |
That's almost 30 tickets resolved each day on average.
Top answer templates used by the support team for this month:
usage | article
-------+------------------------------------------------------------------------
56 | Get your own bridges.
55 | Get TB's Tor Log.
33 | Blank email
26 | Redirect to Guardian Project's support
23 | Exclude Tor Browser from an Antivirus/Firewall/AntiMalware
23 | Unsupported language
22 | Tor exited unexpectedly - Windows
17 | Re-install (error:something wrong/status bar stuck/doesn't support...)
14 | Cryptolocker report
13 | How to get bridges and use Tor in mainland China
12 | system clock
10 | Can't connect to my favorite onion site!
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