Hi everyone,
Here is the help-desk report for June, 2015:
Stats:
| ar | en | fa | fr | zh | Total | (Rejected)
----------+------+------+------+------+------+-------+-----------
boklm | | | | 23 | | 23 | 25
harmony | | 9 | 11 | | | 20 | 11
jason | | 91 | | | 72 | 163 | 90
phoul | | 113 | | | | 113 | 10
sherief | 3 | 591 | 1 | | | 595 | 71
----------+------+------+------+------+------+-------+-----------
Total | 3 | 804 | 12 | 23 | 72 | 914 | 207
(Open) | 2 | 92 | 16 | 9 | 3 | 171 |
That's almost 30 tickets resolved each day on average.
Top answer templates used by the support team for this month:
usage | article
-------+------------------------------------------------------------------------
50 | Get TB's Tor Log.
44 | Get your own bridges.
41 | Re-install (error:something wrong/status bar stuck/doesn't
support...)
38 | Blank email
35 | Unsupported language
32 | Cryptolocker report
24 | Exclude Tor Browser from an Antivirus/Firewall/AntiMalware
21 | Redirect to Guardian Project's support
19 | How to get bridges and use Tor in mainland China
13 | Can't connect to my favorite onion site!
13 | Suggest the tor-talk mailing list
12 | system clock
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