Public bug reported: Ubuntu 14.04 LTS I boot the machine, log in to user A, and start no programs. Instead, I immediately switch user to user B. I then switch back to user A. After entering (again) the password for user A, the system freezes. It freezes in one of two ways: either it goes to a black screen with no mouse cursor visible, or it goes to a staticy purple banded background with the mouse cursor visible and usable but nothing on the screen is responsive. Very rarely, it will successfully log in, but if I then repeat the process id est switch user to user B and back again, it will freeze.
This began around perhaps May 15--20. I have been using Ubuntu 14.04 for a year without problems prior to this. Ubuntu Software Center History shows a ton of updates installed 17 May, 18 May, 19 May, and 22 May. The only one that jumps out as possibly X-related is libgtk, but I have no idea what most of the updates do, they're all things like libmm-glib0 (I mean, I can Google that *one*, but they're all like that and I can't copy-paste out of the Software Center). Hopefully that was included in the info reported by Apport. I'm guessing that's what you mean by the question "Is this a regression?"? Since it doesn't involve any applications and it never happened until a week ago, it would almost have to be caused by an update. However, I am unable to undo these updates, and the Internet is telling me that undoing updates can only be done via weird hacks that will almost definitely make the problem worse. I am unable to recreate the freeze on the Ctrl+Alt+F1 console, so I would guess it has to do with the X window server. When the freeze occurs, Alt+SysRq+1 does nothing. I only have one machine, so I don't know how to ssh into the machine while it is frozen. P.S. There was a part of the instructions that would definitely by very useful but which I am unable to follow: https://wiki.ubuntu.com/X/Troubleshooting/Freeze says If you updated your system and it started to freeze, start reverting package updates backwards until the freezes stop occurring. Reverting package updates backwards would almost definitely fix my problem, as noted above. Software Updater provides no option to do this, Ubuntu Software Center History -> Updates provides no option to do this, and it is not mentioned at https://wiki.ubuntu.com/SoftwareUpdates. AskUbuntu and UbuntuForums tell me that no such feature exists: http://askubuntu.com/questions/34888/is-there-any-way-to-roll-back-the-most-recent-upgrade http://ubuntuforums.org/showthread.php?t=1804985 So I don't know what this instruction is talking about. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: xorg 1:7.7+1ubuntu8.1 ProcVersionSignature: Ubuntu 3.13.0-86.131-generic 3.13.11-ckt39 Uname: Linux 3.13.0-86-generic x86_64 NonfreeKernelModules: fglrx .tmp.unity.support.test.0: ApportVersion: 2.14.1-0ubuntu3.20 Architecture: amd64 CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: compiz CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0' CompositorUnredirectFSW: true CurrentDesktop: Unity Date: Wed May 25 10:53:39 2016 DistUpgraded: Fresh install DistroCodename: trusty DistroVariant: ubuntu DkmsStatus: fglrx-updates-core, 15.201, 3.13.0-85-generic, x86_64: installed fglrx-updates-core, 15.201, 3.13.0-86-generic, x86_64: installed ExtraDebuggingInterest: Yes, if not too technical GpuHangFrequency: Continuously GpuHangReproducibility: Yes, I can easily reproduce it GpuHangStarted: Within the last week or two GraphicsCard: Advanced Micro Devices, Inc. [AMD/ATI] Richland [Radeon HD 8550G] [1002:990d] (prog-if 00 [VGA controller]) Subsystem: Hewlett-Packard Company Device [103c:1984] InstallationDate: Installed on 2014-06-06 (719 days ago) InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417) MachineType: Hewlett-Packard HP Pavilion 17 Notebook PC ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-86-generic.efi.signed root=UUID=1fe70a4d-bce2-4bc1-921f-d793500b9af8 ro quiet splash vt.handoff=7 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/11/2014 dmi.bios.vendor: Insyde dmi.bios.version: F.35 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: 1984 dmi.board.vendor: Hewlett-Packard dmi.board.version: 01.15 dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.35:bd11/11/2014:svnHewlett-Packard:pnHPPavilion17NotebookPC:pvr0880100021305B10000620100:rvnHewlett-Packard:rn1984:rvr01.15:cvnHewlett-Packard:ct10:cvrChassisVersion: dmi.product.name: HP Pavilion 17 Notebook PC dmi.product.version: 0880100021305B10000620100 dmi.sys.vendor: Hewlett-Packard version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1 version.fglrx-installer: fglrx-installer N/A version.ia32-libs: ia32-libs N/A version.libdrm2: libdrm2 2.4.64-1~ubuntu14.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.6 version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.6 version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2 version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.6 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2 xserver.bootTime: Wed May 25 10:19:24 2016 xserver.configfile: default xserver.errors: open /dev/dri/card0: No such file or directory AIGLX error: failed to open /usr/X11R6/lib64/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib64/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory] AIGLX error: failed to open /usr/lib64/dri/fglrx_dri.so, error[/usr/lib64/dri/fglrx_dri.so: cannot open shared object file: No such file or directory] AIGLX error: failed to open /usr/X11R6/lib/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory] xserver.logfile: /var/log/Xorg.0.log xserver.version: 2:1.15.1-0ubuntu2.7 xserver.video_driver: fglrx ** Affects: xorg (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug compiz-0.9 freeze trusty ubuntu -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1585709 Title: Xorg freeze Status in xorg package in Ubuntu: New Bug description: Ubuntu 14.04 LTS I boot the machine, log in to user A, and start no programs. Instead, I immediately switch user to user B. I then switch back to user A. After entering (again) the password for user A, the system freezes. It freezes in one of two ways: either it goes to a black screen with no mouse cursor visible, or it goes to a staticy purple banded background with the mouse cursor visible and usable but nothing on the screen is responsive. Very rarely, it will successfully log in, but if I then repeat the process id est switch user to user B and back again, it will freeze. This began around perhaps May 15--20. I have been using Ubuntu 14.04 for a year without problems prior to this. Ubuntu Software Center History shows a ton of updates installed 17 May, 18 May, 19 May, and 22 May. The only one that jumps out as possibly X-related is libgtk, but I have no idea what most of the updates do, they're all things like libmm-glib0 (I mean, I can Google that *one*, but they're all like that and I can't copy-paste out of the Software Center). Hopefully that was included in the info reported by Apport. I'm guessing that's what you mean by the question "Is this a regression?"? Since it doesn't involve any applications and it never happened until a week ago, it would almost have to be caused by an update. However, I am unable to undo these updates, and the Internet is telling me that undoing updates can only be done via weird hacks that will almost definitely make the problem worse. I am unable to recreate the freeze on the Ctrl+Alt+F1 console, so I would guess it has to do with the X window server. When the freeze occurs, Alt+SysRq+1 does nothing. I only have one machine, so I don't know how to ssh into the machine while it is frozen. P.S. There was a part of the instructions that would definitely by very useful but which I am unable to follow: https://wiki.ubuntu.com/X/Troubleshooting/Freeze says If you updated your system and it started to freeze, start reverting package updates backwards until the freezes stop occurring. Reverting package updates backwards would almost definitely fix my problem, as noted above. Software Updater provides no option to do this, Ubuntu Software Center History -> Updates provides no option to do this, and it is not mentioned at https://wiki.ubuntu.com/SoftwareUpdates. AskUbuntu and UbuntuForums tell me that no such feature exists: http://askubuntu.com/questions/34888/is-there-any-way-to-roll-back-the-most-recent-upgrade http://ubuntuforums.org/showthread.php?t=1804985 So I don't know what this instruction is talking about. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: xorg 1:7.7+1ubuntu8.1 ProcVersionSignature: Ubuntu 3.13.0-86.131-generic 3.13.11-ckt39 Uname: Linux 3.13.0-86-generic x86_64 NonfreeKernelModules: fglrx .tmp.unity.support.test.0: ApportVersion: 2.14.1-0ubuntu3.20 Architecture: amd64 CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: compiz CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0' CompositorUnredirectFSW: true CurrentDesktop: Unity Date: Wed May 25 10:53:39 2016 DistUpgraded: Fresh install DistroCodename: trusty DistroVariant: ubuntu DkmsStatus: fglrx-updates-core, 15.201, 3.13.0-85-generic, x86_64: installed fglrx-updates-core, 15.201, 3.13.0-86-generic, x86_64: installed ExtraDebuggingInterest: Yes, if not too technical GpuHangFrequency: Continuously GpuHangReproducibility: Yes, I can easily reproduce it GpuHangStarted: Within the last week or two GraphicsCard: Advanced Micro Devices, Inc. [AMD/ATI] Richland [Radeon HD 8550G] [1002:990d] (prog-if 00 [VGA controller]) Subsystem: Hewlett-Packard Company Device [103c:1984] InstallationDate: Installed on 2014-06-06 (719 days ago) InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417) MachineType: Hewlett-Packard HP Pavilion 17 Notebook PC ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-86-generic.efi.signed root=UUID=1fe70a4d-bce2-4bc1-921f-d793500b9af8 ro quiet splash vt.handoff=7 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/11/2014 dmi.bios.vendor: Insyde dmi.bios.version: F.35 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: 1984 dmi.board.vendor: Hewlett-Packard dmi.board.version: 01.15 dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.35:bd11/11/2014:svnHewlett-Packard:pnHPPavilion17NotebookPC:pvr0880100021305B10000620100:rvnHewlett-Packard:rn1984:rvr01.15:cvnHewlett-Packard:ct10:cvrChassisVersion: dmi.product.name: HP Pavilion 17 Notebook PC dmi.product.version: 0880100021305B10000620100 dmi.sys.vendor: Hewlett-Packard version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1 version.fglrx-installer: fglrx-installer N/A version.ia32-libs: ia32-libs N/A version.libdrm2: libdrm2 2.4.64-1~ubuntu14.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.6 version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.6 version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.7 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2 version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.6 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2 xserver.bootTime: Wed May 25 10:19:24 2016 xserver.configfile: default xserver.errors: open /dev/dri/card0: No such file or directory AIGLX error: failed to open /usr/X11R6/lib64/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib64/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory] AIGLX error: failed to open /usr/lib64/dri/fglrx_dri.so, error[/usr/lib64/dri/fglrx_dri.so: cannot open shared object file: No such file or directory] AIGLX error: failed to open /usr/X11R6/lib/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory] xserver.logfile: /var/log/Xorg.0.log xserver.version: 2:1.15.1-0ubuntu2.7 xserver.video_driver: fglrx To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1585709/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
