Please follow the instructions of the section "CUPS error_log" on
https://wiki.ubuntu.com/DebuggingPrintingProblems. We need the error_log
of the time starting from when you plug-in your USB printer until the
time when the errors appear in /ver/log/syslog.
** Changed in: cups (Ubuntu)
Status: New => Incomplete
--
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1663647
Title:
cannot add printer
Status in cups package in Ubuntu:
Incomplete
Bug description:
Terminal log follows
neil@neil-Latitude-D630:~$ lsmod | grep usb
usbhid 49152 0
hid 118784 2 hid_generic,usbhid
neil@neil-Latitude-D630:~$ tail -f /var/log/syslog
Feb 10 15:02:17 neil-Latitude-D630 avahi-daemon[960]: Registering new address
record for fe80::221:5cff:fe6f:bbe5 on wlp12s0.*.
Feb 10 15:03:08 neil-Latitude-D630 wpa_supplicant[1147]: wlp12s0: WPA: Group
rekeying completed with 58:98:35:15:e9:b9 [GTK=TKIP]
Feb 10 15:03:16 neil-Latitude-D630 systemd-timesyncd[463]: Synchronized to
time server 91.189.94.4:123 (ntp.ubuntu.com).
Feb 10 15:03:16 neil-Latitude-D630 systemd[1581]: Time has been changed
Feb 10 15:03:16 neil-Latitude-D630 systemd[1]: Time has been changed
Feb 10 15:03:16 neil-Latitude-D630 systemd[1]: snapd.refresh.timer: Adding 5h
11min 5.412159s random time.
Feb 10 15:03:16 neil-Latitude-D630 systemd[1]: apt-daily.timer: Adding 50min
41.219140s random time.
Feb 10 15:13:09 neil-Latitude-D630 wpa_supplicant[1147]: wlp12s0: WPA: Group
rekeying completed with 58:98:35:15:e9:b9 [GTK=TKIP]
Feb 10 15:17:01 neil-Latitude-D630 CRON[15040]: (root) CMD ( cd / &&
run-parts --report /etc/cron.hourly)
Feb 10 15:23:09 neil-Latitude-D630 wpa_supplicant[1147]: wlp12s0: WPA: Group
rekeying completed with 58:98:35:15:e9:b9 [GTK=TKIP]
Feb 10 15:41:10 neil-Latitude-D630 kernel: [17268.068213] usb 2-4: new
high-speed USB device number 4 using ehci-pci
Feb 10 15:41:10 neil-Latitude-D630 kernel: [17268.202919] usb 2-4: New USB
device found, idVendor=04a9, idProduct=10d3
Feb 10 15:41:10 neil-Latitude-D630 kernel: [17268.202928] usb 2-4: New USB
device strings: Mfr=1, Product=2, SerialNumber=3
Feb 10 15:41:10 neil-Latitude-D630 kernel: [17268.202934] usb 2-4: Product:
iP2700 series
Feb 10 15:41:10 neil-Latitude-D630 kernel: [17268.202938] usb 2-4:
Manufacturer: Canon
Feb 10 15:41:10 neil-Latitude-D630 kernel: [17268.202943] usb 2-4:
SerialNumber: 234517
Feb 10 15:33:09 neil-Latitude-D630 wpa_supplicant[1147]: wlp12s0: WPA: Group
rekeying completed with 58:98:35:15:e9:b9 [GTK=TKIP]
Feb 10 15:41:10 neil-Latitude-D630 mtp-probe: checking bus 2, device 4:
"/sys/devices/pci0000:00/0000:00:1d.7/usb2/2-4"
Feb 10 15:41:10 neil-Latitude-D630 mtp-probe: bus: 2, device: 4 was not an
MTP device
Feb 10 15:41:11 neil-Latitude-D630 systemd[1]: Created slice
system-udev\x2dconfigure\x2dprinter.slice.
Feb 10 15:41:11 neil-Latitude-D630 systemd[1]: Starting Automatic
USB/Bluetooth printer setup (-devices-pci0000:00-0000:00:1d.7-usb2-2\x2d4)...
Feb 10 15:41:11 neil-Latitude-D630 systemd[1]: Started CUPS Scheduler.
Feb 10 15:41:11 neil-Latitude-D630 systemd[1]: Reached target Printer.
Feb 10 15:41:11 neil-Latitude-D630 kernel: [17269.076606] usblp 2-4:1.0:
usblp0: USB Bidirectional printer dev 4 if 0 alt 0 proto 2 vid 0x04A9 pid 0x10D3
Feb 10 15:41:11 neil-Latitude-D630 kernel: [17269.076648] usbcore: registered
new interface driver usblp
Feb 10 15:41:11 neil-Latitude-D630 udev-configure-printer[15223]: add
/devices/pci0000:00/0000:00:1d.7/usb2/2-4
Feb 10 15:41:11 neil-Latitude-D630 udev-configure-printer[15223]: device
devpath is /devices/pci0000:00/0000:00:1d.7/usb2/2-4
Feb 10 15:41:11 neil-Latitude-D630 udev-configure-printer[15223]: MFG:Canon
MDL:iP2700 series SERN:- serial:234517
Feb 10 15:41:12 neil-Latitude-D630 kernel: [17269.577898] audit: type=1400
audit(1486741272.103:36): apparmor="DENIED" operation="sendmsg"
profile="/usr/sbin/cupsd" name="/run/systemd/journal/socket" pid=15225
comm="cupsd" requested_mask="w" denied_mask="w" fsuid=0 ouid=0
Feb 10 15:41:12 neil-Latitude-D630 systemd[1]: cups.service: Main process
exited, code=exited, status=1/FAILURE
Feb 10 15:41:12 neil-Latitude-D630 systemd[1]: cups.service: Unit entered
failed state.
Feb 10 15:41:12 neil-Latitude-D630 systemd[1]: cups.service: Failed with
result 'exit-code'.
Feb 10 15:41:17 neil-Latitude-D630 udev-configure-printer[15223]: failed to
connect to CUPS server; giving up
Feb 10 15:41:17 neil-Latitude-D630 systemd[1]:
udev-configure-printer@-devices-pci0000:00-0000:00:1d.7-usb2-2\x2d4.service:
Control process exited, code=exited status=1
Feb 10 15:41:17 neil-Latitude-D630 systemd[1]: Failed to start Automatic
USB/Bluetooth printer setup (-devices-pci0000:00-0000:00:1d.7-usb2-2\x2d4).
Feb 10 15:41:17 neil-Latitude-D630 systemd[1]:
udev-configure-printer@-devices-pci0000:00-0000:00:1d.7-usb2-2\x2d4.service:
Unit entered failed state.
Feb 10 15:41:17 neil-Latitude-D630 systemd[1]:
udev-configure-printer@-devices-pci0000:00-0000:00:1d.7-usb2-2\x2d4.service:
Failed with result 'exit-code'.
^C
neil@neil-Latitude-D630:~$ lsusb
Bus 002 Device 004: ID 04a9:10d3 Canon, Inc.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 007 Device 003: ID 0b97:7772 O2 Micro, Inc. OZ776 CCID Smartcard Reader
Bus 007 Device 002: ID 0b97:7761 O2 Micro, Inc. Oz776 1.1 Hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 002: ID 03f0:0641 Hewlett-Packard
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
neil@neil-Latitude-D630:~$ ls -l /dev/usb/lp* /dev/bus/usb/*/*
crw-rw-r-- 1 root root 189, 0 Feb 10 08:24 /dev/bus/usb/001/001
crw-rw-r-- 1 root root 189, 128 Feb 10 08:24 /dev/bus/usb/002/001
crw-rw-r-- 1 root lp 189, 131 Feb 10 15:41 /dev/bus/usb/002/004
crw-rw-r-- 1 root root 189, 256 Feb 10 08:24 /dev/bus/usb/003/001
crw-rw-r-- 1 root root 189, 384 Feb 10 08:24 /dev/bus/usb/004/001
crw-rw-r-- 1 root root 189, 512 Feb 10 08:24 /dev/bus/usb/005/001
crw-rw-r-- 1 root root 189, 640 Feb 10 08:24 /dev/bus/usb/006/001
crw-rw-r-- 1 root root 189, 641 Feb 10 08:26 /dev/bus/usb/006/002
crw-rw-r-- 1 root root 189, 768 Feb 10 08:24 /dev/bus/usb/007/001
crw-rw-r-- 1 root root 189, 769 Feb 10 08:24 /dev/bus/usb/007/002
crw-rw-r-- 1 root root 189, 770 Feb 10 08:26 /dev/bus/usb/007/003
crw-rw---- 1 root lp 180, 0 Feb 10 15:41 /dev/usb/lp0
neil@neil-Latitude-D630:~$ sudo usb_printerid /dev/usb/lp0
[sudo] password for neil:
GET_DEVICE_ID string:
MFG:Canon;CMD:BJL,BJRaster3,BSCCe,IVEC,IVECPLI;SOJ:TXT01;MDL:iP2700
series;CLS:PRINTER;DES:Canon iP2700
series;VER:1.030;STA:10;FSI:00;HRI:EU;MSI:AOFF,BOFF,DAT,E3;PDR:4;
neil@neil-Latitude-D630:~$ sudo usb_printerid /dev/usb/lp1
Error: No such file or directory: can't open '/dev/usb/lp1'
neil@neil-Latitude-D630:~$ lpinfo -v
lpinfo: Bad file descriptor
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: cups 2.1.3-4
ProcVersionSignature: Ubuntu 4.4.0-62.83-generic 4.4.40
Uname: Linux 4.4.0-62-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
CupsErrorLog:
CurrentDesktop: Unity
Date: Fri Feb 10 15:45:46 2017
EcryptfsInUse: Yes
InstallationDate: Installed on 2015-11-20 (447 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: Bad
file descriptor
MachineType: Dell Inc. Latitude D630
Papersize: a4
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-62-generic
root=UUID=840a961c-e077-42dd-97ef-0e8947731353 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to xenial on 2016-06-07 (248 days ago)
dmi.bios.date: 07/28/2008
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A13
dmi.board.name: 0KU184
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvrA13:bd07/28/2008:svnDellInc.:pnLatitudeD630:pvr:rvnDellInc.:rn0KU184:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Latitude D630
dmi.sys.vendor: Dell Inc.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1663647/+subscriptions
--
Mailing list: https://launchpad.net/~touch-packages
Post to : touch-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~touch-packages
More help : https://help.launchpad.net/ListHelp
