** Summary changed: - [UX490UA, Realtek ALC295] Scratchy sound from speakers and no output from hedphones + [UX490UA, Realtek ALC295] Scratchy sound from speakers and no output from headphones
** Description changed: The bug is similar to this one: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1648183 But on UX490UA there is even no sound from headphones. I tried some fixes recommended for UX390, but none of them worked. ProblemType: Bug DistroRelease: Ubuntu 17.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.10.0-30.34-generic 4.10.17 Uname: Linux 4.10.0-30-generic x86_64 ApportVersion: 2.20.4-0ubuntu4.5 Architecture: amd64 AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC0: razynt 1348 F.... pulseaudio + USER PID ACCESS COMMAND + /dev/snd/controlC0: simon 1348 F.... pulseaudio CurrentDesktop: GNOME Date: Thu Aug 10 21:05:39 2017 InstallationDate: Installed on 2017-08-10 (0 days ago) InstallationMedia: Ubuntu-GNOME 17.04 "Zesty Zapus" - Release amd64 (20170412) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_Jack: Speaker, Internal Symptom_Type: Underruns, dropouts, or "crackling" sound Title: [UX490UA, Realtek ALC295, Speaker, Internal] Underruns, dropouts or crackling sound UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 06/07/2017 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: UX490UA.302 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: UX490UA dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX490UA.302:bd06/07/2017:svnASUSTeKCOMPUTERINC.:pnUX490UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX490UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.name: UX490UA dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. ** Attachment removed: "CurrentDmesg.txt" https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1709976/+attachment/4930263/+files/CurrentDmesg.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1709976 Title: [UX490UA, Realtek ALC295] Scratchy sound from speakers and no output from headphones Status in alsa-driver package in Ubuntu: New Bug description: The bug is similar to this one: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1648183 But on UX490UA there is even no sound from headphones. I tried some fixes recommended for UX390, but none of them worked. ProblemType: Bug DistroRelease: Ubuntu 17.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.10.0-30.34-generic 4.10.17 Uname: Linux 4.10.0-30-generic x86_64 ApportVersion: 2.20.4-0ubuntu4.5 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: simon 1348 F.... pulseaudio CurrentDesktop: GNOME Date: Thu Aug 10 21:05:39 2017 InstallationDate: Installed on 2017-08-10 (0 days ago) InstallationMedia: Ubuntu-GNOME 17.04 "Zesty Zapus" - Release amd64 (20170412) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_Jack: Speaker, Internal Symptom_Type: Underruns, dropouts, or "crackling" sound Title: [UX490UA, Realtek ALC295, Speaker, Internal] Underruns, dropouts or crackling sound UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 06/07/2017 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: UX490UA.302 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: UX490UA dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX490UA.302:bd06/07/2017:svnASUSTeKCOMPUTERINC.:pnUX490UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX490UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.name: UX490UA dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1709976/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
