Public bug reported:
A few months after upgrading to Ubuntu 16.04, my graphics card stopped
working. I got a black screen after booting. I was able to work around
that problem, and then around the problem of losing my external display
when I closed my laptop lid, so I can now boot normally and have only
one problem - I still only have software rendering, which isn't up to
the job.
I checked my graphics card and it was on the list of fully supported
versions. I found work-arounds online for my other problems, but no way
to fix this one, which results in choppy video with audio out of sync.
I trust the apport report which should be attached will give you the
specs you need.
Thanks.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-104.127-generic 4.4.98
Uname: Linux 4.4.0-104-generic x86_64
.tmp.unity_support_test.1:
ApportVersion: 2.20.1-0ubuntu2.15
Architecture: amd64
CompizPlugins: No value set for
`/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Wed Jan 17 10:15:32 2018
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Advanced Micro Devices, Inc. [AMD/ATI] RV515/M52 [Mobility Radeon X1300]
[1002:714a] (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company RV515/M52 [Mobility Radeon X1300]
[103c:30ac]
InstallationDate: Installed on 2014-04-10 (1378 days ago)
InstallationMedia: Ubuntu 12.04.4 LTS "Precise Pangolin" - Release amd64
(20140204)
MachineType: Hewlett-Packard HP Compaq nc6400 (RB523UA#ABA)
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
ProcEnviron:
LANGUAGE=en_CA:en
PATH=(custom, no user)
LANG=en_CA.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-104-generic
root=UUID=123f436f-0331-4097-8a8e-54cc927298c4 ro radeon.modeset=0
Renderer: Software
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/18/2006
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68YCD Ver. F.08
dmi.board.name: 30AC
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 56.34
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias:
dmi:bvnHewlett-Packard:bvr68YCDVer.F.08:bd12/18/2006:svnHewlett-Packard:pnHPCompaqnc6400(RB523UA#ABA):pvrF.08:rvnHewlett-Packard:rn30AC:rvrKBCVersion56.34:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP Compaq nc6400 (RB523UA#ABA)
dmi.product.version: F.08
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.83-1~16.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 17.2.4-0ubuntu1~16.04.2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 17.2.4-0ubuntu1~16.04.2
version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20160325-1ubuntu1.2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Wed Jan 17 08:23:08 2018
xserver.configfile: default
xserver.errors:
open /dev/dri/card0: No such file or directory
open /dev/dri/card0: No such file or directory
Screen 0 deleted because of no matching config section.
Screen 0 deleted because of no matching config section.
AIGLX: reverting to software rendering
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
xserver.version: 2:1.18.4-0ubuntu0.7
** Affects: xorg (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug compiz-0.9 ubuntu xenial
--
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1743797
Title:
Xorg not recognizing AMD graphics card
Status in xorg package in Ubuntu:
New
Bug description:
A few months after upgrading to Ubuntu 16.04, my graphics card stopped
working. I got a black screen after booting. I was able to work around
that problem, and then around the problem of losing my external
display when I closed my laptop lid, so I can now boot normally and
have only one problem - I still only have software rendering, which
isn't up to the job.
I checked my graphics card and it was on the list of fully supported
versions. I found work-arounds online for my other problems, but no
way to fix this one, which results in choppy video with audio out of
sync.
I trust the apport report which should be attached will give you the
specs you need.
Thanks.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-104.127-generic 4.4.98
Uname: Linux 4.4.0-104-generic x86_64
.tmp.unity_support_test.1:
ApportVersion: 2.20.1-0ubuntu2.15
Architecture: amd64
CompizPlugins: No value set for
`/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Wed Jan 17 10:15:32 2018
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Advanced Micro Devices, Inc. [AMD/ATI] RV515/M52 [Mobility Radeon X1300]
[1002:714a] (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company RV515/M52 [Mobility Radeon X1300]
[103c:30ac]
InstallationDate: Installed on 2014-04-10 (1378 days ago)
InstallationMedia: Ubuntu 12.04.4 LTS "Precise Pangolin" - Release amd64
(20140204)
MachineType: Hewlett-Packard HP Compaq nc6400 (RB523UA#ABA)
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
ProcEnviron:
LANGUAGE=en_CA:en
PATH=(custom, no user)
LANG=en_CA.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-104-generic
root=UUID=123f436f-0331-4097-8a8e-54cc927298c4 ro radeon.modeset=0
Renderer: Software
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/18/2006
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68YCD Ver. F.08
dmi.board.name: 30AC
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 56.34
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias:
dmi:bvnHewlett-Packard:bvr68YCDVer.F.08:bd12/18/2006:svnHewlett-Packard:pnHPCompaqnc6400(RB523UA#ABA):pvrF.08:rvnHewlett-Packard:rn30AC:rvrKBCVersion56.34:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP Compaq nc6400 (RB523UA#ABA)
dmi.product.version: F.08
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.83-1~16.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 17.2.4-0ubuntu1~16.04.2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 17.2.4-0ubuntu1~16.04.2
version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20160325-1ubuntu1.2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
1:1.0.12-1build2
xserver.bootTime: Wed Jan 17 08:23:08 2018
xserver.configfile: default
xserver.errors:
open /dev/dri/card0: No such file or directory
open /dev/dri/card0: No such file or directory
Screen 0 deleted because of no matching config section.
Screen 0 deleted because of no matching config section.
AIGLX: reverting to software rendering
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
xserver.version: 2:1.18.4-0ubuntu0.7
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