*** This bug is a duplicate of bug 1475639 ***
    https://bugs.launchpad.net/bugs/1475639

Thank you for taking the time to report this bug and helping to make
Ubuntu better. This particular bug has already been reported and is a
duplicate of bug 1532267, so it is being marked as such. Please look at
the other bug report to see if there is any missing information that you
can provide, or to see if there is a workaround for the bug.
Additionally, any further discussion regarding the bug should occur in
the other report. Feel free to continue to report any other bugs you may
find.


** This bug has been marked a duplicate of bug 1532267
   Atheros QCA9565 Bluetooth not recognized

** This bug is no longer a duplicate of bug 1532267
   Atheros QCA9565 Bluetooth not recognized
** This bug has been marked a duplicate of bug 1475639
   Atheros QCA9565: No adapter found in bluetooth

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to bluez in Ubuntu.
https://bugs.launchpad.net/bugs/1767731

Title:
  Bluetooth is not working. I cannot even switch bluetooth on in the
  configuration panel.

Status in bluez package in Ubuntu:
  New

Bug description:
  When switching on the bluetooth service it should be available but i
  cannot even turn it on.

  01:00.0 Network controller: Qualcomm Atheros QCA9565 / AR9565 Wireless 
Network Adapter (rev 01)
        Subsystem: Samsung Electronics Co Ltd QCA9565 / AR9565 Wireless Network 
Adapter
        Kernel driver in use: ath9k
        Kernel modules: ath9k
  02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101/2/6E PCI 
Express Fast/Gigabit Ethernet controller (rev 05)
        Subsystem: Samsung Electronics Co Ltd RTL810xE PCI Express Fast 
Ethernet controller
        Kernel driver in use: r8169
        Kernel modules: r8169

  
   lsusb -v | grep -E 'Bluetooth'
  Couldn't open device, some information will be missing
  Couldn't open device, some information will be missing
  Couldn't open device, some information will be missing
  Couldn't open device, some information will be missing
  Couldn't open device, some information will be missing
  Couldn't open device, some information will be missing
  Bus 002 Device 002: ID 0cf3:3004 Atheros Communications, Inc. AR3012 
Bluetooth 4.0
    bDeviceProtocol         1 Bluetooth
    idProduct          0x3004 AR3012 Bluetooth 4.0
  Couldn't open device, some information will be missing
        bFunctionProtocol       1 Bluetooth
        bInterfaceProtocol      1 Bluetooth
        bInterfaceProtocol      1 Bluetooth
        bInterfaceProtocol      1 Bluetooth
        bInterfaceProtocol      1 Bluetooth
        bInterfaceProtocol      1 Bluetooth
        bInterfaceProtocol      1 Bluetooth
        bInterfaceProtocol      1 Bluetooth

  
  $ sudo rfkill list
  0: hci0: Bluetooth
        Soft blocked: no
        Hard blocked: no
  1: phy0: Wireless LAN
        Soft blocked: no
        Hard blocked: no

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: bluetooth 5.48-0ubuntu3
  ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
  Uname: Linux 4.15.0-20-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7
  Architecture: amd64
  CurrentDesktop: ubuntu:GNOME
  Date: Sat Apr 28 19:13:25 2018
  InstallationDate: Installed on 2018-04-27 (0 days ago)
  InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
  InterestingModules: bnep btusb bluetooth
  MachineType: SAMSUNG ELECTRONICS CO., LTD. 370E4K
  PackageArchitecture: all
  ProcEnviron:
   LANGUAGE=pt_BR:pt:en
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=pt_BR.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-20-generic 
root=UUID=29635d8f-d4c4-4efe-bc52-2365908a80eb ro quiet splash vt.handoff=1
  SourcePackage: bluez
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 03/11/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P06RCX.075.160311.JJ
  dmi.board.asset.tag: No Asset Tag
  dmi.board.name: NP370E4K-KW2BR
  dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.board.version: SGL8663A03-C01-G001-S0001+10.0.10586
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 9
  dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.chassis.version: N/A
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrP06RCX.075.160311.JJ:bd03/11/2016:svnSAMSUNGELECTRONICSCO.,LTD.:pn370E4K:pvrP06RCX:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP370E4K-KW2BR:rvrSGL8663A03-C01-G001-S0001+10.0.10586:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
  dmi.product.family: SAMSUNG ATIV
  dmi.product.name: 370E4K
  dmi.product.version: P06RCX
  dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
  hciconfig:
   hci0:        Type: Primary  Bus: USB
        BD Address: 00:00:00:00:00:00  ACL MTU: 0:0  SCO MTU: 0:0
        DOWN 
        RX bytes:0 acl:0 sco:0 events:0 errors:0
        TX bytes:0 acl:0 sco:0 commands:0 errors:0

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