lsusb Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 005 Device 003: ID 046d:c018 Logitech, Inc. Optical Wheel Mouse Bus 005 Device 002: ID 046d:c312 Logitech, Inc. DeLuxe 250 Keyboard Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 051d:0002 American Power Conversion Uninterruptible Power Supply Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
sudo /usr/lib/cups/backend/usb [sudo] password for dlevin: DEBUG: Loading USB quirks from "/usr/share/cups/usb". DEBUG: Loaded 159 quirks. DEBUG: list_devices DEBUG: libusb_get_device_list=9 sudo /usr/lib/cups/backend/hp direct hp "Unknown" "HP Printer (HPLIP)" ps auxwww | grep ippusbxd dlevin 5871 0.0 0.0 21536 1092 pts/0 S+ 14:20 0:00 grep --color=auto ippusbxd The USB port works with a memory stick. The "Color LaserJet Pro MFP M277dw" was added to HPLIP back in 3.15. ** Attachment added: "Please review attached file and output requested. Thanks!" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1783861/+attachment/5168264/+files/lsusb.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1783861 Title: USB Printer not recognized by Ubuntu 18.04 Status in cups package in Ubuntu: Incomplete Bug description: This printer worked great prior to Ubuntu 18.04. Days of repeated fresh ubuntu 18.04 installs and trying stock hplip, removing and reinstalling it, removing it (all with pkg mgr), downloading and running latest HPLIP script, the printer is not seen by USB (it is on, power switch blinks, USB cable installed, tried different USB ports. PC is brand new. lsusb does not show printer. ls -l /dev/usb/lp* /dev/bus/usb/*/* says '/dev/usb/lp*': No such file or dir. sudo usb_printerid /dev/usb/lp0 says can't open '/dev/usb/lp0'. hp-info -i says HP Linux Imaging and Printing System (ver. 3.18.6) Device Information Utility ver. 5.2 error: No device found that support this feature. I've installed HPLIP many times with ubuntu 17 and older ones with very little trouble. I tried installing HPLIP without AppArmor and with it, but didn't matter. I have the req'd repositories but NOT third part software. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: cups 2.2.7-1ubuntu2.1 ProcVersionSignature: Ubuntu 4.15.0-29.31-generic 4.15.18 Uname: Linux 4.15.0-29-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.2 Architecture: amd64 CupsErrorLog: E [25/Jul/2018:14:00:27 -0400] [cups-deviced] PID 2281 (gutenprint52+usb) stopped with status 1! E [25/Jul/2018:14:03:30 -0400] [cups-deviced] PID 2466 (gutenprint52+usb) stopped with status 1! W [25/Jul/2018:14:03:38 -0400] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'CUPS-BRF-Printer-Gray..\' already exists E [26/Jul/2018:11:46:22 -0400] [cups-deviced] PID 2408 (gutenprint52+usb) stopped with status 1! CurrentDesktop: ubuntu:GNOME Date: Thu Jul 26 13:24:08 2018 InstallationDate: Installed on 2018-07-25 (0 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added. MachineType: Gigabyte Technology Co., Ltd. X470 AORUS ULTRA GAMING Papersize: letter ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-29-generic root=UUID=241f834b-5334-40bd-bf91-f5519d5b66b5 ro quiet splash vt.handoff=1 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 03/14/2018 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F2 dmi.board.asset.tag: Default string dmi.board.name: X470 AORUS ULTRA GAMING-CF dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: Default string dmi.chassis.type: 3 dmi.chassis.vendor: Default string dmi.chassis.version: Default string dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF2:bd03/14/2018:svnGigabyteTechnologyCo.,Ltd.:pnX470AORUSULTRAGAMING:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnX470AORUSULTRAGAMING-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring: dmi.product.family: Default string dmi.product.name: X470 AORUS ULTRA GAMING dmi.product.version: Default string dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1783861/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
