Hello Craig, Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu and cups have been updated since then.
Could you confirm that this is no longer a problem and that we can close the ticket? If it is still a problem, are you still interested in finding a solution to this bug? If you are, could you let us know and, in the current version, could you run the following (only once): apport-collect 1432414 and upload the updated logs and and any other logs that are relevant for this particular issue. Thank you again for helping make Ubuntu and cups better. G --- Ubuntu Bug Squad volunteer triager https://wiki.ubuntu.com/BugSquad ** Changed in: cups (Ubuntu) Status: New => Incomplete ** Changed in: ssl-cert (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1432414 Title: printing service not available after recent upgrade Status in cups package in Ubuntu: Incomplete Status in ssl-cert package in Ubuntu: Incomplete Bug description: Prior to a recent update, the wireless printer worked fine, now the system settings printing configuration says that "Printing service not available. Start the service on this computer or connect to another server." The "Start Service" button is greyed out leaving just the "Connect" button. When clicked it brings up a dialog asking where the cups server is located, default is localhost, and an unchecked checkbox for "Require encryption." Click the "Continue" button and get an error message: "There was an error during the CUPS operation: 'failed to connect to server'." Looking at the cups error log, this message is printed: E [15/Mar/2015:09:26:48 -0400] "/etc/cups/ssl/server.crt" is a bad symlink - No such file or directory E [15/Mar/2015:09:26:48 -0400] "/etc/cups/ssl/server.key" is a bad symlink - No such file or directory It seems the ssl-cert package's snakeoil certs were removed by something, reinstalling that package restored the ssl files the above links point to. ProblemType: Bug DistroRelease: Ubuntu 14.10 Package: cups 1.7.5-3ubuntu3.1 ProcVersionSignature: Ubuntu 3.16.0-31.43-generic 3.16.7-ckt5 Uname: Linux 3.16.0-31-generic x86_64 ApportVersion: 2.14.7-0ubuntu8.2 Architecture: amd64 CupsErrorLog: E [15/Mar/2015:09:26:48 -0400] "/etc/cups/ssl/server.crt" is a bad symlink - No such file or directory E [15/Mar/2015:09:26:48 -0400] "/etc/cups/ssl/server.key" is a bad symlink - No such file or directory CurrentDesktop: Unity Date: Sun Mar 15 14:46:34 2015 Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: Bad file descriptor MachineType: System76, Inc. Wild Dog Performance PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/HP-7520.ppd'] failed with exit code 2: grep: /etc/cups/ppd/HP-7520.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-31-generic root=UUID=968bc182-d0be-4b2c-9558-2a6d5af9b400 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/09/2014 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 2306 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: H97-PLUS dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: System76, Inc. dmi.chassis.version: wilp11 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2306:bd10/09/2014:svnSystem76,Inc.:pnWildDogPerformance:pvrwilp11:rvnASUSTeKCOMPUTERINC.:rnH97-PLUS:rvrRevX.0x:cvnSystem76,Inc.:ct3:cvrwilp11: dmi.product.name: Wild Dog Performance dmi.product.version: wilp11 dmi.sys.vendor: System76, Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1432414/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
