Public bug reported:
This is an ubuntu 19.04 fresh [re]install
Previous installation was an upgrade 18.04 LTS (at least) -> 18.10 -> 19.04 and
the sound worked
Sound is expected on HDMI screen Dell S2415H
Sound level on screen is set to max
In system settings>sound , every sound entry is set to mute (speaker slashed)
On output settings we can see (fresh install, english translation below)
Sortie
Périphériques de sortie : Sortie fictive- (<-- option sélectionnée / seule
option disponible)
[translation]
Output
Output peripheral : Fictive output - (<-- selected option / only available
option)
Button "Test" will give no sound (seems normal because of Sortie fictive
?)
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.0.0-13.14-generic 5.0.6
Uname: Linux 5.0.0-13-generic x86_64
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: ludovic 1955 F.... pulseaudio
/dev/snd/controlC0: ludovic 1955 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sun May 12 09:54:36 2019
InstallationDate: Installed on 2019-05-10 (1 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=fr_FR.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:NVidia failed
Symptom_Card: GK208 HDMI/DP Audio Controller - HDA NVidia
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: gdm 1550 F.... pulseaudio
ludovic 1955 F.... pulseaudio
/dev/snd/controlC0: gdm 1550 F.... pulseaudio
ludovic 1955 F.... pulseaudio
Symptom_Jack: Digital Out, HDMI
Symptom_Type: No sound at all
Title: [Inspiron 3650, Nvidia GPU 51 HDMI/DP, Digital Out, HDMI] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/13/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 3.7.0
dmi.board.name: 0C2XKD
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias:
dmi:bvnDellInc.:bvr3.7.0:bd07/13/2018:svnDellInc.:pnInspiron3650:pvrX00:rvnDellInc.:rn0C2XKD:rvrA01:cvnDellInc.:ct3:cvrNotSpecified:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 3650
dmi.product.sku: 06F7
dmi.product.version: X00
dmi.sys.vendor: Dell Inc.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug disco
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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1828713
Title:
[Inspiron 3650, Nvidia GPU 51 HDMI/DP, Digital Out, HDMI] No sound at
all
Status in alsa-driver package in Ubuntu:
New
Bug description:
This is an ubuntu 19.04 fresh [re]install
Previous installation was an upgrade 18.04 LTS (at least) -> 18.10 -> 19.04
and the sound worked
Sound is expected on HDMI screen Dell S2415H
Sound level on screen is set to max
In system settings>sound , every sound entry is set to mute (speaker slashed)
On output settings we can see (fresh install, english translation below)
Sortie
Périphériques de sortie : Sortie fictive- (<-- option sélectionnée / seule
option disponible)
[translation]
Output
Output peripheral : Fictive output - (<-- selected option / only available
option)
Button "Test" will give no sound (seems normal because of Sortie
fictive ?)
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.0.0-13.14-generic 5.0.6
Uname: Linux 5.0.0-13-generic x86_64
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: ludovic 1955 F.... pulseaudio
/dev/snd/controlC0: ludovic 1955 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sun May 12 09:54:36 2019
InstallationDate: Installed on 2019-05-10 (1 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=fr_FR.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:NVidia failed
Symptom_Card: GK208 HDMI/DP Audio Controller - HDA NVidia
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: gdm 1550 F.... pulseaudio
ludovic 1955 F.... pulseaudio
/dev/snd/controlC0: gdm 1550 F.... pulseaudio
ludovic 1955 F.... pulseaudio
Symptom_Jack: Digital Out, HDMI
Symptom_Type: No sound at all
Title: [Inspiron 3650, Nvidia GPU 51 HDMI/DP, Digital Out, HDMI] No sound at
all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/13/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 3.7.0
dmi.board.name: 0C2XKD
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias:
dmi:bvnDellInc.:bvr3.7.0:bd07/13/2018:svnDellInc.:pnInspiron3650:pvrX00:rvnDellInc.:rn0C2XKD:rvrA01:cvnDellInc.:ct3:cvrNotSpecified:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 3650
dmi.product.sku: 06F7
dmi.product.version: X00
dmi.sys.vendor: Dell Inc.
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