Thank you for your bug report. Could you give details on the hardware
you are using? Is there any OS handling of the communication between the
dongle and the keyboard? It looks like it could rather be an hardware
issue... (did you check the keyboard batteries?)

** Package changed: xorg (Ubuntu) => linux (Ubuntu)

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1852005

Title:
  IR connection off

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  IR connection between keyboard and IR usb dongle don't work after
  update from 19.04 to 19.10 version.

  ProblemType: Bug
  DistroRelease: Ubuntu 19.10
  Package: xorg 1:7.7+19ubuntu12
  ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1
  Uname: Linux 5.3.0-19-generic x86_64
  .tmp.unity_support_test.0:
   
  ApportVersion: 2.20.11-0ubuntu8.2
  Architecture: amd64
  CompizPlugins: No value set for 
`/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: None
  Date: Sun Nov 10 17:45:17 2019
  DistUpgraded: 2019-11-09 21:16:11,874 ERROR got error from PostInstallScript 
./xorg_fix_proprietary.py (g-exec-error-quark: L’exécution du processus fils « 
./xorg_fix_proprietary.py » a échoué (Aucun fichier ou dossier de ce type) (8))
  DistroCodename: eoan
  DistroVariant: ubuntu
  GraphicsCard:
   Intel Corporation 2nd Generation Core Processor Family Integrated Graphics 
Controller [8086:0102] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: ZOTAC International (MCO) Ltd. 2nd Generation Core Processor 
Family Integrated Graphics Controller [19da:a166]
  InstallationDate: Installed on 2017-07-09 (854 days ago)
  InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 
(20170215.2)
  MachineType: MotherBoard By ZOTAC MotherBoard H67ITX-C-E
  ProcEnviron:
   PATH=(custom, no user)
   LANG=fr_FR.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic 
root=UUID=13b961a4-dd4b-4d07-b797-e439cb398142 ro quiet splash vt.handoff=7
  SourcePackage: xorg
  UpgradeStatus: Upgraded to eoan on 2019-11-09 (0 days ago)
  dmi.bios.date: 04/13/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: A166P033
  dmi.board.asset.tag: NA
  dmi.board.name: H67ITX-C-E
  dmi.board.vendor: ZOTAC
  dmi.board.version: 05
  dmi.chassis.asset.tag: NA
  dmi.chassis.type: 3
  dmi.chassis.vendor: NA
  dmi.chassis.version: NA
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrA166P033:bd04/13/2012:svnMotherBoardByZOTAC:pnMotherBoardH67ITX-C-E:pvrMotherBoard05:rvnZOTAC:rnH67ITX-C-E:rvr05:cvnNA:ct3:cvrNA:
  dmi.product.family: NA
  dmi.product.name: MotherBoard H67ITX-C-E
  dmi.product.sku: NA
  dmi.product.version: MotherBoard 05
  dmi.sys.vendor: MotherBoard By ZOTAC
  version.compiz: compiz 1:0.9.14.0+19.10.20190918-0ubuntu1
  version.libdrm2: libdrm2 2.4.99-1ubuntu1
  version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.1-1ubuntu1
  version.libgl1-mesa-glx: libgl1-mesa-glx 19.2.1-1ubuntu1
  version.xserver-xorg-core: xserver-xorg-core 2:1.20.5+git20191008-0ubuntu1
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-1
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-1ubuntu1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 
2:2.99.917+git20190815-1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
  xserver.bootTime: Mon Sep 24 00:15:10 2018
  xserver.configfile: default
  xserver.errors:
   
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.19.6-1ubuntu4~16.04.1
  xserver.video_driver: modeset

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