Your kernel log is showing a crash in the Nvidia kernel driver which may or may
not be related:
[27603.845573] gpu_i2c_master_xfer+0xf5/0x23b [i2c_nvidia_gpu]
Also, if the mouse moves then that means Xorg is still working. It's
only Gnome Shell that has stopped responding.
Please start by following these instructions:
1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.
2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
Do you find any links to recent problems on that page? If so then please
send the links to us.
3. If step 2 also failed then apply the workaround from bug 994921,
reboot, reproduce the crash, and retry step 1.
Please take care to avoid attaching .crash files to bugs as we are
unable to process them as file attachments. It would also be a security
risk for yourself.
** Package changed: xorg (Ubuntu) => gnome-shell (Ubuntu)
** Changed in: gnome-shell (Ubuntu)
Status: New => Incomplete
--
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1855938
Title:
Screen freezes and only mouse moves
Status in gnome-shell package in Ubuntu:
Incomplete
Bug description:
The screen freezes but the mouse can be moved. SSH access works.
This is on Legion Y545, Ubuntu 19.10
Nvidia Geforce 1660Ti
Intel 9750h
Symptoms:
This only happens when: Nvidia-Prime is selected as "on-demand"
And maybe most likely after the laptop comes out of sleep.
xserver-xorg-video-intel is the latest :: 2:2.99.917+git20190815-1
If I choose prime-select "nvidia", this never happens. Makes me
believe this has to do with intel video drivers.
Error trace:
GpuWatchdog[22171]: segfault at 0 ip 000056163556379d sp 00007fdeb6dd8480
error 6 in chrome[561631628000+7170000]
Dec 10 14:43:57 Legion-Y545 kernel: [27680.533760] Code: 48 c1 c9 03 48 81 f9
af 00 00 00 0f 87 c9 00 00 00 48 8d 15 29 61 9c fb f6 04 11 20 0f 84 b8 00 00
00 be 01 00 00 00 ff 50 30 <c7> 04 25 00 00 00 00 37 13 00 00 c6 05 11 6a a4 03
01 80 7d 8f 00
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: xorg 1:7.7+19ubuntu12
ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10
Uname: Linux 5.3.0-24-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Is a directory:
'/proc/driver/nvidia/gpus/0000:01:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 435.21 Sun Aug 25 08:17:57
CDT 2019
GCC version: gcc version 9.2.1 20191008 (Ubuntu 9.2.1-9ubuntu2)
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompizPlugins: No value set for
`/apps/compiz-1/general/screen0/options/active_plugins'
Date: Tue Dec 10 15:01:38 2019
DistUpgraded: Fresh install
DistroCodename: eoan
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation UHD Graphics 630 (Mobile) [8086:3e9b] (prog-if 00 [VGA
controller])
Subsystem: Lenovo UHD Graphics 630 (Mobile) [17aa:3ffc]
NVIDIA Corporation TU116M [GeForce GTX 1660 Ti Mobile] [10de:2191] (rev a1)
(prog-if 00 [VGA controller])
Subsystem: Lenovo TU116M [GeForce GTX 1660 Mobile] [17aa:3ffc]
InstallationDate: Installed on 2019-10-23 (48 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
(20190805)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 048d:c100 Integrated Technology Express, Inc. ITE
Device(8910)
Bus 001 Device 002: ID 13d3:56a6 IMC Networks Integrated Camera
Bus 001 Device 004: ID 8087:0aaa Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: LENOVO 81Q6
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic
root=UUID=8155cfb7-305e-41c0-9d80-fdf15d29e196 ro acpi=force
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/10/2019
dmi.bios.vendor: LENOVO
dmi.bios.version: BHCN33WW
dmi.board.asset.tag: NO Asset Tag
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: SDK0R32862 WIN
dmi.chassis.asset.tag: NO Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Legion Y545
dmi.modalias:
dmi:bvnLENOVO:bvrBHCN33WW:bd10/10/2019:svnLENOVO:pn81Q6:pvrLegionY545:rvnLENOVO:rnLNVNB161216:rvrSDK0R32862WIN:cvnLENOVO:ct10:cvrLegionY545:
dmi.product.family: Legion Y545
dmi.product.name: 81Q6
dmi.product.sku: LENOVO_MT_81Q6_BU_idea_FM_Legion Y545
dmi.product.version: Legion Y545
dmi.sys.vendor: LENOVO
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.99-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.1-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 19.2.1-1ubuntu1
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.5+git20191008-0ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-1ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20190815-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
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