apport information ** Attachment added: "KernLog.txt" https://bugs.launchpad.net/bugs/1856480/+attachment/5313400/+files/KernLog.txt
-- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1856480 Title: "Could not start printer" message appears when I attempt to print to an OfficeJet printer even though the printer is configured within Ubuntu Status in cups package in Ubuntu: New Bug description: Whenever I attempt to print a document to a printer over the network, Ubuntu finds the printer and acts as if it is configured until I actually send a print job. When I do this, I get a message that says "Printing" in LibreOffice, but then nothing happens because the printers are not configured according to Ubuntu. I expected the document I sent over the network to print without issue. However, I am unable to on ubuntu because it is apparently not configured. Description: Ubuntu 19.10 Release: 19.10 cups: Installed: 2.2.12-2ubuntu1 Candidate: 2.2.12-2ubuntu1 Version table: *** 2.2.12-2ubuntu1 500 500 http://us.archive.ubuntu.com/ubuntu eoan/main amd64 Packages 100 /var/lib/dpkg/status ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: cups 2.2.12-2ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10 Uname: Linux 5.3.0-24-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 Date: Sun Dec 15 15:01:50 2019 InstallationDate: Installed on 2019-11-20 (25 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lpstat: device for Officejet_Pro_8600_AB0C33_: ipp://HP843497AB0C33.local:631/ipp/printer Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0cf3:e009 Qualcomm Atheros Communications Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller Bus 001 Device 002: ID 0c45:6a06 Microdia Integrated_Webcam_HD Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. Inspiron 5570 Papersize: letter ProcEnviron: TERM=xterm-256color PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic root=UUID=9ff1c776-2a6a-46be-a74f-61646ac9ac90 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/15/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.2.3 dmi.board.name: 09YTN7 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.2.3:bd05/15/2019:svnDellInc.:pnInspiron5570:pvr:rvnDellInc.:rn09YTN7:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: Inspiron dmi.product.name: Inspiron 5570 dmi.product.sku: 0810 dmi.sys.vendor: Dell Inc. mtime.conffile..etc.apport.crashdb.conf: 2019-11-27T12:43:30.211160 --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-11-20 (26 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lpstat: device for Officejet_Pro_8600_AB0C33_: ipp://HP843497AB0C33.local:631/ipp/printer Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0cf3:e009 Qualcomm Atheros Communications Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller Bus 001 Device 002: ID 0c45:6a06 Microdia Integrated_Webcam_HD Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. Inspiron 5570 Package: cups 2.2.12-2ubuntu1 PackageArchitecture: amd64 Papersize: letter ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic root=UUID=9ff1c776-2a6a-46be-a74f-61646ac9ac90 ro quiet splash vt.handoff=7 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic root=UUID=9ff1c776-2a6a-46be-a74f-61646ac9ac90 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10 Tags: eoan Uname: Linux 5.3.0-24-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: _MarkForUpload: True dmi.bios.date: 05/15/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.2.3 dmi.board.name: 09YTN7 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.2.3:bd05/15/2019:svnDellInc.:pnInspiron5570:pvr:rvnDellInc.:rn09YTN7:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: Inspiron dmi.product.name: Inspiron 5570 dmi.product.sku: 0810 dmi.sys.vendor: Dell Inc. mtime.conffile..etc.apport.crashdb.conf: 2019-11-27T12:43:30.211160 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1856480/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
