The Asus Rog Zephyrus S GX502GW line of laptops have the same problem. The headphone/mic jack does not work in Linux but does in Windows. Again this problem is listed in many forms and I have found no fix. When headphones are plugged in sound continues via laptop speakers and nothing from headphones. The sound card for Asus GX502GW is Realtek ALC294. Thank you for any help with this matter.
-- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1877640 Title: [Zephyrus M GU502GV_GU502GV, Realtek ALC294] No sound in 3.5mm jack headphones. Status in alsa-driver package in Ubuntu: Confirmed Bug description: Ubuntu 18.04.4 LTS dual boot with Windows 10. On Windows all is fine. On Ubuntu i have sound for speakers, but no sound at all for 3.5mm jack headphones. Tried using latest kernel versions for 4.*, 5.*, tried even 5.7-rc4. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 Uname: Linux 5.6.11-050611-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.14 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: corsarstl 1728 F.... pulseaudio /dev/snd/pcmC0D0p: corsarstl 1728 F...m pulseaudio /dev/snd/controlC1: corsarstl 1728 F.... pulseaudio CurrentDesktop: ubuntu:GNOME Date: Fri May 8 20:25:27 2020 InstallationDate: Installed on 2020-05-07 (0 days ago) InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: gdm 1227 F.... pulseaudio corsarstl 1728 F.... pulseaudio /dev/snd/controlC1: gdm 1227 F.... pulseaudio corsarstl 1728 F.... pulseaudio Symptom_Jack: Speaker, Internal Symptom_PulsePlaybackTest: PulseAudio playback test successful Symptom_Type: No sound at all Title: [Zephyrus M GU502GV_GU502GV, Realtek ALC294, Speaker, Internal] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/15/2020 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: GU502GV.307 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: GU502GV dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrGU502GV.307:bd02/15/2020:svnASUSTeKCOMPUTERINC.:pnZephyrusMGU502GV_GU502GV:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGU502GV:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.family: Zephyrus M dmi.product.name: Zephyrus M GU502GV_GU502GV dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1877640/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
