Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately, we cannot work on this bug because your description didn't include enough information. You may find it helpful to read "How to report bugs effectively" http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem.
We have instructions on debugging some types of problems at http://wiki.ubuntu.com/DebuggingProcedures. At a minimum, we need: 1. The specific steps or actions you took that caused you to encounter the problem. 2. The behavior you expected. 3. The behavior you actually encountered (in as much detail as possible). Please also ensure that you include the release and flavour of Ubuntu that you are using. Thank you! If this relates to https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1894812 or something else, that link should have been provided, or even better, this bug marked as a duplicate of that link. As it stands, extra details is no description... -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1894827 Title: Extra details Status in cups package in Ubuntu: New Bug description: Page 1 (<troubleshoot.SchedulerNotRunning.SchedulerNotRunning object at 0x7f3ef8f3aa60>): {'cups_connection_failure': False} Page 2 (<troubleshoot.ChoosePrinter.ChoosePrinter object at 0x7f3ef8f3af70>): {'cups_dest': <cups.Dest G1010 (default)>, 'cups_instance': None, 'cups_queue': 'G1010', 'cups_queue_listed': True} Page 3 (<troubleshoot.CheckPrinterSanity.CheckPrinterSanity object at 0x7f3ef8f63850>): {'cups_device_uri_scheme': 'usb', 'cups_printer_dict': {'device-uri': 'usb://Canon/G1010%20series?serial=028901', 'printer-info': 'Canon G1010 series', 'printer-is-shared': False, 'printer-location': '', 'printer-make-and-model': 'Generic Text-Only Printer', 'printer-state': 3, 'printer-state-message': '', 'printer-state-reasons': ['none'], 'printer-type': 2240516, 'printer-uri-supported': 'ipp://localhost/printers/G1010'}, 'cups_printer_remote': False, 'is_cups_class': False, 'local_cups_queue_attributes': {'charset-configured': 'utf-8', 'charset-supported': ['us-ascii', 'utf-8'], 'color-supported': False, 'compression-supported': ['none', 'gzip'], 'copies-default': 1, 'copies-supported': (1, 9999), 'cups-version': '2.3.1', 'device-uri': 'usb://Canon/G1010%20series?serial=028901', 'document-format-default': 'application/octet-stream', 'document-format-supported': ['application/octet-stream', 'application/vnd.cups-raw', 'application/x-cshell', 'application/x-csource', 'application/x-perl', 'application/x-shell', 'text/css', 'text/html', 'text/plain'], 'finishings-default': 3, 'finishings-supported': [3], 'generated-natural-language-supported': ['en-in'], 'ipp-features-supported': ['subscription-object'], 'ipp-versions-supported': ['1.0', '1.1', '2.0', '2.1'], 'ippget-event-life': 15, 'job-cancel-after-default': 10800, 'job-cancel-after-supported': (0, 2147483647), 'job-creation-attributes-supported': ['copies', 'finishings', 'finishings-col', 'ipp-attribute-fidelity', 'job-hold-until', 'job-name', 'job-priority', 'job-sheets', 'media', 'media-col', 'multiple-document-handling', 'number-up', 'number-up-layout', 'orientation-requested', 'output-bin', 'page-delivery', 'page-ranges', 'print-color-mode', 'print-quality', 'print-scaling', 'printer-resolution', 'sides'], 'job-hold-until-default': 'no-hold', 'job-hold-until-supported': ['no-hold', 'indefinite', 'day-time', 'evening', 'night', 'second-shift', 'third-shift', 'weekend'], 'job-ids-supported': True, 'job-k-limit': 0, 'job-k-octets-supported': (0, 304884768), 'job-page-limit': 0, 'job-priority-default': 50, 'job-priority-supported': [100], 'job-quota-period': 0, 'job-settable-attributes-supported': ['copies', 'finishings', 'job-hold-until', 'job-name', 'job-priority', 'media', 'media-col', 'multiple-document-handling', 'number-up', 'output-bin', 'orientation-requested', 'page-ranges', 'print-color-mode', 'print-quality', 'printer-resolution', 'sides'], 'job-sheets-default': ('none', 'none'), 'job-sheets-supported': ['none', 'classified', 'confidential', 'form', 'secret', 'standard', 'topsecret', 'unclassified'], 'jpeg-k-octets-supported': (0, 304884768), 'jpeg-x-dimension-supported': (0, 65535), 'jpeg-y-dimension-supported': (1, 65535), 'marker-change-time': 0, 'media-bottom-margin-supported': [4], 'media-col-default': '(unknown IPP value tag ' '0x34)', 'media-col-supported': ['media-bottom-margin', 'media-left-margin', 'media-right-margin', 'media-size', 'media-source', 'media-top-margin', 'media-type'], 'media-default': 'iso_a4_210x297mm', 'media-left-margin-supported': [4], 'media-right-margin-supported': [4], 'media-size-supported': ['(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)'], 'media-supported': ['na_letter_8.5x11in', 'na_legal_8.5x14in', 'na_ledger_11x17in', 'custom_17x11in_17x11in', 'iso_a4_210x297mm', 'iso_a3_297x420mm', 'na_fanfold-eur_8.5x12in', 'na_foolscap_8.5x13in', 'custom_14x11in_14x11in', 'custom_14x8.5in_14x8.5in'], 'media-top-margin-supported': [4], 'multiple-document-handling-supported': ['separate-documents-uncollated-copies', 'separate-documents-collated-copies'], 'multiple-document-jobs-supported': True, 'multiple-operation-time-out': 900, 'multiple-operation-time-out-action': 'process-job', 'natural-language-configured': 'en-in', 'notify-attributes-supported': ['printer-state-change-time', 'notify-lease-expiration-time', 'notify-subscriber-user-name'], 'notify-events-default': ['job-completed'], 'notify-events-supported': ['job-completed', 'job-config-changed', 'job-created', 'job-progress', 'job-state-changed', 'job-stopped', 'printer-added', 'printer-changed', 'printer-config-changed', 'printer-deleted', 'printer-finishings-changed', 'printer-media-changed', 'printer-modified', 'printer-restarted', 'printer-shutdown', 'printer-state-changed', 'printer-stopped', 'server-audit', 'server-restarted', 'server-started', 'server-stopped'], 'notify-lease-duration-default': 86400, 'notify-lease-duration-supported': (0, 2147483647), 'notify-max-events-supported': [100], 'notify-pull-method-supported': ['ippget'], 'notify-schemes-supported': ['dbus', 'mailto', 'rss'], 'number-up-default': 1, 'number-up-layout-supported': ['btlr', 'btrl', 'lrbt', 'lrtb', 'rlbt', 'rltb', 'tblr', 'tbrl'], 'number-up-supported': [1, 2, 4, 6, 9, 16], 'operations-supported': [2, 4, 5, 6, 8, 9, 10, 11, 12, 13, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 34, 35, 37, 38, 56, 57, 59, 16385, 16386, 16387, 16388, 16389, 16390, 16391, 16392, 16393, 16394, 16395, 16396, 16397, 16398, 16399, 16423, 14], 'orientation-requested-default': None, 'orientation-requested-supported': [3, 4, 5, 6], 'output-bin-default': 'face-down', 'output-bin-supported': ['face-down'], 'page-delivery-supported': ['reverse-order', 'same-order'], 'page-ranges-supported': True, 'pages-per-minute': 1, 'pdf-k-octets-supported': (0, 304884768), 'pdf-versions-supported': ['adobe-1.2', 'adobe-1.3', 'adobe-1.4', 'adobe-1.5', 'adobe-1.6', 'adobe-1.7', 'iso-19005-1_2005', 'iso-32000-1_2008', 'pwg-5102.3'], 'pdl-override-supported': ['attempted'], 'port-monitor': 'none', 'port-monitor-supported': ['none'], 'print-color-mode-default': 'monochrome', 'print-color-mode-supported': ['monochrome'], 'print-quality-default': 4, 'print-quality-supported': [4], 'print-scaling-supported': ['auto', 'auto-fit', 'fill', 'fit', 'none'], 'printer-commands': 'none', 'printer-config-change-date-time': '(IPP_TAG_DATE)', 'printer-config-change-time': 1599562903, 'printer-current-time': '(IPP_TAG_DATE)', 'printer-device-id': 'MFG:Generic;MDL:Text-Only ' 'Printer;DES:Generic ' 'Text-Only ' 'Printer;CLS:PRINTER;CMD:TXT;DRV:Dtextonly,R1,M0;', 'printer-dns-sd-name': None, 'printer-error-policy': 'retry-job', 'printer-error-policy-supported': ['abort-job', 'retry-current-job', 'retry-job', 'stop-printer'], 'printer-geo-location': '(unknown IPP value ' 'tag 0x12)', 'printer-get-attributes-supported': ['document-format'], 'printer-icons': 'http://localhost/icons/G1010.png', 'printer-id': 14, 'printer-info': 'Canon G1010 series', 'printer-is-accepting-jobs': True, 'printer-is-shared': False, 'printer-is-temporary': False, 'printer-location': '', 'printer-make-and-model': 'Generic Text-Only ' 'Printer', 'printer-more-info': 'http://localhost/printers/G1010', 'printer-name': 'G1010', 'printer-op-policy': 'default', 'printer-op-policy-supported': ['authenticated', 'default', 'kerberos'], 'printer-organization': '', 'printer-organizational-unit': '', 'printer-resolution-default': (300, 300, 3), 'printer-resolution-supported': [(300, 300, 3)], 'printer-settable-attributes-supported': ['printer-geo-location', 'printer-info', 'printer-location', 'printer-organization', 'printer-organizational-unit'], 'printer-state': 3, 'printer-state-change-date-time': '(IPP_TAG_DATE)', 'printer-state-change-time': 1599557029, 'printer-state-message': '', 'printer-state-reasons': ['none'], 'printer-strings-uri': 'http://localhost/strings/G1010.strings', 'printer-type': 2240516, 'printer-up-time': 1599562955, 'printer-uri-supported': ['ipp://localhost/printers/G1010'], 'printer-uuid': 'urn:uuid:4c1adfe4-fb36-389b-621f-b87212f544a0', 'pwg-raster-document-resolution-supported': [(300, 300, 3)], 'pwg-raster-document-type-supported': ['black_1', 'sgray_8'], 'queued-job-count': 0, 'server-is-sharing-printers': False, 'sides-default': 'one-sided', 'sides-supported': ['one-sided'], 'uri-authentication-supported': ['requesting-user-name'], 'uri-security-supported': ['none'], 'which-jobs-supported': ['completed', 'not-completed', 'aborted', 'all', 'canceled', 'pending', 'pending-held', 'processing', 'processing-stopped']}} Page 4 (<troubleshoot.CheckPPDSanity.CheckPPDSanity object at 0x7f3ef8f63b80>): {'cups_printer_ppd_defaults': {'General': {'OverLongLines': 'WrapAtWidth', 'PageRegion': 'A4', 'PageSize': 'A4', 'Pagination': 'True', 'TabWidth': '8', 'page-bottom': '2', 'page-left': '5', 'page-right': '2', 'page-top': '2'}, 'InstallableOptions': {'11x14RotatedAvailable': 'True', '11x14RotatedNumColumns': '132', '11x14RotatedNumLines': '66', 'A3Available': 'True', 'A3NumColumns': '117', 'A3NumLines': '99', 'A4Available': 'True', 'A4NumColumns': '80', 'A4NumLines': '70', 'Custom1Available': 'False', 'Custom1NumColumns': '80', 'Custom1NumLines': '66', 'Custom2Available': 'False', 'Custom2NumColumns': '80', 'Custom2NumLines': '66', 'Custom3Available': 'False', 'Custom3NumColumns': '80', 'Custom3NumLines': '66', 'FanFoldGermanAvailable': 'True', 'FanFoldGermanLegalAvailable': 'True', 'FanFoldGermanLegalNumColumns': '80', 'FanFoldGermanLegalNumLines': '78', 'FanFoldGermanNumColumns': '80', 'FanFoldGermanNumLines': '72', 'LedgerAvailable': 'True', 'LedgerNumColumns': '110', 'LedgerNumLines': '102', 'LegalAvailable': 'True', 'LegalNumColumns': '80', 'LegalNumLines': '84', 'LegalRotatedAvailable': 'True', 'LegalRotatedNumColumns': '132', 'LegalRotatedNumLines': '51', 'LetterAvailable': 'True', 'LetterNumColumns': '80', 'LetterNumLines': '66', 'NewlineCharacters': 'CRLF', 'PrinterEncoding': 'ASCII', 'SendFF': 'True', 'TabloidAvailable': 'True', 'TabloidNumColumns': '160', 'TabloidNumLines': '66'}}, 'cups_printer_ppd_valid': True, 'missing_pkgs_and_exes': ([], [])} Page 5 (<troubleshoot.LocalOrRemote.LocalOrRemote object at 0x7f3ef8f63f10>): {'printer_is_remote': False} Page 6 (<troubleshoot.DeviceListed.DeviceListed object at 0x7f3ef8f63fd0>): {'cups_device_dict': {'device-class': 'direct', 'device-id': 'MFG:Canon;CMD:BJRaster3,IVEC;MDL:G1010 ' 'series;CLS:PRINTER;DES:Canon G1010 ' 'series;VER:1.020;STA:10;PSE:KLLW10468;CID:CA_BJR523_IJP;', 'device-info': 'Canon G1010 series', 'device-make-and-model': 'Canon G1010 series'}} Page 7 (<troubleshoot.ErrorLogCheckpoint.ErrorLogCheckpoint object at 0x7f3ef8f38040>): {'cups_server_settings': {'BrowseLocalProtocols': 'dnssd', 'DefaultAuthType': 'Basic', 'JobPrivateAccess': 'default', 'JobPrivateValues': 'default', 'MaxLogSize': '0', 'PageLogFormat': '', 'SubscriptionPrivateAccess': 'default', 'SubscriptionPrivateValues': 'default', 'WebInterface': 'Yes', '_debug_logging': '0', '_remote_admin': '0', '_remote_any': '0', '_share_printers': '0', '_user_cancel_any': '0'}, 'error_log_checkpoint': 10432, 'error_log_cursor': 's=1fbf2bd1b706432b9febe4075ed265bd;i=eb60c;b=f3b3c0156cc04b88a697f1111861f31a;m=cd14c8f2;t=5aecb472b780c;x=a1ce52fcf65b0ae3', 'error_log_debug_logging_set': True, 'error_log_timestamp': '2020-09-08 16:33:04'} Page 8 (<troubleshoot.PrintTestPage.PrintTestPage object at 0x7f3ef8f38070>): {'test_page_attempted': '08/Sep/2020:16:33:11 +0530', 'test_page_job_id': [13], 'test_page_job_status': [(True, 13, 'G1010', 'Test Page', 'Processing', {'attributes-charset': 'utf-8', 'attributes-natural-language': 'en-in', 'date-time-at-completed': '(IPP_TAG_DATE)', 'date-time-at-creation': '(IPP_TAG_DATE)', 'date-time-at-processing': '(IPP_TAG_DATE)', 'document-format': 'text/plain', 'document-format-supplied': 'text/plain', 'job-hold-until': 'no-hold', 'job-id': 13, 'job-impressions-completed': 1, 'job-k-octets': 1, 'job-media-progress': 0, 'job-media-sheets-completed': 1, 'job-more-info': 'http://localhost/jobs/13', 'job-preserved': True, 'job-printer-state-message': '', 'job-printer-state-reasons': ['none'], 'job-printer-up-time': 1599563016, 'job-printer-uri': 'ipp://localhost/printers/G1010', 'job-priority': 50, 'job-sheets': ['none', 'none'], 'job-state': 9, 'job-state-reasons': 'processing-to-stop-point', 'job-uri': 'ipp://localhost/jobs/13', 'job-uuid': 'urn:uuid:8521cc76-080f-3a73-667b-6e5e506d6b78', 'number-of-documents': 1, 'printer-uri': 'ipp://localhost/printers/G1010', 'time-at-completed': 1599562992, 'time-at-creation': 1599562992, 'time-at-processing': 1599562992})], 'test_page_successful': False} Page 9 (<troubleshoot.ErrorLogFetch.ErrorLogFetch object at 0x7f3ef8f45b80>): {'error_log_debug_logging_unset': True, 'journal': []} Page 10 (<troubleshoot.Locale.Locale object at 0x7f3efdc53940>): {'printer_page_size': 'A4', 'system_locale_lang': None, 'user_locale_ctype': 'en_IN', 'user_locale_messages': 'en_IN'} ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: cups 2.3.1-9ubuntu1.1 ProcVersionSignature: Ubuntu 5.4.0-47.51-generic 5.4.55 Uname: Linux 5.4.0-47-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.8 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Tue Sep 8 16:36:46 2020 InstallationDate: Installed on 2020-06-21 (79 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) Lpstat: device for G1010: usb://Canon/G1010%20series?serial=028901 MachineType: LENOVO 23501E3 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/G1010.ppd'] failed with exit code 2: grep: /etc/cups/ppd/G1010.ppd: Permission denied ProcEnviron: LANGUAGE=en_IN:en PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_IN SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.4.0-47-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to focal on 2020-08-02 (36 days ago) dmi.bios.date: 03/08/2013 dmi.bios.vendor: LENOVO dmi.bios.version: G1ET93WW (2.53 ) dmi.board.asset.tag: Not Available dmi.board.name: 23501E3 dmi.board.vendor: LENOVO dmi.board.version: Win8 Pro DPK TPG dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvrG1ET93WW(2.53):bd03/08/2013:svnLENOVO:pn23501E3:pvrThinkPadT430:rvnLENOVO:rn23501E3:rvrWin8ProDPKTPG:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.family: ThinkPad T430 dmi.product.name: 23501E3 dmi.product.sku: LENOVO_MT_2350 dmi.product.version: ThinkPad T430 dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1894827/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
