Public bug reported: Bug Description
Ubuntu 16.04LTS OS Version： 16.04 CUPS Version： 2.2.7 application: ORCA V5.0 when Printing a lot of jobs with high speed, OS get message timeout, job stop with "pending" We(RICOH printer driver developer) are report a problem from our printer users: I print ORCAfile with Ubuntu 16.04, CUPS 2.2.7 environment. I print a lot of jobs with default speed mode,jobs can be printed, but when I print with high speed mode, job suddenly stop with "pending", I figure out when all the print jobs can not be printed, I reprint one job but it can be printed ok I view the "CUPS Error Log", it shows that there is one points which maybe the reasons that makes the print job "pending" Reasons: ---------------------------------------------------------------------------- we find the error job number,it happned when get printers massage,waiting time 12 seconds,but normal job use 1 second Error job D [11/Sep/2020:09:57:28 +0900] [Job 9531] CUPS_SC_CMD_SNMP_GET: 38 (.1.3.6.1.4.1.367.3.2.1.2.18.2.1.7.1.3) … d [11/Sep/2020:09:57:30 +0900] select_timeout(0): 11 seconds to start pending jobs … D [11/Sep/2020:09:57:40 +0900] [Job 9531] CUPS_SC_CMD_SNMP_GET: 38 (.1.3.6.1.4.1.367.3.2.1.2.18.2.1.7.1.4) … d [11/Sep/2020:09:57:42 +0900] select_timeout(0): 11 seconds to start pending jobs … D [11/Sep/2020:09:57:52 +0900] [Job 9531] Waiting for status monitor to stop Normal job D [11/Sep/2020:09:56:35 +0900] [Job 9530] CUPS_SC_CMD_SNMP_GET: 38 (.1.3.6.1.4.1.367.3.2.1.2.18.2.1.7.1.3) … D [11/Sep/2020:09:56:36 +0900] [Job 9530] CUPS_SC_CMD_SNMP_GET: 38 (.1.3.6.1.4.1.367.3.2.1.2.18.2.1.7.1.4) … D [11/Sep/2020:09:56:36 +0900] [Job 9530] Waiting for status monitor to stop when printer receive data,the default waiting time is 15 seconds, but when the OS print job as the waiting time more than 15 seconds without sending data, then the printer cannel the job Drivers: https://support.ricoh.com/bbv2/html/dr_ut_d/ipsio/history/w/bb/pub_j/dr_ut_d/4101033/4101033231/V503/5216152/ricohsg3200_7200_5.0.3-0_i386/history.htm Our question is: 1. why there were 12 seconds waitting time? 2. Do you have any plan to improve the performance of printing on Ubuntu 16.04? 3. Do you have any workaround before this problems fixed? ** Affects: cups (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1903954 Title: when Printing a lot of jobs with high speed, OS get message timeout, job stop with "pending" Status in cups package in Ubuntu: New Bug description: Bug Description Ubuntu 16.04LTS OS Version： 16.04 CUPS Version： 2.2.7 application: ORCA V5.0 when Printing a lot of jobs with high speed, OS get message timeout, job stop with "pending" We(RICOH printer driver developer) are report a problem from our printer users: I print ORCAfile with Ubuntu 16.04, CUPS 2.2.7 environment. I print a lot of jobs with default speed mode,jobs can be printed, but when I print with high speed mode, job suddenly stop with "pending", I figure out when all the print jobs can not be printed, I reprint one job but it can be printed ok I view the "CUPS Error Log", it shows that there is one points which maybe the reasons that makes the print job "pending" Reasons: ---------------------------------------------------------------------------- we find the error job number,it happned when get printers massage,waiting time 12 seconds,but normal job use 1 second Error job D [11/Sep/2020:09:57:28 +0900] [Job 9531] CUPS_SC_CMD_SNMP_GET: 38 (.1.3.6.1.4.1.367.3.2.1.2.18.2.1.7.1.3) … d [11/Sep/2020:09:57:30 +0900] select_timeout(0): 11 seconds to start pending jobs … D [11/Sep/2020:09:57:40 +0900] [Job 9531] CUPS_SC_CMD_SNMP_GET: 38 (.1.3.6.1.4.1.367.3.2.1.2.18.2.1.7.1.4) … d [11/Sep/2020:09:57:42 +0900] select_timeout(0): 11 seconds to start pending jobs … D [11/Sep/2020:09:57:52 +0900] [Job 9531] Waiting for status monitor to stop Normal job D [11/Sep/2020:09:56:35 +0900] [Job 9530] CUPS_SC_CMD_SNMP_GET: 38 (.1.3.6.1.4.1.367.3.2.1.2.18.2.1.7.1.3) … D [11/Sep/2020:09:56:36 +0900] [Job 9530] CUPS_SC_CMD_SNMP_GET: 38 (.1.3.6.1.4.1.367.3.2.1.2.18.2.1.7.1.4) … D [11/Sep/2020:09:56:36 +0900] [Job 9530] Waiting for status monitor to stop when printer receive data,the default waiting time is 15 seconds, but when the OS print job as the waiting time more than 15 seconds without sending data, then the printer cannel the job Drivers: https://support.ricoh.com/bbv2/html/dr_ut_d/ipsio/history/w/bb/pub_j/dr_ut_d/4101033/4101033231/V503/5216152/ricohsg3200_7200_5.0.3-0_i386/history.htm Our question is: 1. why there were 12 seconds waitting time? 2. Do you have any plan to improve the performance of printing on Ubuntu 16.04? 3. Do you have any workaround before this problems fixed? To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1903954/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
