Public bug reported:
There is no sound on the computer even with headphones plugged in. I
think the sound card is not being detected
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.8.0-53.60~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-53-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.17
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: bbienvenu 1483 F.... pulseaudio
/dev/snd/pcmC0D0p: bbienvenu 1483 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Thu May 20 22:53:05 2021
InstallationDate: Installed on 2021-04-17 (33 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
PackageArchitecture: all
ProcEnviron:
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=fr_FR.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Audio interne - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: bbienvenu 1483 F.... pulseaudio
/dev/snd/pcmC0D0p: bbienvenu 1483 F...m pulseaudio
Symptom_Jack: Digital Out, HDMI
Symptom_Type: No sound at all
Title: [ZenBook UX431FAC_UX431FA, Intel Kabylake HDMI, Digital Out, HDMI] No
sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/17/2020
dmi.bios.release: 5.16
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX431FAC.303
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX431FAC
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.ec.firmware.release: 3.3
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrUX431FAC.303:bd08/17/2020:br5.16:efr3.3:svnASUSTeKCOMPUTERINC.:pnZenBookUX431FAC_UX431FA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX431FAC:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX431FAC_UX431FA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2021-04-18T20:03:58.714967
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1929131
Title:
[ZenBook UX431FAC_UX431FA, Intel Kabylake HDMI, Digital Out, HDMI] No
sound at all
Status in alsa-driver package in Ubuntu:
New
Bug description:
There is no sound on the computer even with headphones plugged in. I
think the sound card is not being detected
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.8.0-53.60~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-53-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.17
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: bbienvenu 1483 F.... pulseaudio
/dev/snd/pcmC0D0p: bbienvenu 1483 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Thu May 20 22:53:05 2021
InstallationDate: Installed on 2021-04-17 (33 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
PackageArchitecture: all
ProcEnviron:
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=fr_FR.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Audio interne - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: bbienvenu 1483 F.... pulseaudio
/dev/snd/pcmC0D0p: bbienvenu 1483 F...m pulseaudio
Symptom_Jack: Digital Out, HDMI
Symptom_Type: No sound at all
Title: [ZenBook UX431FAC_UX431FA, Intel Kabylake HDMI, Digital Out, HDMI] No
sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/17/2020
dmi.bios.release: 5.16
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX431FAC.303
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX431FAC
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.ec.firmware.release: 3.3
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrUX431FAC.303:bd08/17/2020:br5.16:efr3.3:svnASUSTeKCOMPUTERINC.:pnZenBookUX431FAC_UX431FA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX431FAC:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX431FAC_UX431FA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2021-04-18T20:03:58.714967
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