OK I printed two files successfully with: jbm@curlew:~/test_set$ lp Truloc-211-Retainer.pdf request id is jbm-2810-314 (1 file(s)) jbm@curlew:~/test_set$ lp IMG_4737x.JPG request id is jbm-2810-315 (1 file(s))
The files are enclosed, together with the subsequent error_log. The Truloc....pdf file should be the same one that failed whem sent from Document Viewer. On 2022-03-21 17:44, Till Kamppeter wrote: > I your error_log I have found the following: > > D [21/Mar/2022:15:08:48 +0100] [Job 312] Send-Document: client-error- > document-format-error (client-error-document-format-error) > > This looks like that the printer was not able to work with the data it > received. > > The printer reports that it accepts PWG Raster as the only of the known > data formats used for driverless printing (it supports other formats, > too, but these are formats we cannot generate). Therefore we print in > PWG Raster format. > > It is possible that some printers have firmware bugs, not able to print > certain files in standard format. It is less probable that the PWG > Raster provided by us has problems as otherwise I would have received > many more bug reports. > > Now I need also CUPS error_log output from jobs which succeeded for you > and also I need the files which you have actually sent, both succeeding > and failing files. Could you attach these? > -- Jan Mathisen Email: jbmi...@gmail.com Adress: Bispeveien 54B, NO-1362 Hosle Phone: +47 97460585 Web: 100yr.no ** Attachment added: "IMG_4737x.JPG" https://bugs.launchpad.net/bugs/1964095/+attachment/5571377/+files/IMG_4737x.JPG ** Attachment added: "Truloc-211-Retainer.pdf" https://bugs.launchpad.net/bugs/1964095/+attachment/5571378/+files/Truloc-211-Retainer.pdf ** Attachment added: "error_log" https://bugs.launchpad.net/bugs/1964095/+attachment/5571379/+files/error_log -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1964095 Title: print sent to Epson ET-2810 is not printed Status in cups package in Ubuntu: Incomplete Bug description: This is a new network printer in my home/local network. It works ok from my mobile phone and from Windows, but not from Ubuntu 20.04 on the same PC, my preferred system. I can print the test page consistently via 'Settings - Printers - Printer Details'; occasionally I have managed to print a simple text e-mail from Thunderbird; pdf-files and jpg-files don't come out; the process shows the job entering the print queue and being completed, but nothing appears to happen on the printer. I have used 'ubuntu-bug cups'to generate this report, so I hope it has included all the info you need, but please let me know if I can provide anything you are missing. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: cups 2.3.1-9ubuntu1.1 ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19 Uname: Linux 5.13.0-30-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.21 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Tue Mar 8 10:11:02 2022 InstallationDate: Installed on 2021-03-13 (359 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) Lpstat: device for EPSON_ET_2810_Series: implicitclass://EPSON_ET_2810_Series/ MachineType: Dell Inc. XPS 8700 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/EPSON_ET_2810_Series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/EPSON_ET_2810_Series.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-30-generic root=UUID=35fa7eb2-f276-418c-9acd-f55a95687068 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 04/16/2014 dmi.bios.release: 4.6 dmi.bios.vendor: Dell Inc. dmi.bios.version: A08 dmi.board.name: 0KWVT8 dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 3 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA08:bd04/16/2014:br4.6:svnDellInc.:pnXPS8700:pvr:rvnDellInc.:rn0KWVT8:rvrA03:cvnDellInc.:ct3:cvr:skuXPS8700: dmi.product.family: To be filled by O.E.M. dmi.product.name: XPS 8700 dmi.product.sku: XPS 8700 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1964095/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
