Public bug reported:
I have an HP LaserJet M551dn printer which usually works just fine with
CUPS. Tonight, however, I discovered that I was completely unable to
print one particular PDF file (unfortunately I can't provide you with
the file because it's a scan of a tax form with PII on it). CUPS claimed
that it printed the file and there are no errors in the log. On the
other side, the printer doesn't show any trace of the file haven't been
sent to it. The print job isn't in the job log, and at no point while
CUPS claims it's printing does the printer make any noise or any of its
lights blink as they usually do when a job is being sent to it.
I don't know how to debug this further. I'm attaching the section of
/var/log/cups/error_log from the attempt to print the file.
This is reproducible every time with this particular file, including
immediately after updating to all current Jammy packages and rebooting.
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: cups 2.4.1op1-1ubuntu4
ProcVersionSignature: Ubuntu 5.15.0-23.23-generic 5.15.27
Uname: Linux 5.15.0-23-generic x86_64
ApportVersion: 2.20.11-0ubuntu80
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Mon Apr 4 20:51:23 2022
InstallationDate: Installed on 2019-01-02 (1188 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
Lpstat:
device for duplex: socket://m551dn.kamens.brookline.ma.us:9100
device for HP_LaserJet_500_color_M551_1637DA:
implicitclass://HP_LaserJet_500_color_M551_1637DA/
device for simplex: socket://m551dn.kamens.brookline.ma.us:9100
MachineType: Acer Predator G6-710
Papersize: letter
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/simplex.ppd',
'/etc/cups/ppd/duplex.ppd',
'/etc/cups/ppd/HP_LaserJet_500_color_M551_1637DA.ppd'] failed with exit code 2:
grep: /etc/cups/ppd/simplex.ppd: Permission denied
grep: /etc/cups/ppd/duplex.ppd: Permission denied
grep: /etc/cups/ppd/HP_LaserJet_500_color_M551_1637DA.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.15.0-23-generic
root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to jammy on 2022-02-20 (43 days ago)
dmi.bios.date: 05/18/2016
dmi.bios.release: 5.11
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: R01-A4
dmi.board.name: Predator G6-710
dmi.board.vendor: Acer
dmi.chassis.type: 3
dmi.chassis.vendor: Acer
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrR01-A4:bd05/18/2016:br5.11:svnAcer:pnPredatorG6-710:pvr:rvnAcer:rnPredatorG6-710:rvr:cvnAcer:ct3:cvr:sku:
dmi.product.family: Acer Desktop
dmi.product.name: Predator G6-710
dmi.sys.vendor: Acer
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug jammy
** Attachment added: "/var/log/cups/error_log excerpt"
https://bugs.launchpad.net/bugs/1967816/+attachment/5577050/+files/error_log
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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1967816
Title:
PDF file completely silently fails to print, computer claims it
printed, printer shows no trace of it
Status in cups package in Ubuntu:
New
Bug description:
I have an HP LaserJet M551dn printer which usually works just fine
with CUPS. Tonight, however, I discovered that I was completely unable
to print one particular PDF file (unfortunately I can't provide you
with the file because it's a scan of a tax form with PII on it). CUPS
claimed that it printed the file and there are no errors in the log.
On the other side, the printer doesn't show any trace of the file
haven't been sent to it. The print job isn't in the job log, and at no
point while CUPS claims it's printing does the printer make any noise
or any of its lights blink as they usually do when a job is being sent
to it.
I don't know how to debug this further. I'm attaching the section of
/var/log/cups/error_log from the attempt to print the file.
This is reproducible every time with this particular file, including
immediately after updating to all current Jammy packages and
rebooting.
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: cups 2.4.1op1-1ubuntu4
ProcVersionSignature: Ubuntu 5.15.0-23.23-generic 5.15.27
Uname: Linux 5.15.0-23-generic x86_64
ApportVersion: 2.20.11-0ubuntu80
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Mon Apr 4 20:51:23 2022
InstallationDate: Installed on 2019-01-02 (1188 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64
(20181017.3)
Lpstat:
device for duplex: socket://m551dn.kamens.brookline.ma.us:9100
device for HP_LaserJet_500_color_M551_1637DA:
implicitclass://HP_LaserJet_500_color_M551_1637DA/
device for simplex: socket://m551dn.kamens.brookline.ma.us:9100
MachineType: Acer Predator G6-710
Papersize: letter
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/simplex.ppd',
'/etc/cups/ppd/duplex.ppd',
'/etc/cups/ppd/HP_LaserJet_500_color_M551_1637DA.ppd'] failed with exit code 2:
grep: /etc/cups/ppd/simplex.ppd: Permission denied
grep: /etc/cups/ppd/duplex.ppd: Permission denied
grep: /etc/cups/ppd/HP_LaserJet_500_color_M551_1637DA.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.15.0-23-generic
root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to jammy on 2022-02-20 (43 days ago)
dmi.bios.date: 05/18/2016
dmi.bios.release: 5.11
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: R01-A4
dmi.board.name: Predator G6-710
dmi.board.vendor: Acer
dmi.chassis.type: 3
dmi.chassis.vendor: Acer
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrR01-A4:bd05/18/2016:br5.11:svnAcer:pnPredatorG6-710:pvr:rvnAcer:rnPredatorG6-710:rvr:cvnAcer:ct3:cvr:sku:
dmi.product.family: Acer Desktop
dmi.product.name: Predator G6-710
dmi.sys.vendor: Acer
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