Public bug reported:
Hi,
I assume this is alsa problem although I'm not sure.
This problem didn't exist for me on Ubuntu 18.04. After upgrading to 22.04 my 2
usb jabra evolve headsets started to lose sidetones almost immediately after
connecting to the same PC with ubuntu 22.04 installed. Here's the details about
my hardware.
These are USB wired devices named Jabra Evolve 40 MS and Jabra Evolve
80. These two devices worked perfectly on Ubuntu 18.04. Output speakers,
Input microphones and sidetone worked Okay for both of them. Now after
upgrading to 22.04 I'm having problems with sidetones on both of them.
Microphones and speakers still work fine but Sidetone features got
switched off after 3-5 seconds when I connect them to PC.
alsamixer shows correct setting for sidetone for both of them. Sidetones
are enabled and volume is high. (attaching picture). However after
attaching device to USB the sidetone works for 3-5 seconds and then I
hear tiny click and sidetone gets disabled. Although alsamixer still
shows sidetone enables there's no sound. This is for both headsets I
have.
I've just checked headsets under audacity. Sidetone starts to work after
I press 'record' button and works until 5 seconds after I stop
recording.
For these devices sidetone must work independently on what I'm doing.
It's just a hardware feature of these headsets but it gets switched off
by some alsa commands or something.
Please help. Headsets are unusable anymore.
I'm ready to provide any information related to this bug.
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 6.5.0-15.15~22.04.1-generic 6.5.3
Uname: Linux 6.5.0-15-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: ys 8906 F.... pulseaudio
/dev/snd/controlC0: ys 8906 F.... pulseaudio
/dev/snd/controlC2: ys 8906 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: XFCE
Date: Sat Feb 10 12:20:41 2024
InstallationDate: Installed on 2024-02-06 (3 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64
(20230807.2)
PackageArchitecture: all
RebootRequiredPkgs: Error: path contained symlinks.
SourcePackage: alsa-driver
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/13/2011
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F3
dmi.board.name: P67A-D3-B3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias:
dmi:bvnAwardSoftwareInternational,Inc.:bvrF3:bd04/13/2011:svnGigabyteTechnologyCo.,Ltd.:pnP67A-D3-B3:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnP67A-D3-B3:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:sku:
dmi.product.name: P67A-D3-B3
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
modified.conffile..etc.default.apport: [modified]
mtime.conffile..etc.default.apport: 2024-02-07T22:14:28.359964
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug jammy
** Attachment added: "alsamixer shows correct sidetine setting but it doesn't
work anymore"
https://bugs.launchpad.net/bugs/2052853/+attachment/5745521/+files/Screenshot_2024-02-10_12-39-50.png
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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/2052853
Title:
Wired Jaba Evolve headsets lose sidetone sound after 3-5 seconds after
connecting to usb ports
Status in alsa-driver package in Ubuntu:
New
Bug description:
Hi,
I assume this is alsa problem although I'm not sure.
This problem didn't exist for me on Ubuntu 18.04. After upgrading to 22.04 my
2 usb jabra evolve headsets started to lose sidetones almost immediately after
connecting to the same PC with ubuntu 22.04 installed. Here's the details about
my hardware.
These are USB wired devices named Jabra Evolve 40 MS and Jabra Evolve
80. These two devices worked perfectly on Ubuntu 18.04. Output
speakers, Input microphones and sidetone worked Okay for both of them.
Now after upgrading to 22.04 I'm having problems with sidetones on
both of them. Microphones and speakers still work fine but Sidetone
features got switched off after 3-5 seconds when I connect them to PC.
alsamixer shows correct setting for sidetone for both of them.
Sidetones are enabled and volume is high. (attaching picture). However
after attaching device to USB the sidetone works for 3-5 seconds and
then I hear tiny click and sidetone gets disabled. Although alsamixer
still shows sidetone enables there's no sound. This is for both
headsets I have.
I've just checked headsets under audacity. Sidetone starts to work
after I press 'record' button and works until 5 seconds after I stop
recording.
For these devices sidetone must work independently on what I'm doing.
It's just a hardware feature of these headsets but it gets switched
off by some alsa commands or something.
Please help. Headsets are unusable anymore.
I'm ready to provide any information related to this bug.
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 6.5.0-15.15~22.04.1-generic 6.5.3
Uname: Linux 6.5.0-15-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: ys 8906 F.... pulseaudio
/dev/snd/controlC0: ys 8906 F.... pulseaudio
/dev/snd/controlC2: ys 8906 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: XFCE
Date: Sat Feb 10 12:20:41 2024
InstallationDate: Installed on 2024-02-06 (3 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64
(20230807.2)
PackageArchitecture: all
RebootRequiredPkgs: Error: path contained symlinks.
SourcePackage: alsa-driver
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/13/2011
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F3
dmi.board.name: P67A-D3-B3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias:
dmi:bvnAwardSoftwareInternational,Inc.:bvrF3:bd04/13/2011:svnGigabyteTechnologyCo.,Ltd.:pnP67A-D3-B3:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnP67A-D3-B3:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:sku:
dmi.product.name: P67A-D3-B3
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
modified.conffile..etc.default.apport: [modified]
mtime.conffile..etc.default.apport: 2024-02-07T22:14:28.359964
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