Rusty SHackleford, thank you for reporting this and helping make Ubuntu better. As per http://www.dell.com/support/home/us/en/19/product- support/product/vostro-3550/drivers an update to your computer's buggy and outdated BIOS is available (A12). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?
If it doesn't, could you please both specify what happened, and provide the output of the following terminal command: sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette . Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report. Once the BIOS is updated, and the information above is provided, then please mark this report Status New. Thank you for your understanding. ** Tags added: bios-outdated-a12 ** Changed in: xorg (Ubuntu) Importance: Undecided => Low ** Changed in: xorg (Ubuntu) Status: New => Incomplete ** Summary changed: - Black screen on user switch. + [Dell Vostro 3550] Black screen on user switch. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1437557 Title: [Dell Vostro 3550] Black screen on user switch. Status in xorg package in Ubuntu: Incomplete Bug description: When switching users (primarly using Ctrl-Alt-F(7-10) the monitor will sometimes go black. This happens once or twice a day, although on occasion it doesn't occur for several days. It has occurred at least once a week since I installed Ubuntu 14.04.1. It seems to be more of a problem since moving to 14.04.2 - I did perform installation of the Utopic Kernel, X, and MesaGL packages, but this is only perception. At the same time I switched from Unity to Cinnamon (Jeremy Clarkson isn't the only dinosaur roaming the world) - but I have confirmed that just running Unity desktops is vunerable. The display can be restored by sudo service lightdm restart - run from an ssh login from another system. Steps to consistently reproduce the problem is simply to perform abusive user stress testing: switching from one user to another rapidly: as soon as the display switches go back to the other. Usually I can get a black screen with this method in under a minute with Unity desktops. I have the same issue with another system that I will log a defect against later. Currently attached is the dmesg log. I will come back in and add Xorg and i915 and regdumps. 14.04.2 Trusty 3.16.0-33-generic. I'll edit this report shortly with additional system info. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: xorg 1:7.7+1ubuntu8.1 ProcVersionSignature: Ubuntu 3.16.0-33.44~14.04.1-generic 3.16.7-ckt7 Uname: Linux 3.16.0-33-generic x86_64 .tmp.unity.support.test.0: ApportVersion: 2.14.1-0ubuntu3.8 Architecture: amd64 CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None Date: Fri Mar 27 22:34:36 2015 DistUpgraded: Fresh install DistroCodename: trusty DistroVariant: ubuntu ExtraDebuggingInterest: Yes, if not too technical GraphicsCard: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0126] (rev 09) (prog-if 00 [VGA controller]) Subsystem: Dell Device [1028:04cd] Advanced Micro Devices, Inc. [AMD/ATI] Whistler [Radeon HD 6630M/6650M/6750M/7670M/7690M] [1002:6741] (rev ff) (prog-if ff) InstallationDate: Installed on 2014-11-25 (122 days ago) InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2) MachineType: Dell Inc. Vostro 3550 ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-33-generic root=UUID=f2a7816d-d44b-4837-881c-51995c1f8a8b ro plymouth:debug splash quiet drm.debug=0xe SourcePackage: xorg UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/03/2012 dmi.bios.vendor: Dell Inc. dmi.bios.version: A11 dmi.board.name: 0PD77K dmi.board.vendor: Dell Inc. dmi.board.version: A11 dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.chassis.version: Not Specified dmi.modalias: dmi:bvnDellInc.:bvrA11:bd08/03/2012:svnDellInc.:pnVostro3550:pvrNotSpecified:rvnDellInc.:rn0PD77K:rvrA11:cvnDellInc.:ct8:cvrNotSpecified: dmi.product.name: Vostro 3550 dmi.product.version: Not Specified dmi.sys.vendor: Dell Inc. version.compiz: compiz 1:0.9.11.3+14.04.20150122-0ubuntu1 version.ia32-libs: ia32-libs N/A version.libdrm2: libdrm2 2.4.56-1~ubuntu2 version.libgl1-mesa-dri: libgl1-mesa-dri N/A version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A version.libgl1-mesa-glx: libgl1-mesa-glx N/A version.xserver-xorg-core: xserver-xorg-core N/A version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A xserver.bootTime: Fri Mar 27 22:24:12 2015 xserver.configfile: default xserver.errors: RADEON(G0): [XvMC] Failed to initialize extension. xserver.logfile: /var/log/Xorg.0.log xserver.outputs: product id 5539 vendor CMO xserver.version: 2:1.16.0-1ubuntu1.2~trusty2 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1437557/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
