Hi Madeline, thanks for your help debugging this. To run the debugging script, I usually connect the phone to my Ubuntu computer via USB. Developer mode needs to be enabled in System Settings -> About this Phone -> Developer mode. As mentioned above, the script is at: http://pastebin.ubuntu.com/10791616/ You can download the script in your computer, and use "adb push script.sh /home/phablet" to put it on the phone. Then, use "phablet-shell" or "adb shell" to open a terminal into your device. The phone needs to be unlocked to allow copying files or getting a shell. Finally, run the script with "sh /home/phablet/script.sh"
That will enable extra debugging for the Apps and Ubuntu Store scopes, which you'll be able to see in ~/.cache/upstart/scope-registry.log Once you've managed to reproduce the issue, I'd be grateful if you can attach that file to this bug. >From your computer, you can retrieve it with: "adb pull /home/phablet/.cache/upstart/scope-registry.log" cheers, On Wed, May 20, 2015 at 7:22 AM, Madeline Hatter <1442...@bugs.launchpad.net> wrote: > @Alejandro J. Cura (alecu): I had the same problem, and want to help out > if it occurs again. Can you give more instructions on running the > script? I saved it to Documents on the Phone, with the extension .sh, > gave it a chmod +x, but when I try to run it (with or without sudo) it > says "Permission denied". > > -- > You received this bug notification because you are a member of Ubuntu > One Client Engineering team, which is subscribed to unity-scope-click in > Ubuntu. > https://bugs.launchpad.net/bugs/1442607 > > Title: > I can't connect Bq Ubuntu to Ubuntu Store > > Status in unity-scope-click package in Ubuntu: > Confirmed > > Bug description: > I had exactly the same issue as described in this thread: > https://lists.launchpad.net/ubuntu-phone/msg11847.html > In ubuntu store scope I have empty page (just the header 'Ubuntu store' and > below a blank page -- see the attached photo). Searching does not change > anything - still blank page. The same with refreshing the scope (by pulling > the top edge). > Other scopes work without problems, and there is no problem with internet > connection. > I guess that restarting the phone should resolve the issue, but I haven't > done this yet. > I suspect that the problem occurred when the wi-fi connection was switched > on/off - I did it several times (I checked which apps does not work offline) > and at some point ubuntu store stopped working. > If I can be of some help in debugging the issue please let me know. > > My phone: > BQ Aquaris > OS: Ubuntu 14.10 (r20) > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+source/unity-scope-click/+bug/1442607/+subscriptions -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to unity-scope-click in Ubuntu. https://bugs.launchpad.net/bugs/1442607 Title: I can't connect Bq Ubuntu to Ubuntu Store Status in unity-scope-click package in Ubuntu: Confirmed Bug description: I had exactly the same issue as described in this thread: https://lists.launchpad.net/ubuntu-phone/msg11847.html In ubuntu store scope I have empty page (just the header 'Ubuntu store' and below a blank page -- see the attached photo). Searching does not change anything - still blank page. The same with refreshing the scope (by pulling the top edge). Other scopes work without problems, and there is no problem with internet connection. I guess that restarting the phone should resolve the issue, but I haven't done this yet. I suspect that the problem occurred when the wi-fi connection was switched on/off - I did it several times (I checked which apps does not work offline) and at some point ubuntu store stopped working. If I can be of some help in debugging the issue please let me know. My phone: BQ Aquaris OS: Ubuntu 14.10 (r20) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/unity-scope-click/+bug/1442607/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
