I've become deeply annoyed by the shocking customer service provided by Logitech since I pre-ordered my Touch: not even a single email, despite a four month wait. So I decided to cancel my pre-order.
And guess what? You can't! Here is the returns and cancellations section of their store: Returns and Cancellations ... How do I cancel my order? After each order is processed, it is sent immediately to our fulfillment warehouse for shipment. Orders cannot be cancelled after they have been shipped. If it had been shipped I wouldn't have minded! Ploughing through the help got me to customer services, but since I don't know the serial number (duh) I can't register to cancel online. So I have a phone call to make tomorrow, how many times will I be placed on hold, do we think? :) I, like 99% of the customers here, don't actually *need* a Touch - I have a Duet that works fine. I just wanted one, because it looked cool. I have been cured of that desire by a complete customer service fail. -- adamslim You can't have too much music, but I do have too much hifi Rock/Excalibur/Decca, Linn Akurate Skweezy DS, Audion Pre, 6B4G death traps, Lowther monsters Duet, Caiman, Audio Innovations Series 500, Heybrook Sextets Boom x 2, Radio ------------------------------------------------------------------------ adamslim's Profile: http://forums.slimdevices.com/member.php?userid=7355 View this thread: http://forums.slimdevices.com/showthread.php?t=75583 _______________________________________________ Touch mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/touch
